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Eric Gonzales
Eric Gonzales
Service Advisor - Se Habla Espanol
Lithia Hyundai of Odessa
5000 John Ben Shepperd Pkwy
Odessa, TX 79762
79 Reviews
79 Reviews
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79 Reviews of Eric Gonzales
May 25, 2025
Very courteous and helpful. From the girl who checked me in to customer service man that checked me out! From the girl who checked me in to customer service man that checked me out! More
by bobbycardinal1
Verified CustomerOther Employees Tagged: Kristopher Kilgore, Alec Morales, Juan Rodiguez, Bryan Morse, Kristine Campbell
May 23, 2025
The service was fast , efficient and great customer satisfaction and support. Highly recommend for future service! satisfaction and support. Highly recommend for future service! More
by Gallegos3510
Other Employees Tagged: Kristopher Kilgore, Juan Rodiguez
May 16, 2025
I gave Hyundai’s service department a 5-star review because of their exceptional professionalism, efficiency, and customer-focused approach. From the moment I arrived, the staff was welcoming, knowledg because of their exceptional professionalism, efficiency, and customer-focused approach. From the moment I arrived, the staff was welcoming, knowledgeable, and attentive to my needs. They clearly explained the services performed, completed everything on time, and exceeded my expectations in every way. The entire experience was smooth, trustworthy, and truly top-tier—Hyundai sets the standard for outstanding automotive service. Note once again..... The department consistently delivers a high level of professionalism and customer care that builds trust and satisfaction. More
by STEPHENEGALINDO
Other Employees Tagged: Bryan Morse , Jazmine, Carol
May 08, 2025
Eric and the sweet lady that drove me over to my job were amazing as always. Eric really goes above and beyond for us and take care of what we need. amazing as always. Eric really goes above and beyond for us and take care of what we need. More
by CMATA4107
Other Employees Tagged: Eric Gonzales
May 08, 2025
They don’t answer the phone and do not communicate well when you are in person. It seems like no one there wants to be there or help. Only go here cuz of the 2 year maintenance warranty. when you are in person. It seems like no one there wants to be there or help. Only go here cuz of the 2 year maintenance warranty. More
by NATHANGNEAL
May 05, 2025
Every thing went smoothly and very quick thanks for the service in a timely manner Thanks agin service in a timely manner Thanks agin More
by James.cc11
Other Employees Tagged: Kristopher Kilgore, Alec Morales, Juan Rodiguez, Bryan Morse, Kristine Campbell
May 02, 2025
Took car in 3-4 weeks ago making noise, had only bought cat 2 wks prior. First acted like it was just a noise his word all cars make some kind of noise. Acting like I didn't know anything. Then mechanic ca cat 2 wks prior. First acted like it was just a noise his word all cars make some kind of noise. Acting like I didn't know anything. Then mechanic came to look he thinks it's an engine or belt will need to keep car. Make an appointment to bring back and I would get a loaner.. 2 weeks later I call ask if we were still on same plan. Oh yea but no loaner. Waited another week ok now had a loaner. Drop off my car got loaner. Whoever uses the loaner has pets in it, the white dog or cat hair all over and dirty!! And of course only had 90 miles of gas. Had to go straight to fill up and clean the vehicle. Waited about 3 weeks my cars finally ready! Pick up car it was dirty, could have cleaned it. I ran the loaner thru Carwash out of courtesy but of course, my car was left all dirty. Here we go again to wash the car.!! Not happy with service. This is my 4th Hyundai but probably my last at this dealership. More
by vasquezfm4
Other Employees Tagged: Eric Gonzales
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