Enrique Lance

Very neat and clean with very professional yet friendly service. Salespeople understand what buyers need. service. Salespeople understand what buyers need. More

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Great experience, honest, efficient and friendly staff. We love our new car and can recommend Shottenkirk Fort Bend KIA without hesitation! We love our new car and can recommend Shottenkirk Fort Bend KIA without hesitation! More

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They treat you with respect and strive to make you happy. Very honest and upfront. Very honest and upfront. More

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A very great crew! I make a further to give them my business. Great customer service. I make a further to give them my business. Great customer service. More

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Service department is top notch. No high pressure up selling. I would definitely recommend this dealership No high pressure up selling. I would definitely recommend this dealership More

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Great ppl and easy to work with they go above and beyond to help customers to help customers More

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Terrible Customer Service Miguel Castellon. I had an appointment at 9;15 and I went at 8:30 and left at 9:45 without any service done. when talked to Miguel I found him not professional and n I had an appointment at 9;15 and I went at 8:30 and left at 9:45 without any service done. when talked to Miguel I found him not professional and not easy to talk to or get information nor did he organize any appointments right to avoid car crowds or wasting customer time. he is missing customer service etiquette and is not professional enough to represent Fortbend KIA . I am very disappointed and I told him in front of the staff that I would keep reporting him everywhere until we have the right people back to continue using the same facility More

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The process of buying the vehicle from start to finish was very smooth. Everyone was very nice and knowledgeable. Thank you Enrique, Chance and Debbie for excellent customer service and working so hard to was very smooth. Everyone was very nice and knowledgeable. Thank you Enrique, Chance and Debbie for excellent customer service and working so hard to get us the best deal. More

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Customer service was great! The only issue was that they didn’t vacuum my car as I was told. But over all very nice The only issue was that they didn’t vacuum my car as I was told. But over all very nice More

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I was treated respectfully and knew my business was appreciated. I was happy with the service I received (and the clean car). appreciated. I was happy with the service I received (and the clean car). More

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