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Eric Ortega
98 Reviews
98 Reviews
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98 Reviews of Eric Ortega
May 17, 2026
Not listening to my needs. Rushing & speaking disrespectful. The manager did correct after which was helpful. However, the work I requested was only partially completed but I Rushing & speaking disrespectful. The manager did correct after which was helpful. However, the work I requested was only partially completed but I didn't have the capacity to continue service. A very stressful experience that could have been betterment with calm or respectful communication. More
by TC
Verified Customer
May 16, 2026
The sale went ok . They promised to fix a dent had me come back and of course dent guy wasn’t there . Then the 2nd key they gave me didn’t operate my key and was assign They promised to fix a dent had me come back and of course dent guy wasn’t there . Then the 2nd key they gave me didn’t operate my key and was assigned to a totally different car. Bought the car 2 weeks ago and already had to go to service 3 times . More
by brendan.bigane
May 13, 2026
Jesse, who is my lead person was outstanding along with the service that I received at Berman couldn’t be any happier thank you so much for all you’re outstanding and your exemplary work and dedication! the service that I received at Berman couldn’t be any happier thank you so much for all you’re outstanding and your exemplary work and dedication! More
by TMUCHA2003
May 11, 2026
Service advisor does not listen to the concerns that are being brought up to their attention. Kept my vehicle for 2 months. I was not satisfied with the service. My van was actually making a knocking noise being brought up to their attention. Kept my vehicle for 2 months. I was not satisfied with the service. My van was actually making a knocking noise when I turn that was not there prior to dropping it off. It does not seem that any of the work was really done.And also, she mentioned there was a recall on airbags, but i'm still hearing the same exact noise that I was hearing prior to taking it into the shop. The whole time I was renting a car out of pocket.When I had insurance to cover that, they just kept the vehicle with no worries as soon as I got a loaner.After two weeks, she reached out and said that they needed the loner back.The van was ready.When, in fact it was not the sliding door that I originally took it in for was still not working properly the chain fell off after five times of us, opening the back passenger door. Every night they would leave the van unlocked, all of our items that were left in the van were tossed all over the place. I don't recommend anyone purchasing a vehicle here.Because if you do, you will have to take it back to that dealership.And they do not have the best customer service or ethic at that. More
by heleneot
Other Employees Tagged: Allen, Marlene
May 11, 2026
The price of your oil change is too high People that have purchased their vehicle at YOUR establishment should get a deeply discounted price for remaining a loyal customer. & I DO NOT mean a $10 or $15 have purchased their vehicle at YOUR establishment should get a deeply discounted price for remaining a loyal customer. & I DO NOT mean a $10 or $15 coupon More
by ort4642
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