Eric Gonzales | Page 3

Very thorough and detailed regarding the service of my car. They kept me updated on the progress throughout the day. I was very pleased with their work and professional service. car. They kept me updated on the progress throughout the day. I was very pleased with their work and professional service. More

by FALCONT555 Verified Customer Verified Customer

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front desk under staffed The service desk is very understaffed. They do not pick up the phone and was not told what was wrong with my car only in email. No phone call. understaffed. They do not pick up the phone and was not told what was wrong with my car only in email. No phone call. More

by TITAFDEZ3612 Verified Customer Verified Customer

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I feel relax while waiting for my car ? ? The waiting room has some amenities like drinks ?? and popcorn ?? ? The waiting room has some amenities like drinks ?? and popcorn ?? More

by nelsonnabua Verified Customer Verified Customer

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I always enjoy the coffee and chips while waiting for my car I like the popcorn and free water car I like the popcorn and free water More

by nelsonnabua Verified Customer Verified Customer

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Couldn't reach service department, multiple calls for days unresponsive Took 3 days to do a scheduled service, then they said they couldn't find my reservation days unresponsive Took 3 days to do a scheduled service, then they said they couldn't find my reservation More

by Frubieh Verified Customer Verified Customer

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Able to get my oil change and update on my car in an hour! Super happy ?? hour! Super happy ?? More

by LIBBYKIRBY1 Verified Customer Verified Customer

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Poor lack of help ? ? Unprofessional, I did not get the help.I needed. Even when I did, I expect to be turned down to get the help when it was not my fault.It was in the ? Unprofessional, I did not get the help.I needed. Even when I did, I expect to be turned down to get the help when it was not my fault.It was in the care of the mechanics that changed my oil and led my knob to my oil PAN.Not put on right More

by bertarubio81 Verified Customer Verified Customer

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It’s ridiculous to expect people to go 2 to 3 weeks without a car. You need to change how you set up appointments. Telling me to drop off my car on a Thursday but we can even look at it for at least 2 without a car. You need to change how you set up appointments. Telling me to drop off my car on a Thursday but we can even look at it for at least 2 to 3 weeks after that is ridiculous and a horrible business model. When I had a Mazda if I make an appointment there, someone looks at it right then and fixes it. Not 3 weeks from now while I go without car. Tell me we can’t see you for 3 weeks and make my appointment for then. When you can actually fix it! My car has 27,000 miles and I can’t use half the charging ports. Probably just a fuse but 3 weeks to do that? You seriously need new management! More

by NOEMAIL46 Verified Customer Verified Customer

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The services is good, they made my car service really quick, in less than an hour. quick, in less than an hour. More

by Alejandra Cruz Verified Customer Verified Customer

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I had a 10:15 appointment on Saturday my car wasn't taken in until 11:30 and then the guy at the desk told me you don't take appointments on Saturday can you please explain to me why that is and why it took in until 11:30 and then the guy at the desk told me you don't take appointments on Saturday can you please explain to me why that is and why it took so long More

by robe53022 Verified Customer Verified Customer

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