Eric Gonzales
Eric Gonzales at Lithia Hyundai of Odessa
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Eric Gonzales

Service Advisor - Se Habla Espanol

Lithia Hyundai of Odessa

5000 John Ben Shepperd Pkwy
Odessa, TX 79762

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4.2
75 Reviews
4.2

75 Reviews

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75 Reviews of Eric Gonzales

May 08, 2025

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Employee Rating

They don’t answer the phone and do not communicate well when you are in person. It seems like no one there wants to be there or help. Only go here cuz of the 2 year maintenance warranty. More

by NATHANGNEAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

May 08, 2025

Dealership Rating
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Eric and the sweet lady that drove me over to my job were amazing as always. Eric really goes above and beyond for us and take care of what we need. More

by CMATA4107
Recommend Dealer
Yes

Other Employees Tagged: Eric Gonzales

May 05, 2025

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Employee Rating

Best experience ever For the first time in forever I felt like someone important at a car dealership More

by MAD2NICE
Recommend Dealer
Yes

Other Employees Tagged: Eric Gonzales

May 06, 2025

Lithia Hyundai of Odessa responded

Thank you so much for your kind words and for sharing your experience with us. We're thrilled to hear that you felt valued and important during your visit. Our team strives to create a welcoming atmosphere for all our guests, and your feedback is truly appreciated.

May 05, 2025

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Every thing went smoothly and very quick thanks for the service in a timely manner Thanks agin More

by James.cc11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 06, 2025

Lithia Hyundai of Odessa responded

Thank you for your kind words, James. We're thrilled to hear that you had a smooth and efficient experience with us. Your satisfaction is our priority, and it's great to know we met your expectations. We appreciate your feedback and look forward to serving you again in the future.

May 05, 2025

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Employee Rating

Very Very satisfying I walked in and he Handled it really well. I was impressed with how well he got me taken care of. More

by MAD2NICE
Recommend Dealer
Yes

Other Employees Tagged: Eric Gonzales

May 06, 2025

Lithia Hyundai of Odessa responded

Thank you for sharing your experience with us. We're thrilled to hear that you felt well taken care of during your visit. It's wonderful to know that our team made a positive impression. We look forward to serving you again in the future.

May 02, 2025

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Employee Rating

Took car in 3-4 weeks ago making noise, had only bought cat 2 wks prior. First acted like it was just a noise his word all cars make some kind of noise. Acting like I didn't know anything. Then mechanic ca More

by vasquezfm4
Recommend Dealer
No

Other Employees Tagged: Eric Gonzales

May 05, 2025

Lithia Hyundai of Odessa responded

We are extremely sorry to hear about this and sorry to disappoint a customer/client. Please reach out to us at (432) 614-0345 as we would like to hear more about your concerns and address them in the most suitable way. We look forward to hearing from you.

May 01, 2025

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Employee Rating

Eric isn’t very good at communicating. Should’ve kept Kristine. Messaged him at least once a day and wouldn’t answer until a few days later. Kristine always answered right away. Your techs More

by MRICO89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kristine Campbell

May 02, 2025

Lithia Hyundai of Odessa responded

We're sorry to hear that you didn't have a great experience. Please call us at (432) 614-0345 to let us know more about what happened.

April 23, 2025

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Employee Rating

Very helpful and friendly. Definitely will recommend. The vehicle seems to be very good and inexpensive! Great buy More

by CARLOSPONCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2025

Lithia Hyundai of Odessa responded

Thank you so much for your kind words, Carlos. We're thrilled to hear that you found our team helpful and friendly and that you're satisfied with your vehicle. Your recommendation means a lot to us, and we're glad you feel you've made a great purchase.

April 08, 2025

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I am very satisfied with the service I received on my Santa Fe. It was prompt and everyone was professional More

by LYNBREWER45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 10, 2025

Lithia Hyundai of Odessa responded

Thank you for sharing your positive experience with us. We're thrilled to hear that you were satisfied with the prompt service and professionalism of our team. Your feedback is greatly appreciated and encourages us to continue delivering exceptional service.

March 31, 2025

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Employee Rating

Great service and always very nice people they greet you promptly and take care of all my needs! More

by BRIANSMITH105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 01, 2025

Lithia Hyundai of Odessa responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team and that we could meet your needs. Your satisfaction is our top priority, and we look forward to serving you again in the future.

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