Eric Stahl

very disappointed in Toyota Corporation supply chain management had to wait 6 months for replacement parts for a recall management had to wait 6 months for replacement parts for a recall More

by STEVEREST Verified Customer Verified Customer

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Excellent employees who are most helpful, knowledgeable, and respectful. They are informative without being pushy. Completely trust the service department for honesty and skill. and respectful. They are informative without being pushy. Completely trust the service department for honesty and skill. More

by stomsovic Verified Customer Verified Customer

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I’ve always had good experience in the past. I don’t know what changed. Eric, the service manager has changed his disposition entirely and was very unkind because he doesn’t like to work with ou I don’t know what changed. Eric, the service manager has changed his disposition entirely and was very unkind because he doesn’t like to work with our warranty company. I was there for engine work that the company did cover and I had to send it back four times to have it corrected. But what he wanted to talk about was, not the bad work done, but about a headlight they didn’t cover from my last repair. He said they gave me a loaner and they were losing money on it the whole time my engine was being repaired. I didn’t really need the loaner. I just accepted it because they offered. I didn’t ask for it they offered, and he was holding that against me. Before he asked me to pay $200 for repair my warranty company didn’t cover. I agreed but asked to do it the following week after I paid for the deductible on the engine. ***Even though when I dropped off my car, I ticked the box that said do not do repairs on my car if the amount exceeded $100. They did it anyway on my headlight. And Eric said Dillon should have handled it better but they are holding me accountable for their work and the warranty companies decision. They said they will never again help out anyone who has Total Warranty. I was threatened many times when I had to keep bringing my car back for repair over and over again. Wrong bumper alignment. Missing bolts and screws to hold the bumper on. Eric threatened to put my old headlight back in. Cory the mechanic kind at first and understanding and pleaded with me not to take my car to any other Toyota in the area and said I would get terrible service. But he was insulted when I asked for complete assurance they would not put my old light back in and he said I was talking myself out of them completing the work on the engine correctly and threatened to have me leave as it was. Eric said that there was no one else I could talk to that the was the top authority so I had to call Toyota and I haven’t had any luck talking to anyone there who really cares what we went through. I’m waiting to see if the $4000 worth of engine work they did holds up. (Total Warranty covered that) Cory’s apprentice did the work… Cory admitted that was done terribly and he didn’t completely oversee all his work. They left my car in pieces and with missing bolts and I have no trust that the engine work they did will hold up. And it will need to prove to holds up before I give them one penny. Thanks Toyota I no longer want your vehicle and no longer want your service from anywhere More

by A H Verified Customer Verified Customer

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I have exclusively been visiting Fort’s Toyota for all of my Highlander repair needs for the past 10 years. I’m extremely disheartened in the lack of professionalism and integrity that I have experienced fro my Highlander repair needs for the past 10 years. I’m extremely disheartened in the lack of professionalism and integrity that I have experienced from both Amanda Railey and Eric Stahl, Service Manager. I took my Highlander for a routine tire rotation, on 9/12/24. Amanda relayed that I needed over $1600 in recommended maintenance items (I was immediately suspicious as I have never even had half of these items recommended before). I take great care of my vehicle and want to ensure it stays in top shape. I told her that I would be taking my vehicle to a private mechanic because the estimate she provided was excessive. On September 23, my local mechanic called me to report that my Engine filter was missing and the lid to my engine filter was haphazardly laying under the hood. I immediately reached out to Amanda to inform her. She relayed that she spoke to Eric, service manager, and they did not have a video to review from my date of service 11 days prior. I asked her why my engine filter was even removed because I only went there for a tire rotation. She clarified that even during a tire rotation, they check all the filters. I told her that I was disappointed this happened and hoping that my vehicle wasn’t damaged from all the debris that could enter into the engine while the lid was out for 11 days with no filter in place. She assured me that everything would be well. She also advised me to send an invoice of the new filter I had to purchase for approximately $50 including install from my local mechanic. She said that Fort’s Toyota would reimburse me for this cost. I emailed her the invoice on September 24. No response. Then, I sent follow up emails to both her and Eric on September 27 and October 3. No response. I would greatly appreciate follow up regarding this concerning experience and lack of professionalism. More

by Highlander2014 Verified Customer Verified Customer

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I always get "GREAT "service at Fort's Toyota North Pekin, IL I will be doing business with them for a long time. Pekin, IL I will be doing business with them for a long time. More

by cravensrnc Verified Customer Verified Customer

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I have always brought my vehicles into Fort's Toyota for service. I have purchased my last 5 vehicles from Fort's Toyota. If I wasn't happy...I would not keep coming back. service. I have purchased my last 5 vehicles from Fort's Toyota. If I wasn't happy...I would not keep coming back. More

by Frodo Verified Customer Verified Customer

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Everyone is very friendly and they keep me informed if they run into problems working on my truck. they run into problems working on my truck. More

by WEK Verified Customer Verified Customer

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Dillon find a cup holder on amazon for the Rav 4 Jesus gave me. while i was in service gave me. while i was in service More

by risrael9 Verified Customer Verified Customer

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I have always had good service at Fort's Toyota. Everyone is courteous and the coffee is good. Toyota builds a product, very reliable. Everyone is courteous and the coffee is good. Toyota builds a product, very reliable. More

by 17fortss Verified Customer Verified Customer

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Oil change 6th free matters. Drop in wait for oil change is helpful. Good coffee waiting. Drop in wait for oil change is helpful. Good coffee waiting. More

by rdmcclure11 Verified Customer Verified Customer

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