Erica Caja
Erica Caja at Ken Ganley Subaru Wickliffe
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Erica Caja

Service Experience Team Leader

Ken Ganley Subaru Wickliffe

28840 Euclid Ave
Wickliffe, OH 44092

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5.0
14 Reviews

Dealership Experience

6 yrs, 6 mos

5.0

14 Reviews

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14 Reviews of Erica Caja

December 09, 2024

Dealership Rating
Employee Rating

Have always great service, Pleased with the process of buying out my lease. All departments More

by HORVATJ7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 10, 2024

Ken Ganley Subaru Wickliffe responded

This is great to hear! Thank you! - Ken Ganley Subaru Wickliffe

Dec 12, 2024

Ken Ganley Subaru Wickliffe responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

September 09, 2024

Dealership Rating
Employee Rating

They take great care of you first, then your car! Giovanni and his team over in the service department are the ultimate best. I have never left that department being nothing but satisfied and wearing More

by allaboutanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 10, 2024

Ken Ganley Subaru Wickliffe responded

Thank you for sharing such a glowing review! We're delighted to hear that Giovanni and the service team at Ken Ganley Subaru Wickliffe have consistently provided excellent care. Your satisfaction means everything to us, and we look forward to serving you for many years to come!

September 06, 2024

Dealership Rating
Employee Rating

Professional Knowledgeable friendly Carring Detailed oriented. Fast service Priced well great coffee a b d comfortable waiting room More

by vmhannah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 06, 2024

Ken Ganley Subaru Wickliffe responded

Thanks for highlighting the great service and amenities at Ken Ganley Subaru Wickliffe! We appreciate your feedback and are glad you had a positive experience.

August 08, 2024

Dealership Rating
Employee Rating

Nice people to deal with. Very convenient location for me for service. Good line of vehicles. More

by JJMILLER09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Leovic , Giovanni Casella

Aug 08, 2024

Ken Ganley Subaru Wickliffe responded

Thank you for choosing Ken Ganley Subaru Wickliffe!

August 06, 2024

Dealership Rating
Employee Rating

Thorough checkup and correction of problems done right. Listened to my concerns, found the problems and fixed them. My car runs like new again! More

by edm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 06, 2024

Ken Ganley Subaru Wickliffe responded

Thank you for sharing your experience! We're glad to hear our team at Ken Ganley Subaru Wickliffe could get your car driving like new again. Take care and please don't hesitate to reach out if we can be of service in the future!

July 30, 2024

Dealership Rating
Employee Rating

The facility is pleasant, and thedealership very professional. Our salesperson William Uoung took time answering questions. More

by Anna
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Joseph Russo, William Young

Jul 31, 2024

Ken Ganley Subaru Wickliffe responded

Hello Anna, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Subaru Wickliffe. We are always more than happy to assist you if anything else comes up. Take care!

June 12, 2024

Dealership Rating
Employee Rating

They are efficient and polite. I resent the surcharge for credit card ideas I believe their profit is adequate without More

by hematologyassoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 12, 2024

Ken Ganley Subaru Wickliffe responded

Thank you for your feedback. We're glad to hear that our team at Ken Ganley Subaru Wickliffe was efficient and polite, but we appreciate your input regarding the credit card surcharge. We'll certainly take it into consideration as we strive to improve our services!

January 17, 2024

Dealership Rating
Employee Rating

Nice salesperson (Jeff Leovic). This is the 2nd Forester I've purchsed from Jeff and the 3rd one I've purchased from Ganley Subaru Wickliffe. Their service department personnel ar More

by CMK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Leovic, Jason Caja , Jim Gentile

Jan 18, 2024

Ken Ganley Subaru Wickliffe responded

We're delighted to know that you've had multiple positive experiences with Jeff and our team at Ken Ganley Subaru Wickliffe. Thank you for your continued support, we look forward to continuing to serve you in the future!

April 30, 2023

Dealership Rating
Employee Rating

Real nice place good work on time always can just wait and get done and leave More

by KAISER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 02, 2023

Ken Ganley Subaru Wickliffe responded

Hi Kaiser, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

April 21, 2023

Dealership Rating
Employee Rating

Erica was the person on the chat who helped me make my appointment. she was very thorough. Jason answered all my questions and got everything done just perfectly. The cashier lady was super nice too. My s More

by SYLVIAMUSTONEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Swyt Jr. , Jason Caja , nice lady in the cashier's office

Apr 24, 2023

Ken Ganley Subaru Wickliffe responded

Sylvia, thank you again for this glowing review about Erica, Robert, and the crew here at Ken Ganley Subaru Wickliffe. We also appreciate you updating the rating to reflect what a wonderful experience you had with us. We were delighted to assist you with service, and we hope you continue to visit us for your future automotive needs!

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