Eric Harrelson | Page 15

Here's the deal... I came on this website and read all of these great recommendations for the Dean Team... What I experienced, however, was the complete opposite... Sure, Eric was nice from the get-go, but h these great recommendations for the Dean Team... What I experienced, however, was the complete opposite... Sure, Eric was nice from the get-go, but his lack of appearance afterwards was frustrating. I had to take my Passat in to be worked on so that it could pass inspection. What I didn't count on was unforseen work that had no business needing fixed... Now I'm no mechanic, but I usually work on my own vehicles and I know more than a thing or two about them. This unforseen work also led to another problem that cost me an extra $150... And that was only after I made them drop it from $420!!! I shouldn't even of had to pay the $150 for their error. So when I received my final bill, over 90% of it was in labor cost. I will also add that this dealership WILL take advantage of anyone and everyone! I know for a fact that all of my lights were in working order, and yet they still felt the need to change 2 break bulbs at a whopping $28 a piece!!!! I highly discourage anyone with a decently smart brain from going here. Not only will you be taken to the cleaners, but you will be disrespected and not listened to when you complain that you actually do have an idea of what was going on. This is pathetic and a horrible experience!! More

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On our second car from Deanteam and have had nothing but great experiences. Most recent visit was for service and Eric made everything convenient. Thank you Eric! great experiences. Most recent visit was for service and Eric made everything convenient. Thank you Eric! More

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We bought two cars from this dealership last year. We've had excellent service and now looking for a 3rd car for our 16 year old daughter. The service department is outstanding! John is an amazing sales per had excellent service and now looking for a 3rd car for our 16 year old daughter. The service department is outstanding! John is an amazing sales person. He's never pushy and full of knowledge. Phillip Dean is service oriented and always helpful! Thanks Dean Team! More

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I needed to inquire about an oil change for my Jetta so I visited the Dean Team of Ballwin. Eric Harrelson was extremely helpful and knowledgable. We will definitely contact him in the future when we need visited the Dean Team of Ballwin. Eric Harrelson was extremely helpful and knowledgable. We will definitely contact him in the future when we need service for any of our cars. More

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Eric was incredibly professional and very friendly. I've taken my service to Dobbs at times because of the convenience of hours, but was won over again to return to the Dean Team. taken my service to Dobbs at times because of the convenience of hours, but was won over again to return to the Dean Team. More

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Very friendly and courteous everytime I go there. There was a mix up with my oil change and Eric is making right. That is very important to me. was a mix up with my oil change and Eric is making right. That is very important to me. More

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The Dean Team is and awesome place to buy and have it serviced. Eric took very good care of me and my sons car. I will always go back because I was treated so nicely ! serviced. Eric took very good care of me and my sons car. I will always go back because I was treated so nicely ! More

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I had a Great experience.. I called on Tues had an appointment on Wed.. Was taken care of put in a rental and my car was finished within 3 hours. Very Professional, and was taken care of quickly and e appointment on Wed.. Was taken care of put in a rental and my car was finished within 3 hours. Very Professional, and was taken care of quickly and efficiently. More

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I would recommend Dean Team Volkswagon to anyone. They were very helpful with my service, they went out of thier way to accomodate my needs to have my Tiquan serviced. They are by far the best dealer and were very helpful with my service, they went out of thier way to accomodate my needs to have my Tiquan serviced. They are by far the best dealer and service department I have eve4r worked with. More

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I brought my beloved Jetta Sportswagon in for self-inflicted repairs ;-( and Eric could not have been kinder, more professional or efficient. I VERY much appreciated that! Living about 45 minute self-inflicted repairs ;-( and Eric could not have been kinder, more professional or efficient. I VERY much appreciated that! Living about 45 minutes away, choosing Dean Team service requires extra effort and sometimes inconvenience time wise - but very worth it as far as being someone I can TRUST and treat my car as if it is their own. THANK YOU ERIC! More

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