Eric Francke | Page 48

I was pleasantly surprised by my experience at Tufankjian Toyota. Everyone was very friendly and went above and beyond to make my experience a pleasant one. Very friendly; great service. Toyota. Everyone was very friendly and went above and beyond to make my experience a pleasant one. Very friendly; great service. More

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Erwin definitely has a passion for Guest service and the entire team was great to work with. I was washing my hands of Toyota after a horrible experience at a competitor but Toyota of Braintree turned it a entire team was great to work with. I was washing my hands of Toyota after a horrible experience at a competitor but Toyota of Braintree turned it all around More

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Kaitlyn was wonderful to work with. No pressure and very helpful. The other employees were all pleasant and fair, even honored a price reduction on vehicle at the onset of the purchase. A few glitches, but helpful. The other employees were all pleasant and fair, even honored a price reduction on vehicle at the onset of the purchase. A few glitches, but everything was handled professionally and service oriented. Even the guys in the service department were friendly and willing to help in any way they could. More

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Very friendly atmosphere..was met at the door with no pressure salesrep.. Attentive to my needs. Highly recommended. Traveled from the cape to visit this dealerships. It was well worth it.. pressure salesrep.. Attentive to my needs. Highly recommended. Traveled from the cape to visit this dealerships. It was well worth it.. More

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This is the first Toyota I purchased from Tufankjian. My family had purchased 5 Toyotas from ANOTHER dealer and when I returned to purchase this car, they were rude . I felt pressured and they "played the c family had purchased 5 Toyotas from ANOTHER dealer and when I returned to purchase this car, they were rude . I felt pressured and they "played the car game" bringing in the salesman, a manager and then another manager . When I arrived, the person I had the appointment with was not there, the cars I wanted to see took 30 minutes to find. I felt pressured and did not feel like a valued customer. I was also told that If I wanted more for my trade in, I would have to pay sticker price ! Needless to say, I walked out ! When I went to Tufankjian, I immediately felt like a valued customer. I met with Eric who introduced me to Erwin. He took his time with me, explained the different options and how they worked in every car I wanted to see. I never felt pressured or rushed and felt like a valued customer ! I found every employee to be genuinely polite, friendly and helpful. Although I feel I should have gotten more for my trade in ( don't we all) I am extremely satisfied . My family will not hesitate to return to Tufankjian when the next car is purchased. They did everything they could do to meet my requests . Erwin is the best !! More

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Erwin helped to make my buying a new car very easy. He listened well to my requests, concerns and questions. He was very polite and negotiated fairly. He was helpful and knew his stuff. We may be thinking listened well to my requests, concerns and questions. He was very polite and negotiated fairly. He was helpful and knew his stuff. We may be thinking of another car In the future and would not hesitate to work with Erwin. More

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First let me say that the whole buying experience was exceptional. The sales staff I worked with, Jessica Colanino and Eric Francke made me feel comfortable from researching vehicles on their website to exceptional. The sales staff I worked with, Jessica Colanino and Eric Francke made me feel comfortable from researching vehicles on their website to picking up my new vehicle a couple days later. I never felt pressured or overwhelmed and will definitely recommend this dealership to others who are looking to purchase a vehicle. Another note: The first time I visited the dealership a couple sales staff walked up and asked me if I was already being helped, which they should as it's their job. I already had an appointment with another salesperson and once I said that one of the sales reps who originally came up to me brought me to a spot off the floor so I could wait for my appointment without constantly being approached. That is a sign of a great dealership and a strong sales team. More

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This was our 1st time buying from Toyota of Braintree and Erwin Amboy was our salesperson. First impressions are critical and Erwin is a great representative. He is very knowledgeable on the products and a Erwin Amboy was our salesperson. First impressions are critical and Erwin is a great representative. He is very knowledgeable on the products and asks the right questions without making you feel pressured. We purchased a used 2004 Toyota Avalon. The service department evaluated this vehicle as part of their quality control process and identified a few maintenance items (i.e. tires, rear stabilizer bushings, oil change, etc.) that needed to be performed prior to delivery. While performing the repairs the service department identified some minor scratches on the windshield and it was replaced as it did not meet their standards. This speaks to the quality of staff and the used vehicle(s) that Toyota of Braintree feels comfortable selling. My experience with this company is that they are committed to doing the right thing by the customer and in doing so create a long lasting relationship. Our vehicle was delivered when promised and we are very pleased and would definitely buy from Toyota of Braintree again. Thank you, Brian Possi More

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Manny Javier is a great salesman and I would definitely refer him to anyone looking for a new/used vehicle! Really helpful throughout the process. Everyone involved made everything go smoothly. Service A+ refer him to anyone looking for a new/used vehicle! Really helpful throughout the process. Everyone involved made everything go smoothly. Service A++ More

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We had spent a lot of time looking for a car and avoided dealerships as much as possible because of past experiences and our visit to Toyota in Braintree was almost a last resort. All we wanted was to do a dealerships as much as possible because of past experiences and our visit to Toyota in Braintree was almost a last resort. All we wanted was to do a quick look around the parking lot to see what was on offer without any pressure or a long time sitting inside answering questions and doing paperwork. At once we saw a car that interested us both, within minutes Kenny had told us the price and let us drive it around the parking lot. We never stepped inside and he put us under no pressure. Later that evening we went online and saw we could bargain online for the vehicle. I didnt expect anything would come of it but next morning there was an email from Eric saying he thought the price we were willing to pay could be agreed by Toyota. Later that day we met with Sunny, who took control of the whole deal with expertise and personal attention. Eric and Kenny were also involved and later we also did some paperwork with Arthur. Everything went so smoothly and Sunny answered all our questions. There were no surprises with the deal including the price wanted for our trade-in. Next day I was driving our 'new' used Corolla away from Braintree. I cannot recommend this dealership highly enough and the same applies to Sunny as our salesman. Actually he is much more than that, he was the project manager for what is a complicated process even if things go smoothly as it did in our case. In the past we have had great experiences with Toyota cars but not good experiences with dealers. Our time with Sunny and his colleagues mean that we will be back to Sunny the next time we are looking for a Toyota without any hesitation. More

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