Eric Francke | Page 42

Satisfied Customer! I happen to come across this dealership by chance after leaving another dealership where I was given bogus information. Upon entering, I was greeted b I happen to come across this dealership by chance after leaving another dealership where I was given bogus information. Upon entering, I was greeted by Kenny Tempro, who quickly addressed my needs and introduced me to a sales consultant, Paul Sines. Paul went above and beyond the call of duty. He worked to ensure I was satisfied with my purchase and communication was excellent! While working out a deal, Bob Keough also came over. Bob was thorough, patient and knowledgeable. Finally I met with Walace Langame in the Finance Department, who was wonderful to work with. Never once during the process of making this purchase did I feel as if any of them were pushing me to sign just to score a sale. The team worked wonderfully together and I left feeling like I had an awesome deal and every question was answered! I highly recommend this dealership. They are not your typical run of the mill scam artists of a dealership. They work hard to ensure the customer is satisfied and happy! If you are looking for a dealership with a team of people who are professional and have integrity then look no further. More

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Had Such A GREAT experience I couldn't recommend this dealer enough. Ed kindly greeted us at the door and let us look around on our own. He was easy to find when we had quest I couldn't recommend this dealer enough. Ed kindly greeted us at the door and let us look around on our own. He was easy to find when we had questions. He showed us everything we wanted to look at and was never pushy. Once we decide what we wanted, the process we super easy. We got a price that was more than competitive and I got much more than I expected for my trade-in. Eric explained everything that I needed to know about the service schedule and Art helped move all the paperwork along. I highly recommend this dealer. More

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Thank you! THANK YOU! Ruben Bourguignan , Bob Hadges, Eric Franke, Kendrick Tempo and Mark McElroy for the exemplary customer service we received at Tufankjian THANK YOU! Ruben Bourguignan , Bob Hadges, Eric Franke, Kendrick Tempo and Mark McElroy for the exemplary customer service we received at Tufankjian 5/31/14. More

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Very Happy We were pleased to have a very smooth day as "new" car shoppers. Very helpful and patient associates as all the paperwork is a lengthly process. We were pleased to have a very smooth day as "new" car shoppers. Very helpful and patient associates as all the paperwork is a lengthly process. More

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Good experience Paul is an outstanding salesperson. He was always polite and friendly. I would recommend a friend to him. Paul and the team was very helpful and was a Paul is an outstanding salesperson. He was always polite and friendly. I would recommend a friend to him. Paul and the team was very helpful and was able to make the sale. More

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Great Place to Buy I had a great experience buying a car from this dealership. Everyone was very friendly and respectful. Being a younger buyer I did not know what to ex I had a great experience buying a car from this dealership. Everyone was very friendly and respectful. Being a younger buyer I did not know what to expect but the level of professionalism was certainly welcome. I was treated very well from the moment I stepped in to after signing the paperwork; I felt my car-buying experience was very much about me as a consumer. Since I was not from the immediate area I can say that the back-and-fourth communication and coordination was top notch and the staff I dealt with helped me every step of the way. I would certainly recommend this dealership and I look forward to doing business with them again! More

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I visited several dealerships before deciding to purchase my new car from Toyota of Braintree. They were by far the most friendly and fair dealer. From the moment I walked in I felt relaxed and at ease, unli my new car from Toyota of Braintree. They were by far the most friendly and fair dealer. From the moment I walked in I felt relaxed and at ease, unlike the typical anxiety I had gotten from previous dealers. The first offer I had received was more than fair for both the new car purchase and trade-in. Ed and Mark were fantastic to work with, I am so happy with my new car. I would highly recommend this dealership to anyone, I know in the future I will definitely be purchasing another car from here. Thank you for your great service! More

