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Ashley McCraw
Ashley McCraw at Walt Massey Ford

Ashley McCraw | Page 2

Service Advisor

Walt Massey Ford

1494 U.S. 98 East
Columbia, MS 39429

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4.8
34 Reviews
4.8

34 Reviews

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34 Reviews of Ashley McCraw

January 22, 2026

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Employee Rating

Easy and organized They communicated well and made the customer feel valued Great service with a smile More

by rowelldc2266
Recommend Dealer
Yes

Other Employees Tagged: Ashley McCraw

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Jan 22, 2026

Walt Massey Ford responded

Thank you for your kind feedback. We’re glad to hear the process was easy and organized, communication was clear, and you felt valued throughout your visit. We truly appreciate your trust in us.

January 17, 2026

Dealership Rating
Employee Rating

The dealership is excellent. I admire the way the technicians take care of your car or truck. They will let you know what you need on your vehicle. More

by bonettehughes28
Recommend Dealer
Yes

Other Employees Tagged: Ashley McCraw

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Jan 19, 2026

Walt Massey Ford responded

Thank you for your kind review. We’re glad to hear you appreciate the care our technicians provide and the clear communication about your vehicle’s needs, and that Ashley made a positive difference during your visit. We truly appreciate your trust and choosing our dealership.

Jan 19, 2026

bonettehughes28 responded

Massey Ford is the dealership to buy, trade and get your vehicle in top running shape. All of the employees at Walt Massey Ford are friendly. My email address is as following: bonettehughes28@gmail.com Keep up the good work.

January 08, 2026

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Employee Rating

I appreciate the time spent on my truck and figuring out what was the problem. I Thank Ashley for taking the time to explain my situation and her More

by Tra.0272
Recommend Dealer
Yes

Other Employees Tagged: Ashley McCraw

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Jan 09, 2026

Walt Massey Ford responded

Thank you for your kind feedback. We’re glad the time spent diagnosing your truck helped get to the root of the issue, and we appreciate you recognizing Ashley for taking the time to explain everything clearly. We truly appreciate your trust in our team.

December 04, 2025

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Exceptional service the dealership went above and beyond exceeding expectations I will most definitely return More

by Be_nightingale
Recommend Dealer
Yes

Other Employees Tagged: Ashley McCraw

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Dec 07, 2025

Walt Massey Ford responded

Great to hear the team went above and beyond and exceeded your expectations. We appreciate you sharing your experience and look forward to welcoming you back next time.

November 28, 2025

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Employee Rating

They are always very helpful, knowledgeable and pleasant people to work with. And finish work in a timely manner. More

by kgreenlee40
Recommend Dealer
Yes

Other Employees Tagged: Ashley McCraw

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Dec 01, 2025

Walt Massey Ford responded

Glad to hear the team continues to be helpful, knowledgeable, and easy to work with. Getting everything done in a timely manner is a priority, and we appreciate you taking the time to share your experience.

November 21, 2025

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Employee Rating

I brought my truck in on October 6, 2025 for repair work. After numerous calls, and, numerous non-return calls, I decided to pick my truck up to carry it for More

by Pastordoncochran
Recommend Dealer
No

Other Employees Tagged: Ashley McCraw

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Nov 21, 2025

Walt Massey Ford responded

Sorry to hear about the frustration you’ve dealt with getting updates on your truck. That’s not the experience we want anyone to have. Our GM, Travis Cupples, will be reaching out, but she’s also welcome to call the store and ask for him directly so we can sort this out and get things moving in the right direction. We appreciate the chance to make it right.

November 19, 2025

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Employee Rating

They done a good job for me and they were very friendly. They treated me we respect. More

by popwelltina
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Gary

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Nov 21, 2025

Walt Massey Ford responded

Glad to hear everything was handled well for you. The team will appreciate knowing their friendliness and respect stood out during your visit. We look forward to helping again next time.

November 14, 2025

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Employee Rating

Ashley was very understanding, quick check in and out. Did a wonderful job of customer service! More

by ajs_ash99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lynnette Taylor

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Nov 17, 2025

Walt Massey Ford responded

Great to hear Ashley took such good care of you. Quick check-in and check-out paired with genuine understanding makes all the difference, and she’ll appreciate the recognition. Thanks for sharing your experience!

October 29, 2025

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Employee Rating

The people there is really nice . They are very helpful and let you know what’s bad before they change that’s what I like More

by mturnage79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 10, 2025

Walt Massey Ford responded

We’re glad to hear our team’s honesty and helpfulness stood out to you! It’s great knowing they took the time to explain everything before making any changes.

October 29, 2025

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Employee Rating

Service was efficient and done well I have no complaints waiting area was clean and comfortable More

by kevinhholmes1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Gary

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Nov 10, 2025

Walt Massey Ford responded

We’re happy to hear your service was efficient and the waiting area met your expectations! Thanks for sharing your experience with us.

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