Eric Graf

My car battery went dead. I had it jump started by AAAand then called Herb Chambers Lexus where I bout my car in 2020. They told me to come in and they arranged for a loaner i I had it jump started by AAAand then called Herb Chambers Lexus where I bout my car in 2020. They told me to come in and they arranged for a loaner if they could not repair my car today. I saw Matt Kline and he wrote up the car. He also told me there was a recall on the air bags. I said I knew that but the part haven’t been available . He informed me that the parts were in and said he would have the recall done today. . I needed a new battery on my 4 year old car. They even washed the car and wiped down the inside.. this is the second car I have bought from Herb Chambers Lexus. More

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I was able to get an appointment quickly. They went above and beyond and resolved my issue quickly and professionally. I highly reccomend this dealership. They went above and beyond and resolved my issue quickly and professionally. I highly reccomend this dealership. More

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Excellent service department. They do high quality work and are very friendly. I love them. They do high quality work and are very friendly. I love them. More

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We have been with herb chambers for almost 20 years. Aside from automobiles being one of the best well made car the customer service department is a 5 star business. They treat the car owners like they Aside from automobiles being one of the best well made car the customer service department is a 5 star business. They treat the car owners like they just bought a new car each time. They go above and beyond can’t say enough positive ! More

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I had a very below average recent experience with servicing my Lexus NX300. After the car was serviced, I couldn’t get a straight answer to some basic questions about my service on a timely basis. G servicing my Lexus NX300. After the car was serviced, I couldn’t get a straight answer to some basic questions about my service on a timely basis. Got the car back without an inspection report or report on systems that were stating to need work, like the brakes and audio system. By coincidence, I visited a competing dealership and they identified brake pads that would need attention soon, as well as a radio that required a software update. When I went back to my repair order from Herb Chambers, they never included an inspection report. Several calls to the Herb Chambers never brought about answers. Yes, I know that there was a ransomware attack which disabled crucial dealership systems, but I had difficulty getting straight answers even before the software outage. This all happened despite regular calls and texting with the service advisor, and later the head of service at Herb Chamber Lexus. This experience, coupled with the ongoing difficulty in scheduling a service appointment that includes a loaner car makes me wonder if the “golden age” of Lexus superior service is over. Or perhaps Herb Chambers Lexus is taking customers for granted. Or maybe they are victims of their own success and having to cut corners to keep up with the volume of service that comes in the door. Either way, I’m quite disappointed. There’s definitely an opportunity for substantial improvement here. More

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The dealership took 18 days and driving my car for around 200 miles to fix a dashboard rattle in my brand new Lexus TX 350. I had to involve the Lexus corporate brand engagement Department in order for the s 200 miles to fix a dashboard rattle in my brand new Lexus TX 350. I had to involve the Lexus corporate brand engagement Department in order for the service department to fix the issue. What's worse, they permanently scratched multiple places of my dashboard and didn't even tell me about it. Then on my test drive after they said they fixed the dashboard rattle I started hearing an even louder rattle from the rear side passenger door and was told that there was nothing they could do about it. Very disappointed in the Sharon Herb Chambers Lexus service department and my first foray into the Lexus brand. More

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The service manager Eric at Herb Chambers Lexus of Sharon was very easy to work with and is a man of his word Top notch customer service Highly recommend going there was very easy to work with and is a man of his word Top notch customer service Highly recommend going there More

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Wonderful experience! They go out of there way to make your experience pleasant. They have an amazing service department! They go out of there way to make your experience pleasant. They have an amazing service department! More

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all employees very helpful and a pleasure to deal with. very good dealership the best I've been to.first time customer very good dealership the best I've been to.first time customer More

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Ronni was excellent as a service advisor. She kept me informed and followed up as promised. Also a shout out to Eric, Director of service who is very customer oriented and makes things happen She kept me informed and followed up as promised. Also a shout out to Eric, Director of service who is very customer oriented and makes things happen quickly. Both folks are friendly and genuine during every interaction. More

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