Jerry Garcia

I had an issue that I've had three times, but it was over the weekend, and by the time I could take the car in, the check engine light had gone off. They kept my car for 3 days trying to get it to repeat th the weekend, and by the time I could take the car in, the check engine light had gone off. They kept my car for 3 days trying to get it to repeat the issue, but it didn't. The computer doesn't store codes, so they had nothing to go on. Jerry was the perfect professional, just as he always is, and assured me if it does it again, and I can bring it in immediately, they'll get it on the computer while the light is still on and figure out what is happening. This is truly not a failure of the service department, it is just a car that's playing hide-and-seek with an issue. More

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I have always had a great experience at this dealership the guys are always helpful and let me know what is going on the guys are always helpful and let me know what is going on More

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Great service. Comfortable waiting area . Jerry is great He keeps you informed about your vehicle service. Explains things very clearly. Comfortable waiting area . Jerry is great He keeps you informed about your vehicle service. Explains things very clearly. More

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I really like the professionalism and honesty. I called in my appointment the day before & had my vehicle in by the time they scheduled me to have it there. Jerry listened, and was very helpful I called in my appointment the day before & had my vehicle in by the time they scheduled me to have it there. Jerry listened, and was very helpful by keeping me informed. I always feel comfortable having vehicle serviced at Shottenkirk, Ft Bend More

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Fast service, friendly employees, dropped car off and less then 2 hours all done and checked everything less then 2 hours all done and checked everything More

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Jerry Garcia gives great service and keeps me up to date on the progress of my service appointment on the progress of my service appointment More

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The service department is great. I’ve never taken my Kia anyplace else. Excellent service! I’ve never taken my Kia anyplace else. Excellent service! More

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I have been going to Shottenkirk Kia since 2021. They always exhibit the highest professionalism and friendliness. They are thorough, prompt, and always take the time to go over the invoice and ex They always exhibit the highest professionalism and friendliness. They are thorough, prompt, and always take the time to go over the invoice and explain what was done. Jerry, who is usually my adviser, always remembers me and greets me by name warmly. I took my car in the day before my appointment this time, and they took me home, and picked me up today when my car was ready. I have never had anything but an exemplary experience. More

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I love this Kia location! The guys at the desks always welcome me a my car with a smile, they tell me the wait time, it is very clean, the seats are comfortable, there is coff The guys at the desks always welcome me a my car with a smile, they tell me the wait time, it is very clean, the seats are comfortable, there is coffe, tea and water, I always bring a book and I love to watch the Fear Factor re-runs ! Always a great experience! Thank you! More

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Very good service center. Service manager Jerry Garcia is very helpful on maintenance related issues. My vehicle is always out on time. Rest of the dealership staff are fri Service manager Jerry Garcia is very helpful on maintenance related issues. My vehicle is always out on time. Rest of the dealership staff are friendly and helpful. More

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