Eric Duke
Eric Duke at Parks Ford Lincoln of Gainesville

Eric Duke

Service & Parts Director

Parks Ford Lincoln of Gainesville

3333 North Main Street
Gainesville, FL 32609

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4.7
59 Reviews
4.7

59 Reviews

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59 Reviews of Eric Duke

August 23, 2025

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Employee Rating

This service department at this dealership was horrible. No one returns phone calls. They did not want to file my warranty claim for paint at Hyundai. Even tho the warranty ended up being approved. Will not More

by CBARLEY81
Service Price Transparency
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Recommend Dealer
No

August 16, 2025

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Service staff was first rate. They greet you right away, answer all your questions, and are very thorough, friendly and professional. More

by Muss
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Recommend Dealer
Yes

Other Employees Tagged: Donna Houlahan

Aug 16, 2025

Parks Ford Lincoln of Gainesville responded

Thank You so much for taking the time out of your busy day to provide such a great review. It is so appreciated. We strive to provide the best service possible. Please feel free to call with any questions or concerns you have. Donna Houlahan-Service Director 352-372-4251

June 11, 2025

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Very fast service and great service department clerk that assisted me. The area to wait is very well kept clean and plenty of space to do work or watch TV More

by Bluelightning
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Recommend Dealer
Yes

Other Employees Tagged: Luciano Nunez, Brad Ford, Harold Valez, Nick Burke, Donovan Plank, Cody Curtis , Christain Butler, Levin Hickman, Carlos Montijo

Jun 12, 2025

Parks Ford Lincoln of Gainesville responded

Thank you for the kind words! We’re glad you enjoyed our clean and comfortable waiting area. We appreciate your business and look forward to seeing you again. Michael Muldoon Service Manager Parks Ford of Gainesville 864-918-7012 mmuldoon@parksofgainesville.com

June 05, 2025

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You guys were willing to take my Hyundai Kona in and do a diagnostic check even it was purchased from Southeast agency. Determined battery at fault. Apparently SE agency had a AAA used battery put in befo More

by rjsaal
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Recommend Dealer
Yes

Other Employees Tagged: Gerald Acevedo

June 02, 2025

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Very friendly, efficient, and explained everything in detail. We will definitely be bringing our Ford back to have it serviced here. More

by wigglesworthpainting
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Recommend Dealer
Yes

Other Employees Tagged: Cody Curtis

Jun 02, 2025

Parks Ford Lincoln of Gainesville responded

Thank you for the great feedback! We're glad you had a friendly and efficient experience and that everything was clearly explained. We look forward to taking care of your Ford again in the future! Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

May 19, 2025

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Bill has always given us value advice for the maintence of our MKS. He has cosnsistently gave us clear and accurate suggestion for the care of our vehcles. He is very knowledgeable and comunicates clearly More

by Lmandese14
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Recommend Dealer
Yes

Other Employees Tagged: Bill Stoufer

May 19, 2025

Parks Ford Lincoln of Gainesville responded

Thank you so much for your continued trust over the past 25 years! We’re grateful for your kind words about Bill—he truly is a valued member of our team, and we’re proud to have him represent Parks Ford and Lincoln. We look forward to providing you with the same excellent service for many more years to come. Michael Muldoon Service Manager Parks Ford of Gainesville 864-918-7012

April 05, 2025

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Great experience. Technician was very fast and service technician explained everything well. Will be back. More

by Rbullara3
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Recommend Dealer
Yes

Other Employees Tagged: Gerald Acevedo, Michael Muldoon, Brad Ford, Nick Burke, Cody Curtis, Donna Houlahan , Christain Butler, Levin Hickman, Carlos Montijo

Apr 05, 2025

Parks Ford Lincoln of Gainesville responded

Thank you for sharing your experience! We're glad to hear everything was handled quickly and clearly. We look forward to serving you again! Michael Muldoon Service Manager 864-918-7012

March 18, 2025

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I've gotten five cars from there now and they are so nice and helpful and everybody there is great can't wait to get back and get another one thank you thank you thank you More

by rsslllav
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Recommend Dealer
Yes

Other Employees Tagged: George Plourde , Chris Sandridge

Mar 19, 2025

Parks Ford Lincoln of Gainesville responded

Thank you for your loyalty and kind words! We're grateful for your support and thrilled to hear you've had such great experiences with us. We look forward to helping you with your next car when the time comes! Michael Muldoon Service Manager 864-918-7012

March 16, 2025

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I have been driving and having vehicle services for 60 years and Parks Ford has provided the best service I have ever had in the ten years I have been living in Gainesville FL. Bill Stoufer has always be More

by mhgoldman
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Recommend Dealer
Yes

Other Employees Tagged: Bill Stoufer

Mar 18, 2025

Parks Ford Lincoln of Gainesville responded

Thank you for your kind words and for trusting us with your vehicle service for the past ten years! We appreciate your loyalty, and Bill will be glad to hear your feedback. If you ever need anything, don't hesitate to reach out. Michael Muldoon Service Manager 864-918-7012

March 12, 2025

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I've always been happy with the service I received from the Ford dealership they explain things so I understand them and as soon as they figure out the problem they let me know what it is and they always t More

by METAHUMAN_2000
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bill Stoufer, Brad Ford, Nick Burke, Cody Curtis, Donna Houlahan , Christain Butler, Levin Hickman, Cameron Tompson

Mar 12, 2025

Parks Ford Lincoln of Gainesville responded

Thank you for your kind words and for trusting us with your vehicle! We’re glad to hear that our team keeps you informed and explains everything clearly. Providing great communication and service is always our goal, and we truly appreciate your loyalty. We look forward to serving you again in the future! Michael Muldoon Service Manager 864-918-7012

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