Eric Harrelson | Page 7

Great customer service Paul, Annie and Eric are AWESOME service consultants who bend over backward to make my experience exceptional each & every time! I would not take my V Paul, Annie and Eric are AWESOME service consultants who bend over backward to make my experience exceptional each & every time! I would not take my VW anywhere else! More

Print

Great Service I've been to a couple Subaru dealerships in my area and Dean Team is by far the best. I had some routine maintenance scheduled along with a couple add I've been to a couple Subaru dealerships in my area and Dean Team is by far the best. I had some routine maintenance scheduled along with a couple additional issues to be resolved. The scheduling process was extremely simple and the services were quick and professional. There was one remaining issue after the initial service that required an additional part. Subaru provided the part to Dean Team and after working, on different occasions, with Eric, Jeff, and Annie to get updates on the part and scheduling my appointment, they were able to resolve my issue at no additional cost to me within two weeks. More

Print

Exceeded expectations ! A clean and updated facility, friendly staff, fast and efficient service, good amenities. Very pleased with their performance and highly recommend thi A clean and updated facility, friendly staff, fast and efficient service, good amenities. Very pleased with their performance and highly recommend this dealership. Will not hesitate to continue to service with and purchase my next Subaru. More

Print

Very good. Helpful when I can in with no appt. with a proble .All representatives went out of there way to help me, even gave me a loaner car. Explanations we're thorough and maintenance was done first before as .All representatives went out of there way to help me, even gave me a loaner car. Explanations we're thorough and maintenance was done first before assuming there were other problems, and there were not. This was an extremely good experience! Thank you. More

Print

Purchased a 2018 Volkswagen GTI Ryan was very friendly and helpful. He is very knowledgeable about the GTI and was able to explain and demonstrate the features of the car. After we p Ryan was very friendly and helpful. He is very knowledgeable about the GTI and was able to explain and demonstrate the features of the car. After we purchased the car, we noticed that it was slowly dripping oil. The service team made it a priority to figure out what was causing the oil drip and fixed the problem very quickly. They were very accommodating! More

Print

Eric Harrelson is amazing at customer service. Great Job! I enjoyed my time at the new service center and the work place. I love the Professional level of the workers. I always come to hangout. Great Job! I enjoyed my time at the new service center and the work place. I love the Professional level of the workers. I always come to hangout. More

Print

Wonderful Eric was very helpful! I love coming here! The new car wash is super great! My experience today was wonderful and I will come back! Eric was very helpful! I love coming here! The new car wash is super great! My experience today was wonderful and I will come back! More

Print

Not a pleasant experience I purchased a vehicle from Dean Team Subaru and I am very disappointed! I’ve tried to work with this company. Made every attempt to explain my issue I purchased a vehicle from Dean Team Subaru and I am very disappointed! I’ve tried to work with this company. Made every attempt to explain my issue and to be fair. I will not purchase another vehicle from this company. More

Print

Service Department I lease my car through Dean Team VW in Ballwin, and have all routine service completed there as well. The staff members are always very helpful and ki I lease my car through Dean Team VW in Ballwin, and have all routine service completed there as well. The staff members are always very helpful and kind. The new waiting area is awesome! Thanks for always doing a great job! More

Print

excellent I have been going to this dealership for 7 years and my family has been using them for even longer. I am extremely impressed by the kindness and hone I have been going to this dealership for 7 years and my family has been using them for even longer. I am extremely impressed by the kindness and honesty of the employees there especially Tom Gould and Eric Harrelson. They have gone above and beyond to help get my car fixed. Jeff Price was also very helpful in that he kept me up to date on the progress of my car via text and phone calls. I feel very comfortable dealing with anyone at this dealership. Sometimes as a young(ish) female I can feel that I am being taken advantage of, but not here. They will do everything they can for you! More

Print