Eric Carroll | Page 2

Bondy's Nissan responded

Thank you for choosing our dealership for your automotive sales and service needs! We're thrilled to hear that Eric provided exceptional service and we look forward to continuing to exceed your expectations. See you on the road in your 2019 Nissan Rogue! -Brittany Martin, Owner Loyalty Manager

Bondy's Nissan responded

Thank you for your kind words! Our team is dedicated to going above and beyond for our customers and exploring all options to ensure their satisfaction. We appreciate your support! -Brittany Martin, Owner Loyalty Manager

Bondy's Nissan responded

Thank you for your kind words! We are thrilled to hear that you had a positive experience with our business. Our team strives to provide exceptional service and amenities for our customers. We hope to see you again soon! -Brittany Martin, Owner Loyalty Manager

Bondy's Nissan responded

Thank you for taking the time to leave us a review! We are thrilled to hear that you had a positive and efficient experience with us. We value your business and look forward to seeing you again. Drive safely! -Brittany Martin, Owner Loyalty Manager

Bondy's Nissan responded

Thank you for sharing your concerns. We want to clarify that our recommendation was based on what our technicians felt was the appropriate next step for your vehicle, not an attempt to sell unnecessary repairs. While additional engine testing can be performed, with the current cooling system issue, we do not feel that testing would provide useful or reliable information at this time. We would rather be honest about our recommendation than have a customer spend money on testing we do not believe will be beneficial until the cooling system is functioning properly. We understand you may have received other opinions, but our goal is always to recommend the diagnostic and repair process we believe is best for the vehicle. -Brittany Martin, Owner Loyalty Manager

Bondy's Nissan responded

Thank you for sharing your experience! We’re glad to hear our team was nice, courteous, and helpful throughout the Nissan LEAF recall/repurchase process. We understand these situations can be stressful, so we’re happy we could make the process as smooth as possible. We truly appreciate your business and trust in Bondy’s Nissan! -Breanna Bell, Customer Service Representative

Bondy's Nissan responded

Thank you for your feedback and for your kind words about our customer service and the quality of your repair! We apologize that your visit took longer than expected. We initially hoped we would be able to repair your tire and save you the expense of replacing it. Unfortunately, once we determined the tire could not be safely repaired, we had to order and pick up a replacement tire, which added additional time to your visit. We appreciate your patience and understanding while we made sure your vehicle was repaired properly and safely. Thank you for choosing Bondy's Nissan! -Brittany Martin, Owner Loyalty Manager

Bondy's Nissan responded

Thank you so much for your review! We're glad to hear that you consistently have a great experience at our dealership and we pride ourselves on providing excellent customer service. We appreciate your business and look forward to seeing you again soon! -Brittany Martin, Owner Loyalty Manager

Bondy's Nissan responded

Thank you for your feedback! We're glad to hear you were pleased with the trim repair. We're sorry to hear you're still experiencing concerns with your Apple CarPlay. During your visit, our technician tested the system using both an Android Auto device and a separate iPhone 16 with Apple CarPlay but was unable to duplicate the concern. We also verified that your vehicle's infotainment system was up to date and found no available software updates. Because Apple CarPlay relies on both the vehicle's infotainment system and the connected phone, intermittent concerns can sometimes be difficult to duplicate and may originate from either device or the connection between them. If the concern continues, we'd be happy to have you bring your vehicle back so we can perform additional testing, check for any newly released software updates, and gather more information to help identify the cause. Please give us a call at 334-794-6736, and we'll be happy to assist. -Brittany Martin, Owner Loyalty Manager

Bondy's Nissan responded

Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you've consistently had a positive experience with our team. Providing honest, reliable service and making sure our customers leave satisfied are always our top priorities. We truly appreciate your trust in us and look forward to taking care of you for many years to come! -Brittany Martin, Owner Loyalty Manager