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Eric Gonzales

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Eric Gonzales

Eric Gonzales | Page 10

Service Advisor - Se Habla Espanol

Lithia Hyundai of Odessa

5000 John Ben Shepperd Pkwy
Odessa, TX 79762

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4.3

194 Reviews

Overview Reviews (194)

4.3

194 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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194 Reviews of Eric Gonzales

September 09, 2025

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Employee Rating

Always happy the customer service. Work done in a timely manner. No complaints so far Work done in a timely manner. No complaints so far More

by BLANCAC247

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Sep 11, 2025 -

Lithia Hyundai of Odessa responded

Thank you for sharing your positive experience and for your kind words about our customer service. It’s wonderful to hear that you’ve been satisfied with the timeliness of our work. Your feedback is greatly appreciated.

September 06, 2025

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Fast service got me taken care of no issues and very professional would definitely recommend professional would definitely recommend More

by C.POPENHAGEN84

Verified Customer

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Service Communication

Recommend Dealer

Yes

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Sep 08, 2025 -

Lithia Hyundai of Odessa responded

Thank you so much for sharing your experience and for recommending us. We're delighted to know that you received fast, professional service and that everything went smoothly during your visit. Your feedback is greatly appreciated.

August 30, 2025

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Employee Rating

They are always very nice and professional. It does seem that the service area is short staffed but efficient. It does seem that the service area is short staffed but efficient. More

by DMARTINEZ1953

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Eric Gonzales

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Sep 02, 2025 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your feedback. It’s wonderful to hear that you consistently experience friendly and professional service. Your observation about our service area is appreciated, and we’re glad our team’s efficiency stands out.

August 23, 2025

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Needed to have my maps updated, and they kept saying they could not update it, which is completely ridiculous! Don’t think I will be getting another Hyundai again! could not update it, which is completely ridiculous! Don’t think I will be getting another Hyundai again! More

by Tracy

Verified Customer

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Workmanship

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Service Communication

Recommend Dealer

Yes

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Aug 25, 2025 -

Lithia Hyundai of Odessa responded

We're sorry to hear that you didn't have a great experience. Please call us at (432) 614-0345 to let us know more.

Aug 26, 2025 -

Tracy responded

There is no sense in calling. All you keep saying is that you are unable to do it. No sense in calling and being told that again. You have my phone number if you want to call and tell me that you can update my maps.

August 05, 2025

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They were very professional, quick and explained everything in detail. It was also very clean. everything in detail. It was also very clean. More

by ARMAND.POINTER

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 08, 2025 -

Lithia Hyundai of Odessa responded

Thank you for sharing your positive experience and for highlighting our team's professionalism and attention to detail. It's great to know you appreciated the cleanliness of our facility and the clear communication throughout your visit. Your feedback means a lot to us.

August 05, 2025

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Employee Rating

Great service highly recommend Eric was wonderful he took care of all my suv services I Greatly appreciated ❤️ care of all my suv services I Greatly appreciated ❤️ More

by JOSIEBURROLA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bryan Morse , ERIC,BRYAN

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Aug 08, 2025 -

Lithia Hyundai of Odessa responded

Thank you so much for your kind words and for highlighting Eric’s efforts. It’s wonderful to hear that you had a positive experience and felt well taken care of during your SUV service. Your recommendation means a lot to the team at Lithia Hyundai of Odessa.

July 31, 2025

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Servicing is very good and fast. They all are very polite and smiling faces, thank you so much for your service. They all are very polite and smiling faces, thank you so much for your service. More

by TIALTAUNG

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Kristopher Kilgore, Juan Rodiguez, Bryan Morse

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Aug 01, 2025 -

Lithia Hyundai of Odessa responded

Thank you for sharing your positive experience and kind words about the team. It's wonderful to know that you found the service to be efficient and that the staff made you feel welcome. Your feedback is truly appreciated.

July 27, 2025

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Did a walk in oil change and seen right away! Everyone was very nice and professional! Loving my 2025 Hyundai Santa Fe Calligraphy hybrid! Everyone was very nice and professional! Loving my 2025 Hyundai Santa Fe Calligraphy hybrid! More

by AMYTIJERINA5

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bryan Morse

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Jul 28, 2025 -

Lithia Hyundai of Odessa responded

Thank you for sharing your experience and for your kind words about the team. It’s wonderful to hear that you enjoyed prompt service and are loving your 2025 Hyundai Santa Fe Calligraphy Hybrid! Your feedback is truly appreciated.

July 25, 2025

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It was a great experience during my visit. They did the oil change and filters in a very timely manner. They also informed me of a recall and took care of that at the same time. They did the oil change and filters in a very timely manner. They also informed me of a recall and took care of that at the same time. More

by BRIANSMITH105

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Smith, Kristopher Kilgore

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Jul 28, 2025 -

Lithia Hyundai of Odessa responded

Thank you for sharing your positive experience and for taking the time to leave this review. It's wonderful to hear that the service was efficient and that you were kept informed throughout your visit. Your feedback is greatly appreciated.

July 19, 2025

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This service was much different from the first time it was in where I was very pleased. Treated more like a bother than I valued customer . Especially irritated by the woman working there that day who wa was in where I was very pleased. Treated more like a bother than I valued customer . Especially irritated by the woman working there that day who was much more interested in flirting with the male workers rather than professionally working with customers. She was very short and rude to a young couple who came in while I was waiting for my car . Not impressed at all . Much improvement needed. I’m pretty certain the manager was in his office attached to the lobby . I guess he didn’t have a problem with the way the department was run . Won’t be buying another Hyundai . I’m going back to Toyota . More

by MOMDTX

Verified Customer

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Workmanship

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Recommend Dealer

Other Employees Tagged: Theodore Schroeder

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Jul 22, 2025 -

Lithia Hyundai of Odessa responded

Thank you for reviewing us and offering your sentiment. We hope you can give us another chance to deliver a better level of service as we strive for excellence and hope we can turn this experience around. Please call us at (432) 614-0345 so we can further discuss. Thank you!