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I recently purchased a 2014 RAV 4 Limited as a Birthday present to myself. The moment I met Erwin Amboy my Sales consultant with his great smile and warm and friendly personality, I knew I was in the righ present to myself. The moment I met Erwin Amboy my Sales consultant with his great smile and warm and friendly personality, I knew I was in the right place. Not only did he make me feel welcome and comfortable, he was very informative and patient answering all my questions. He also made sure I knew how to work everything in my car before I drove off the lot, and told me I could call him anytime I had a question,(where else does that happen). Mark McElroy, Sales Manager was very easy to work with, both he, Erwin and myself enjoyed a few laughs and he gave me a price I was happy with. Eric Francke, Customer Care Specialist stopped by to check on me and make sure I was being taken care of and that all my needs were being met. When the time came to finalize my purchase I met with Don Richmond, Business Manager. He welcomed me and made me feel very comfortable as well, and even though it was after closing he took the time to explain and make sure I understood the extended warranty and interest rates. When I picked up my car the next day everyone wished me a Happy Birthday which made me feel so special. I cannot say enough about my wonderful experience at Tufankjian Toyota, instead of 5's I should be giving 10's. I will definitely recommend them to my family and friends. Thank you again to Erwin, Mark, Eric and Don. I LOVE MY RAV. More

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After months of doing research on the internet, my computer kept bringing me back to Toyota of Braintree. With all my information and knowledge in my head, I bravely entered the dealership, a "lone w computer kept bringing me back to Toyota of Braintree. With all my information and knowledge in my head, I bravely entered the dealership, a "lone woman." In the back of my mind, I thought I would be treated like an un-informed easy target. However, I was so kindly greeted by Kenny Tempro who spoke with me like an intelligent person, no corny tag lines, etc. I was immediately impressed and decided to take the second step. Enter my salesperson, Arthur Araujo. Again, not condescending at all, very friendly, put me at ease, and his extensive knowledge of the vehicles was truly impressive. Arthur was very patient as I dragged him around the floors of the dealership looking for the RAV 4 I knew I would love as soon as I saw it. Arthur also delivered. Fell in love with this RAV, knew we would be having a long and loving relationship and no pressure from Arthur to steer me towards another vehicle. He was interested in making me happy, not his bottom line. I must also give a shut out to Eric Francke for his input which made a decision I was pondering much easier to make, Bob Hadges whose patience and professionalism made a long process quite relaxing, and Mark McElroy for bringing up the rear. These are my reasons why I have given this dealership the highest ratings available. I will keep my promise to all my new family members at Tufankjian and will recommend any friends or family member interested in a Toyota or Scion to this delightful dealership. More

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Excellent experience from the get go. Eric Francke was my first contact via an email inquiry simply to learn more about the Toyota Sienna. He did not pounce on me and send me a ton of unsolicited emails, my first contact via an email inquiry simply to learn more about the Toyota Sienna. He did not pounce on me and send me a ton of unsolicited emails, but very quickly and succinctly answered each of my questions. When I was ready to get a quote, he provided me with a fair number and was upfront about what was included (ex. destination charge) and what was not (doc fees, tax, title etc.). My family worked with Socrates Lubin in sales. Socrates is relatively new to sales, but he has quickly moved up the learning scale and is quite knowledgeable about the features of a Sienna. He is very friendly and personable, without an ounce of the stereotypical car salesmen smooze/sleeze that too often pervades the industry. The initial quote for our trade-in was very low, and we expressed this to Mark Mcelroy, one of the sales managers. Mark, like Eric and Socrates, was very upfront, professional and friendly. We let him know that we were looking to receive a trade in quote on the high end of the Kelly Blue Book range for our trade in, and he met us there. We were clear before we even came in for our appointment that we were going to be visiting several Toyota dealers that day, and that decision was respected by the folks at Toyota of Braintree (we did not get the "what can we do to keep you here" pitch that we received everywhere else despite our equally clear intentions to have our trade in appraised at multiple places). We visited a total of three other dealers and came back to Toyota of Braintree because (1) the bottom line price was competitive with every other dealer, (2) the convenience of picking the dealer closest to our home and (3) we had the most positive experience with this team. Although Toyota of Braintree's price was not the lowest, the fantastic customer service that we received from Eric, Socrates and Mark brought us back and that is why we purchased our Sienna from Toyota of Braintree. As part of the closing process, we met with Bill Detellis in accessories and Walace Langame in finance. Both were excellent as well. We are very happy with our purchase and we will gladly recommend Toyota of Braintree to our friends. More

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