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Emmy Andrew

Overview Reviews (36) Inventory (179)

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Emmy Andrew

Assistant service manager-Advisor

Regal Chevrolet

925 Bartow Road
Lakeland, FL 33801

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4.9

36 Reviews

Overview Reviews (36) Inventory (179)

Dealership Experience

5 yrs, 3 mos

Industry Experience

14 yrs

Languages Spoken

English

4.9

36 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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36 Reviews of Emmy Andrew

September 04, 2025

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Employee Rating

I have had 3 encounters with Regal, 1sales 2 service and all 3 were unsatisfactory, but I don’t have any complaints about Emmy all 3 were unsatisfactory, but I don’t have any complaints about Emmy More

by REA3

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Scott Erickson, Joe Platt , Shaun Wren

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Sep 08, 2025 -

Regal Chevrolet responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Felix Mendez - Service Lane Manager - 863-333-4656

August 30, 2025

Dealership Rating

Employee Rating

Outstanding service. Fast and efficient. Will always bring my Chevy to Regal. Never any complaints. Thank you Fast and efficient. Will always bring my Chevy to Regal. Never any complaints. Thank you More

by JEFFMORRIS1077

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Erickson

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Aug 31, 2025 -

Regal Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Felix Mendez - Service Lane Manager - 863-333-4656

August 29, 2025

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Employee Rating

This is the first time I didn't have to wait 3 hours for a oil change.i only use regal because my oil change are free. a oil change.i only use regal because my oil change are free. More

by jimm4411

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

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Sep 01, 2025 -

Regal Chevrolet responded

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Felix Mendez - Service Lane Manager - 863-333-4656

August 23, 2025

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Employee Rating

The service took to long and there was grease all over the side of my vehicle the side of my vehicle More

by don dean

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 23, 2025 -

Regal Chevrolet responded

Thank you, Don, for providing this feedback. We apologize for not delivering an exceptional service experience to you. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind, we'd love to address your concerns in detail by speaking directly with you. Felix Mendez - Service Lane Manager - 863-333-4656

August 06, 2025

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Employee Rating

Emy was really helpful, service quick and easy. Highly recommend Emmy and Regal Chevrolet for any of your service needs. Highly recommend Emmy and Regal Chevrolet for any of your service needs. More

by no26

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 11, 2025 -

Regal Chevrolet responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

August 04, 2025

Dealership Rating

Employee Rating

I always work with Emmy Andrew in the service department. always does an outstanding job. Represents the dealership exceptionally well. The technician(s) that work on my car(s) always do great work. I woul always does an outstanding job. Represents the dealership exceptionally well. The technician(s) that work on my car(s) always do great work. I wouldn't go anywhere else! More

by MAKINWAVES524

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Erickson, Joe Platt , Shaun Wren

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Aug 05, 2025 -

Regal Chevrolet responded

Thanks so much for sharing your experience with us.

August 02, 2025

Dealership Rating

Employee Rating

My experience with Aimee was very pleasant. The only complaint that I may have was that the time that my vehicle stayed in the facility because of parts delay was unacceptable but my service wa The only complaint that I may have was that the time that my vehicle stayed in the facility because of parts delay was unacceptable but my service was great overall experience I’ll give them a 10. More

by Lylow2002

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Erickson

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Aug 05, 2025 -

Regal Chevrolet responded

Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed your experience at Regal.

July 30, 2025

Dealership Rating

Employee Rating

Very good service, fast, courteous, got us in and out. Quick and easy to make an appointment in my time frame. Quick and easy to make an appointment in my time frame. More

by denlermc21

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Erickson, Joe Platt , Shaun Wren

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Aug 05, 2025 -

Regal Chevrolet responded

We want you to know how much we appreciate your review. Our staff works hard every day to give you the best experience possible.

July 27, 2025

Dealership Rating

Employee Rating

Always fast and great customer service! Never an issue to get scheduled fast and always taken care of ! Never an issue to get scheduled fast and always taken care of ! More

by cdepepper21

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Erickson, Joe Platt , Shaun Wren

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Jul 28, 2025 -

Regal Chevrolet responded

Thanks so much for sharing your experience with us.

July 17, 2025

Dealership Rating

Employee Rating

They kept me informed in the process of the investigation and were friendly and responded quickly and were friendly and responded quickly More

by Mailbu87

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Erickson, Joe Platt , Shaun Wren

Report | Print

Jul 24, 2025 -

Regal Chevrolet responded

Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed your experience at Regal.

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