Eric Gates | Page 18

Great fast and friendly service. Truck was done as soon as I called. Very helpful and was very happy with service. Nice clean shop and area to wait. as I called. Very helpful and was very happy with service. Nice clean shop and area to wait. More

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Third time is a charm! We originally went here from a Third time is a charm! We originally went here from a lead on Facebook to look at a truck that the details listed and a phone conversation met the c Third time is a charm! We originally went here from a lead on Facebook to look at a truck that the details listed and a phone conversation met the criteria we were looking for. Once my family and I drove the hour away to get there the truck was not in fact how it was listed online (stated it was a diesel, but it was a gas). Since we were already there they showed us a true diesel truck that was $20,000 over what we wanted to spend and then did not understand the reason we were not interested in purchasing it; we left that day not feeling very happy or impressed. One week later (after searching other dealers) I went back thinking maybe looking at another truck that was a gas, but a good price and pristine pictures online might be a true option now, I called first was told they would pull it out and it had no issues- was a great truck and super clean. Upon my inspection before even test driving it the truck was full of rust and rot on the rocker panels and the doors. I was not very happy to say the least and left the dealership. A few days later I received a survey and of course I was willing to participate, so I left my open and honest feedback on my experience with the dealership. About 30 minutes later I received a call from Eric there who apologized, listened to my concerns, listened to what my wants and needs were in a truck and for my family and wanted to see what he could do to make this right. Finally, the call came in there was a truck and it sounded perfect, my family and I drove out again met with Tony who was truly amazing to work with. There was the 2014 Ford F-350 Super Duty Turbo Diesel Lariat clean and waiting for us to test drive it. Tony was professional , patient, and very knowledgeable. He even bought our son half the vending machine because we were there during and after lunch! Financing and registration went smoothly too, everyone we encountered that day was top notch. Needless to say third time was a charm for sure and we went home with a beautiful big truck for my family to love for years. Our opinion on this dealership sure went from one star to five! Maybe a full tank of diesel can be put in the next one haha, this one was only at a quarter of a tank. Either way though.... thank you for making it right and we sure love the new truck! More

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Most efficient dealership I have ever had the pleasure of dealing with, Ryan was great in helping me choose a new car! Will definitely be doing business with them again in the future. dealing with, Ryan was great in helping me choose a new car! Will definitely be doing business with them again in the future. More

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Matt was personable and friendly as soon as we walked through the door. He never pushed anything on us just helped us get the car we were looking for! through the door. He never pushed anything on us just helped us get the car we were looking for! More

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Excited Super friendly and they have a great team. Would definitely recommend to a friend. So happy with my new vehicle. Thank you for your help. Super friendly and they have a great team. Would definitely recommend to a friend. So happy with my new vehicle. Thank you for your help. More

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Great customer service! I’ve had called the wrong dealership to make an appointment and when I arrived, they told me they didn’t have me on for that day. The service advisor was able to accommodate m dealership to make an appointment and when I arrived, they told me they didn’t have me on for that day. The service advisor was able to accommodate me anyways and took care of my truck. Thanks a lot again to the Gates family and their team! More

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Great experience and very knowlegable staff. My experience at Columbia Ford Kia was sensational, salesman was genuine and patient. On the day of delivery I had no transportation to get to the dea My experience at Columbia Ford Kia was sensational, salesman was genuine and patient. On the day of delivery I had no transportation to get to the dealership, the salesman himself gave me a ride! More

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Pleasure to work with on all of my needsThey don’t try Pleasure to work with on all of my needs They don’t try to sell you something that you don’t want to buy or feel unsettled about Pleasure to work with on all of my needs They don’t try to sell you something that you don’t want to buy or feel unsettled about More

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They got me into truck when most dealers would turn me away. I had a crappy situation and they dealt with it. I got the newest vehicle i ever had and the people are really nice. The decor is fun and there away. I had a crappy situation and they dealt with it. I got the newest vehicle i ever had and the people are really nice. The decor is fun and there is a diner. I love this place. More

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purchased new ford f-150 always a good experience dealing with Columbia ford especially John Senick. There vary close to my house so its easy to get there, glad there easy to always a good experience dealing with Columbia ford especially John Senick. There vary close to my house so its easy to get there, glad there easy to deal with. More

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