Eric Stahl
Eric Stahl at Fort's Toyota of Pekin
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Eric Stahl

Service Manager

Fort's Toyota of Pekin

120 Radio City Dr
North Pekin, IL 61554

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4.7
247 Reviews

Toyota. Nowhere else. That's all I ever wanted to work for. I have joked that I bleed Toyota emblems. My Dad, Uncle and Aunt all worked for Toyota when I was growing up. We were early adopters of the product here in Central Illinois. I think our 1989 Corolla was the first Toyota in Fairbury IL. I started at Fort's as a Salesman on April Fools Day 1996. Hopefully I haven't been the fool! It is an easy way for me to remember the date. I had never sold a car or worked at a dealer before, but impressed the sales manager with my product knowledge. Later, as my Wife and I started a family. I needed a kid friendly schedule and moved to the service department. This has been an opportunity to meet thousands of Toyota lovers! I can talk Toyota all day with you folks! I espouse to my staff to treat everyone like they are working on their family members car. We don't sell "snake-oil" products or over-recommend work on cars. We do our best everyday and I hope it shows.

Dealership Experience

28 yrs, 8 mos

Industry Experience

28 yrs, 8 mos

Languages Spoken

English English

Employee Video

4.7

247 Reviews

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247 Reviews of Eric Stahl

October 19, 2024

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Employee Rating

I’ve always had good experience in the past. I don’t know what changed. Eric, the service manager has changed his disposition entirely and was very unkind because he doesn’t like to work with ou More

by A H
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Miguel Lopez, Dylan Hammond , Cory, Joseph

Oct 21, 2024

Fort's Toyota of Pekin responded

We have worked with Amber Hubner and “Total Warranty Services” (TWS) warranty over the years and because of this, we were willing to attempt a claim on her headlamp assembly. Initially, Dylan had a green light to replace the lamp with TWS, but when he processed the $700.00 claim, it was denied. We asked for more consideration and started a back-and-forth process again with TWS that had them send out an inspector. The claim was again denied. During this back and forth, Amber brought the truck back for an engine repair, also covered by TWS. As Amber mentioned, we did fix some trim issues after the overhaul. The shop foreman and I had a learning moment about QC with the apprentice who completed the front bumper installation. Understandably, the condition at delivery leaves a poor impression. (No matter who the customer is) During the engine repair, we were still asking Amber to help us with TWS and the headlamp cost. We asked her to call TWS as that sometimes helps push a claim through. No luck. Because she is from Pekin and we have bent over backward to work with TWS, we hoped to settle this repair amicably. We called and asked if she would consider $200 as payment for the full repair and we could put this all behind us. She then said she would talk to her husband because “with everything going on, we are broke right now”. This conversation is where things went off the rails. Amber has doubled and tripled down on that she never said that. I had to ask Dylan if I missed something, as he was also on the call. He verified what I heard. Right now, Amber is driving her 4runner with the unpaid light housing. Yes, Amber Hubner only has a 100 deductible and that is all she authorized. However, weeks later, Amber still has not paid anything. We offered to reinstall the old headlamp assembly and she could walk away owing nothing. She found this outrageous, “It was Dylan's mistake” she proclaimed. Basically, “Finders Keepers”. She even suggested that her engine repair and concerns should negate her need to pay the bill. Also of note, Amber has contacted Toyota. They have dismissed her concern. Eric Stahl, Service Manager

October 05, 2024

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I have exclusively been visiting Fort’s Toyota for all of my Highlander repair needs for the past 10 years. I’m extremely disheartened in the lack of professionalism and integrity that I have experienced fro More

by Highlander2014
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Recommend Dealer
No

Other Employees Tagged: Amanda Railey

September 27, 2024

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I always get "GREAT "service at Fort's Toyota North Pekin, IL I will be doing business with them for a long time. More

by cravensrnc
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Recommend Dealer
Yes

Other Employees Tagged: Chad Terlinde, Miguel Lopez

September 13, 2024

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I have always brought my vehicles into Fort's Toyota for service. I have purchased my last 5 vehicles from Fort's Toyota. If I wasn't happy...I would not keep coming back. More

by Frodo
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Recommend Dealer
Yes

August 29, 2024

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Everyone is very friendly and they keep me informed if they run into problems working on my truck. More

by WEK
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Recommend Dealer
Yes

August 28, 2024

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Dillon find a cup holder on amazon for the Rav 4 Jesus gave me. while i was in service More

by risrael9
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Recommend Dealer
Yes

Other Employees Tagged: Dylan Hammond, Amanda Railey

August 13, 2024

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I have always had good service at Fort's Toyota. Everyone is courteous and the coffee is good. Toyota builds a product, very reliable. More

by 17fortss
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Recommend Dealer
Yes

Other Employees Tagged: Chad Terlinde, Miguel Lopez

August 13, 2024

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Oil change 6th free matters. Drop in wait for oil change is helpful. Good coffee waiting. More

by rdmcclure11
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Recommend Dealer
Yes

June 28, 2024

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i have purchased several new and used cars from kevin. i trust and respect kevin and i always make sure kevin is the salesman i see for my purchases. kevin is very friendly and knowledgeable. he takes hi More

by jamgus24
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

May 03, 2024

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Great sales and service through and after warranty. The staff is always very kind and helpful. The facility is clean and professional. More

by Tom - Canton IL
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Recommend Dealer
Yes
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