Eric Harrelson | Page 14

Eric was friendly, courteous, professional and followed up with me on an outstanding issue I had on my vehicle at the time of purchase. I couldn't get a response from my salesperson, but Eric was proactiv up with me on an outstanding issue I had on my vehicle at the time of purchase. I couldn't get a response from my salesperson, but Eric was proactive and my issue was quickly and efficiently resolved. I was beginning to feel like the service had ended at the sale, and was feeling skeptical about my experience with this dealership until Eric became involved. Now, I am confident that they truly care about their customers, and would highly recommend Dean Team of Ballwin, and most specifically Eric. Thank you for your prompt and efficient service Eric! More

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I had a great experience at the Dean Team of Ballwin. Everyone was very helpful and they really take care of their customers. I highly recommend them! Everyone was very helpful and they really take care of their customers. I highly recommend them! More

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Eric was incredibly helpful, and proactive in helping me through the service experience. He made sure to cover all of the issues I came in with, and advised on some others to keep an eye without pressuring through the service experience. He made sure to cover all of the issues I came in with, and advised on some others to keep an eye without pressuring any action. He made the entire process very easy & pleasant. I will definitely return for future service. More

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Eric does an outstanding job in your service department. He goes "above and beyond" to accomodate our much too busy lifestyles! He is personable from the time you talk on the phone until you walk through th He goes "above and beyond" to accomodate our much too busy lifestyles! He is personable from the time you talk on the phone until you walk through the door. He knows you by name, and I know that takes an extra effort when you encounter how busy the service department it! The "service" on a vehicle is one of the most important reasons that one returns to that dealership when purchasing the next vehicle. You are forturnate to have Eric representing Dean Team in Ballwin, MO! More

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John is a great guy to work with, we bought our first Legacy from him last year and now we just bought another one. He has great follow through and wants to make sure your experience is a good one. Eric Legacy from him last year and now we just bought another one. He has great follow through and wants to make sure your experience is a good one. Eric is a great service person, he remembers our name and addresses you when you walk in th door, he takes the time to explain and doesnot rush you out the door. We are very sastified with the dealership and staff and would highly recommmed to our friends and family. More

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When I had trouble w/ my engine light coming on, I came to the Dean Team and Eric Harrelson was most pleasant with his customer service. He fixed me up w/ a loaner car and a 20% coupon that saved me money to the Dean Team and Eric Harrelson was most pleasant with his customer service. He fixed me up w/ a loaner car and a 20% coupon that saved me money on the cost of my repairs. Pleasant, courteous and professional. I will definitely return when I have future car issues (which I hope won't be soon!) More

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I bought a car my sister recently won. Dean Team is closer to my home and I plan to use them for service. I also needed a salesman to go over the details of how to use the car equipment, etc. as if I h closer to my home and I plan to use them for service. I also needed a salesman to go over the details of how to use the car equipment, etc. as if I had just purchased it from Dean. I was amazed at how helpful and friendly everyone was and how well they treated me, even tho the car had not been purchased there. Before receiving the car, we went by Dean to see what it looked like. We had no intention of bothering a salesman, but Carl Schaeffer was so very helpful and applied no pressure on us. We went back a few weeks later after I purchased the car from my sister, and explained the situation to Rick Cody. He was busy but spent enough time with us to show me how to operate some of the equipment in the car. He was obviously not going to sell us a car, but treated us very professionally and was extremely helpful. He introduced me to Jeff Price in the service department, and they discussed the service offered there and answered initial questions re. future purchase of backup sensors. I returned on 2/4/13 to get additional information re. the sensors and to mention one of my tail lights was malfunctioning (warning icon had alerted me to that.) Rick Cody directed me to Eric Harrelson in the service deparment who patiently and thoroughly answered ALL of my questions. He even had the bulb replaced today; AND THEY WASHED MY CAR for me (THANK YOU!). Then Eric even paired my iphone to the car. (THANK YOU AGAIN)!!!! I did not expect to receive such outstanding service as I had not purchased the car there. I absolutely intend to use Dean for my servicing and look forward to future car washes! And I REALLY appreciate the helpful and pleasant attitudes from every one of the employees I interacted with, including "Mark"(?) the man who replaced my exterior bulb. More

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I had the 30,000 mile maintenance service performed on my 2011 Subaru Outback this week. The appointment was set up online and confirmed via email and phone reminder. I like the convenience of online appoin 2011 Subaru Outback this week. The appointment was set up online and confirmed via email and phone reminder. I like the convenience of online appointment scheduling and use phone appointment scheduling as a backup. Eric Harrelson has served me the last two times I had work done. At all times he is professional, knowledgeable and courteous. He gives me candid advice about what is needed to maintain the vehicle and not just what he could sell me. I appreciate that. Over the years, I have been to other dealers and the service manager seemed to think his job was to convince me I needed all kinds of work done. I don't do business at those places anymore. Thanks Eric and Dean Team, Troy More

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Eric is great at helping out. He is always there and ready to help in any way he can. Always gets me in quickly and makes sure I am well informed. I love Eric and will continue to bring my car in to Sub ready to help in any way he can. Always gets me in quickly and makes sure I am well informed. I love Eric and will continue to bring my car in to Subaru for everything. I even came her to have Emissions testing done for tag renewal. More

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Here's the deal... I came on this website and read all of these great recommendations for the Dean Team... What I experienced, however, was the complete opposite... Sure, Eric was nice from the get-go, but h these great recommendations for the Dean Team... What I experienced, however, was the complete opposite... Sure, Eric was nice from the get-go, but his lack of appearance afterwards was frustrating. I had to take my Passat in to be worked on so that it could pass inspection. What I didn't count on was unforseen work that had no business needing fixed... Now I'm no mechanic, but I usually work on my own vehicles and I know more than a thing or two about them. This unforseen work also led to another problem that cost me an extra $150... And that was only after I made them drop it from $420!!! I shouldn't even of had to pay the $150 for their error. So when I received my final bill, over 90% of it was in labor cost. I will also add that this dealership WILL take advantage of anyone and everyone! I know for a fact that all of my lights were in working order, and yet they still felt the need to change 2 break bulbs at a whopping $28 a piece!!!! I highly discourage anyone with a decently smart brain from going here. Not only will you be taken to the cleaners, but you will be disrespected and not listened to when you complain that you actually do have an idea of what was going on. This is pathetic and a horrible experience!! More

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