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Eric Matos
Eric Matos at Universal Nissan
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Eric Matos

General Manager Nissan

Universal Nissan

12785 South Orange Blossom Trail,
Orlando, FL 32837

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4.8
40 Reviews
4.8

40 Reviews

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40 Reviews of Eric Matos

January 05, 2025

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Employee Rating

Shady dealership tactics. Will tell you a vehicle is certified and not actually certify it. More

by Justin12902
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Alexis Ramos

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Jan 07, 2025

Universal Nissan responded

Justin, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gina Nava Reputation Manager gnava@universalnissan.com

November 11, 2024

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This is the fourth vehicle that I have purchased from Universal Nissan, the staff has always been very friendly and welcoming without a bunch of gimmicks. I visited another local dealership (not Nissan) More

by JAMES DOOLEY
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Louis CJ Joseph

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Nov 12, 2024

Universal Nissan responded

Thank you so much for your kind words, James, and for taking the time to leave us this wonderful feedback! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

November 08, 2024

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Great customer service! everyone was so helpful and made my experience so much easier. Would 100% recommend More

by nashaliz
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daniel

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Nov 11, 2024

Universal Nissan responded

Thanks for your feedback on your recent visit to Universal Nissan. It's great to hear that we were able to assist you and that you had such a positive experience. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

October 30, 2024

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Luis García nos trató muy bien y fue muy amable, nos ayudó mucho con la información que necesitábamos del vehículo, un excelente servicio, More

by lilochoa27
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luis Garcia

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Oct 30, 2024

Universal Nissan responded

It's fantastic to hear that Luis provided you with great customer service while assisting you with your purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Universal Nissan! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

October 25, 2024

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Everyone was very attentive and ready to negotiate. We weren't in a rush to purchase a car but they were so nice we ended up closing deal sooner! Thank you! More

by ADAMSLAURA1114
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eliab Sterling, Raul Ruiz

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Oct 27, 2024

Universal Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

October 23, 2024

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Great service and excellent human kindness they work with you to get you into a car More

by ASENCIO89
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gilberto Gortari, Gabriel Carillo

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Oct 23, 2024

Universal Nissan responded

Thanks for sharing about your experience with Universal Nissan. We appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

October 14, 2024

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Located car online. Got immediate response regarding the vehicle. Scheduled a time to visit. Was treated courteously and everyone at the dealership was 100% professional More

by mike robinson
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Recommend Dealer
Yes
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Oct 14, 2024

Universal Nissan responded

Mike, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! Eric and our team here at Universal Nissan are glad to have you as a customer. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

October 09, 2024

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Friendly, courtesy and care . I been buying cars fromMatos since 2009 And always he’s been, friendly and given me great care. More

by Roberto
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sam Sahman

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Oct 10, 2024

Universal Nissan responded

Roberto, Thank you for taking the time to share your thoughts on working with Eric, Sam, and our team. We're glad to hear we delivered such a great experience! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

September 23, 2024

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Very well organized and good customer service would recommend to a friend and family...Ty More

by jduran06
Recommend Dealer
Yes

Other Employees Tagged: Gabriel sales manager

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Sep 23, 2024

Universal Nissan responded

Thanks for sharing your thoughts about your experience with Universal Nissan. We appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

Sep 27, 2024

Universal Nissan responded

Thank you for taking the time to provide our team at Universal Nissan with a five-star review! Congratulations on the purchase, We appreciate your business! Truly the better place to buy Gina Nava Relationship Manager gnava@universalnissan.com

September 13, 2024

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I’ve brought 3-4 cars from Nissan and am very happy with their service. The staff is friendly and knowledgeable.we just bought another car for my partner from Nissan. We are both happy with the service. More

by BRUNI 135
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sam Sahman , Jeffrey

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Sep 14, 2024

Universal Nissan responded

We're delighted to hear that your experience at Universal Nissan was so positive! Our team’s main goal is to ensure your complete satisfaction and to help you find the ideal car. It’s wonderful to know that our team made your visit enjoyable. Thank you for your feedback! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

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