Eric Diaz

Kevin and the whole BMW team went above and beyond getting me in the car I wanted they were quick and smooth experience I can’t wait to buy my next car from them best car experience ever thank you Kev getting me in the car I wanted they were quick and smooth experience I can’t wait to buy my next car from them best car experience ever thank you Kevin and the BMW team! You guys rock!!! More

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We can thank BMW of SLO enough for their efficiency and professionalism with purchasing a vehicle remotely. They found the car we wanted, and had it delivered in a timely fashion prior to our arrival. Kevi professionalism with purchasing a vehicle remotely. They found the car we wanted, and had it delivered in a timely fashion prior to our arrival. Kevin gave us incredible personalized customer service, with great attention to detail. He picked me up at the airport when I arrived, and took the time to explain everything about the car. The entire team was friendly and helpful. Kevin is a great asset to this dealership and provided us with a terrific experience. I highly recommend him to anyone. More

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The BMW dealership where I purchased a car stands out as the most disappointing experience I have ever encountered. The lack of integrity in their actions and their use of deceptive sales tactics became evi the most disappointing experience I have ever encountered. The lack of integrity in their actions and their use of deceptive sales tactics became evident from the outset. It all began with my interest in a 2020 BMW 440I for my daughter. Despite being more than 3.5 hours away from the dealership, I expressed genuine interest in viewing the car and potentially making a purchase. However, my enthusiasm was met with skepticism as I was informed that a down payment was necessary to secure the vehicle, even without having seen it in person. I was assured that the car was in impeccable condition and that it had undergone thorough inspection by their staff. When I inquired about my eligibility for promotional discounts totaling $2,000 from BMW corporate, specifically the $1,000 recent graduate offer, the salesman promised to provide the necessary information promptly. Unfortunately, this assurance was not fulfilled, and despite my efforts to follow up, I was left without the details I needed. As I embarked on my journey towards the dealership, the salesman informed me that the car did not qualify for any discounts as it was not a Certified Pre-Owned (CPO) vehicle, contrary to what was advertised on their website. Upon inspecting the vehicle in person, I discovered several flaws, including dents, a tear in the leather seat, and a protruding tire fender, none of which had been disclosed prior to my visit. Displeased with the lack of transparency and feeling misled, I raised my concerns with the salesman and requested compensation for these issues and the loss of incentives due to the CPO discrepancy. After deliberation with the manager, a partial reduction in the sales price was offered, accompanied by assurances related to repairs and missing key. During the financing process, I encountered further obstacles as promised compensations did not materialize. Exhausted and disheartened, I reluctantly signed the contract with the hope that the verbal commitments made would be honored. However, subsequent communication failures and unmet promises continued to bog down the post-sales experience. The dealership's inability to find the missing key, refusal to reimburse for repairs, and overall lack of accountability led me to contemplate canceling the sale. Despite my attempts to rectify the situation and express my dissatisfaction, the response from the sales manager was unsatisfactory, cementing my belief that the entire interaction was a bait-and-switch tactic. Subsequent interactions with the dealership's management proved unfruitful, with the lack of follow-through on verbal assurances compounding my dissatisfaction. Despite lodging a complaint with BMW North America Corporation, the absence of a response further underscored the dealership's poor customer service. As a long-time BMW customer with multiple prior purchases, my experience with San Louis Obispo BMW stands out as the worst encounter to date, characterized by unfulfilled promises and a lack of transparency throughout the sales process. I caution others against engaging with this dealership based on my regrettable experience. More

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They do Great work and are always so gracious! ! One of the best !! Thanks Everyone!!! ! One of the best !! Thanks Everyone!!! More

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They delivered my new car to be when I wasn't able to pick it up after being sick (hospital sick) for 15 days. SO very much appreciated. We even had a nice visit with Kevin when he arrived. I highl pick it up after being sick (hospital sick) for 15 days. SO very much appreciated. We even had a nice visit with Kevin when he arrived. I highly recommend Kevin. He is patient, honest, and kind. More

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Service dept is efficient, courteous, knowledgeable. I never have a bad experience. I am taken care of immediately. Representatives always explain what is being done and time lines. Thank you. never have a bad experience. I am taken care of immediately. Representatives always explain what is being done and time lines. Thank you. More

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Hands down the best auto repair experience I’ve ever had, all the guys involved were great. Mr. Conner gave all the attention possible. Fantastic! all the guys involved were great. Mr. Conner gave all the attention possible. Fantastic! More

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Great service very helpful and friendly staff here also knowledgeable about any questions I had. I would highly recommend coming for here for any future car purchases knowledgeable about any questions I had. I would highly recommend coming for here for any future car purchases More

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Service was excellent!!! He was very helpful and explained everything, also answered all my questions. Very professional and Attentive. Will be recommending for sure. Thank you again Eric. explained everything, also answered all my questions. Very professional and Attentive. Will be recommending for sure. Thank you again Eric. More

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Excellent service . I will recommend this dealer and service department to all my friends. All the staffs are professionals and will go above and beyond to satisfy clients needs service department to all my friends. All the staffs are professionals and will go above and beyond to satisfy clients needs More

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