Eric Ortega
Eric Ortega at Berman Chrysler Dodge Jeep Ram

Eric Ortega | Page 2

General Manager

Berman Chrysler Dodge Jeep Ram

4630 W. 95th St.
Oak Lawn, IL 60453

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4.5
141 Reviews

Dealership Experience

1 yr, 4 mos

4.5

141 Reviews

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141 Reviews of Eric Ortega

August 05, 2026

Dealership Rating
Employee Rating

I forgot the attendants name but he was polite and explained everything clearly. It did take a bit longer than expected but not too bad for someone without an appointment More

by Iluv_lucyq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 05, 2026

Berman Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We're glad our team was polite and clear in their explanations. We appreciate your understanding regarding the wait time at Berman Chrysler Dodge Jeep Ram.

August 03, 2026

Dealership Rating
Employee Rating

Thought my vehicle was going to take a few hours but was ready after 30 minites More

by RSCIES1
Service Price Transparency
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Recommend Dealer
Yes
Aug 04, 2026

Berman Chrysler Dodge Jeep Ram responded

Hello, We are glad to read about the timely experience you had with our Service Team. However, I would appreciate the opportunity to speak with you and learn more about the 3-star rating we have received. Please send me an email with your preferred method of contact so we may discuss this further. Sincerely, Eric Ortega General Manager eortega@berman.com

July 30, 2026

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Employee Rating

The staff was nice and efficient. The waiting room was a hellscape. I killed two roaches that tried to climb on me. It was dirty and poorly lit. More

by Danmc929
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Recommend Dealer
Yes

July 29, 2026

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I had poor communication throughout the service and the repair work was not done to an acceptable standard. The same issue reappeared within hours of pickup, so I had to return the vehicle.” Based on this More

by jaimedelgado773
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 30, 2026

Berman Chrysler Dodge Jeep Ram responded

Hello, Your experience with our Service Team is very important to us. I would appreciate the chance to speak with you about your recent appointment. Please send me an email with your best method of contact so we may discuss this further. Sincerely, Eric Ortega General Manager eortega@berman.com

July 28, 2026

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This was a 5 star rating but I dropped a star because of the constant harassment and barrage of text and emails asking me to fill out a survey. I filled one survey already immediately after service was comp More

by clnstart
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Recommend Dealer
Yes

July 27, 2026

Dealership Rating
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Everything was great. My only comment is that I would like updates earlier and more frequently. My car was there almost three weeks. I had to call after five days to find More

by Heather
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jul 27, 2026

Berman Chrysler Dodge Jeep Ram responded

Thank you for your feedback about the service updates during your car's stay. We understand how important timely communication is and appreciate you sharing this with us. Please feel free to contact Berman Chrysler Dodge Jeep Ram directly if you'd like to discuss this further.

July 27, 2026

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Very professional and knowledgeable . They seek to understand your needs and move in the best direction More

by evillinda557
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Recommend Dealer
Yes
Jul 27, 2026

Berman Chrysler Dodge Jeep Ram responded

Thank you for recognizing our team's professionalism and knowledge. We appreciate your feedback at Berman Chrysler Dodge Jeep Ram.

July 23, 2026

Dealership Rating
Employee Rating

Had a wonderful experience with Ovi! Friendly and helpful. Great job, highly recommend!thank you More

by starsandbarsky63
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ovi

Jul 23, 2026

Berman Chrysler Dodge Jeep Ram responded

Thank you for recommending Berman Chrysler Dodge Jeep Ram. We appreciate your kind words about our team.

July 22, 2026

Dealership Rating
Employee Rating

Quick and helpful experience with what I needed at that service visit. All my concerns where met satisfactorily. More

by Ediewarren45
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Andre Norales

Jul 22, 2026

Berman Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience. We're glad our team could assist you efficiently at Berman Chrysler Dodge Jeep Ram. We appreciate your feedback.

July 20, 2026

Dealership Rating
Employee Rating

Great service fast and simple, everybody was friendly. In and out, Thank you for your service More

by Lilcoz2048
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 20, 2026

Berman Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We appreciate you recognizing our team's efficiency and friendliness at Berman Chrysler Dodge Jeep Ram.

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