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Eric Gonzales

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Eric Gonzales

Eric Gonzales | Page 10

Service Advisor - Se Habla Espanol

Lithia Hyundai of Odessa

5000 John Ben Shepperd Pkwy
Odessa, TX 79762

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4.3

203 Reviews

Overview Reviews (203)

4.3

203 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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203 Reviews of Eric Gonzales

October 04, 2025

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Employee Rating

Enjoy going there, they are very fast, they have an awesome waiting area. It is very clean and comfortable!! Everyone is very nice and respectful!! awesome waiting area. It is very clean and comfortable!! Everyone is very nice and respectful!! More

by MARIADGRANADO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 10, 2025 -

Lithia Hyundai of Odessa responded

Thank you so much for sharing your experience and kind words. It’s wonderful to hear that you enjoyed the waiting area and found our team to be friendly and respectful. We appreciate your feedback and look forward to welcoming you again.

October 02, 2025

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Service person named Christina came out to meet me with a beautiful smile. Took information and said everything would be taken care of. She was professional and her demeanor made this a very good experience. beautiful smile. Took information and said everything would be taken care of. She was professional and her demeanor made this a very good experience. They let me know what was recommended so I will be taking care of that next time. I felt my car was in good hands. More

by GUADALUPE66

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kristopher Kilgore, Juan Rodiguez, Bryan Morse , Christina

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Oct 03, 2025 -

Lithia Hyundai of Odessa responded

Thank you for sharing your positive experience and kind words about Christina and the service team. It’s wonderful to hear that you felt well-informed and comfortable throughout your visit. Your feedback is greatly appreciated and serves as encouragement to the entire staff.

October 02, 2025

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I had an excellent experience with the service department at Hyundai of Odessa. From the moment I arrived, the staff was friendly, professional, and attentive to my vehicle’s needs. They clearly explained th at Hyundai of Odessa. From the moment I arrived, the staff was friendly, professional, and attentive to my vehicle’s needs. They clearly explained the services required, provided accurate time estimates, and kept me informed throughout the entire process. The technician did a thorough job, and my vehicle was returned clean and in great condition. I truly appreciated the transparency, efficiency, and customer-first attitude displayed by the entire team. It’s clear they value their customers and take pride in delivering high-quality service. I highly recommend the Hyundai of Odessa service department to anyone looking for reliable and courteous auto care. More

by STEPHENEGALINDO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bryan Morse , Kristina-service department

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Oct 03, 2025 -

Lithia Hyundai of Odessa responded

Thank you so much for sharing your experience and for your thoughtful recommendation. It’s wonderful to hear that the team’s professionalism, communication, and attention to detail made such a positive impression. Your feedback about the transparency and customer-first attitude is truly appreciated.

September 30, 2025

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I highly recommend Hyundai for friendly fast, and reliable service. Thank you Hyunda, keep up the great work!! reliable service. Thank you Hyunda, keep up the great work!! More

by rae_335

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeff Bettis, Brian Smith, Kristopher Kilgore, Juan Rodiguez, Bryan Morse, Amy Cordova, Joe Jordan, Jesse Wright

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Oct 01, 2025 -

Lithia Hyundai of Odessa responded

Thank you so much for your kind words and recommendation! It’s wonderful to hear that you had a friendly, fast, and reliable experience with us. Your feedback means a lot to the team and motivates us to continue providing the best service possible.

September 16, 2025

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Hyundai dealership is very professional and on piont very understandable and care of customers like understandable and care of customers like More

by LOUSAMANCE.3799

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeff Bettis, Brian Smith, Kristopher Kilgore, Juan Rodiguez, Bryan Morse, Amy Cordova, Joe Jordan, Jesse Wright

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Sep 17, 2025 -

Lithia Hyundai of Odessa responded

Thank you for sharing such kind words about your experience. It's wonderful to know that our team's professionalism and customer care made a positive impression. Your feedback is truly appreciated.

September 16, 2025

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Employee Rating

nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice More

by ISAIAH.HINOJOS

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kristopher Kilgore, Juan Rodiguez, Bryan Morse

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Sep 17, 2025 -

Lithia Hyundai of Odessa responded

Thank you so much for your enthusiastic feedback! We’re delighted to know you had a positive experience with us.

September 13, 2025

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Employee Rating

It was good but very slow. Were there for over 2 hours and we were the fourth car in line. Were there for over 2 hours and we were the fourth car in line. More

by BABYBOY0709

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kristopher Kilgore, Juan Rodiguez, Bryan Morse

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Sep 17, 2025 -

Lithia Hyundai of Odessa responded

Thank you for sharing your feedback and for your patience during your visit. We understand that wait times can be frustrating, and your comments are appreciated as we strive to provide a more efficient experience. Your input helps us continue to improve for all of our guests.

September 12, 2025

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They were great very nice customer service and the wait was not all that long was not all that long More

by maryranzaldua

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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Sep 17, 2025 -

Lithia Hyundai of Odessa responded

Thank you for sharing your experience and highlighting our customer service. It’s wonderful to know that you had a pleasant visit and a short wait time. Your feedback is greatly appreciated.

September 11, 2025

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Service was fast and friendly. Was told of what service had been finished and what service was being done. Was told of what service had been finished and what service was being done. More

by FAWNDA1235

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kristopher Kilgore, Juan Rodiguez, Bryan Morse

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Sep 12, 2025 -

Lithia Hyundai of Odessa responded

Thank you for sharing your positive experience and highlighting the speed and friendliness of our team. It's great to know you felt well-informed throughout your visit. Your feedback is truly appreciated.

September 09, 2025

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Employee Rating

Always happy the customer service. Work done in a timely manner. No complaints so far Work done in a timely manner. No complaints so far More

by BLANCAC247

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 11, 2025 -

Lithia Hyundai of Odessa responded

Thank you for sharing your positive experience and for your kind words about our customer service. It’s wonderful to hear that you’ve been satisfied with the timeliness of our work. Your feedback is greatly appreciated.