Emmy Andrew
Emmy Andrew at Regal Chevrolet
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Emmy Andrew

Assistant service manager-Advisor

Regal Chevrolet

925 Bartow Road
Lakeland, FL 33801

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4.6
13 Reviews

Dealership Experience

4 yrs, 10 mos

Industry Experience

13 yrs, 7 mos

Languages Spoken

English English

4.6

13 Reviews

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13 Reviews of Emmy Andrew

April 02, 2025

Dealership Rating
Employee Rating

All good people there definitely recommend will definitely shop there again definitely Christian and his manager More

by Chris Jackson
Service Price Transparency
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Recommend Dealer
Yes

March 19, 2025

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Good customer service and there was no log waiting time. My appointment time was spot on. More

by mrobinson1962
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Recommend Dealer
Yes

Other Employees Tagged: Amber Martinez

Apr 01, 2025

Regal Chevrolet responded

Thank you for the great review! We can’t wait to have you back at Regal.

March 15, 2025

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Had an appointment at ten fifteen arrived early and they started right away, they have a great waiting area which is pleasant and comfortable and when the car was finish the desk person was very polite show More

by Chilly Willy
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Recommend Dealer
Yes

Other Employees Tagged: The cashier

Mar 17, 2025

Regal Chevrolet responded

Thank you so much for taking the time to leave us feedback.

March 06, 2025

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We have had to return to the dealership several times for service to our vehicle. Every time one issue is fixed, they have created another. It seems to be never ending. We have a 2025 Equinox, so it d More

by esp90
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Recommend Dealer
No
Mar 17, 2025

Regal Chevrolet responded

Thank you for taking the time to share your feedback. I’m sorry to hear about the frustrating experience you've had. Your satisfaction is important to us, and we want to improve your experience. Please reach out to Felix Mendez-Service Lane Manager directly so we can discuss this further.

March 01, 2025

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First, Shaun is the best. He was patient. Courteous and knowledgeable on all my questions. Shaun followed up with courtesy calls and was just polite. Shaun, if you're reading More

by bannz2
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Recommend Dealer
Yes

Other Employees Tagged: Shaun Wren

Mar 03, 2025

Regal Chevrolet responded

We’re really grateful and appreciate you taking the time to share your experience with us

February 27, 2025

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I had an appointment which I made over the phone a week in advanced. I explained what service I needed. When I arrived, the staff was surprised when I explained what service I needed. I was questioned like More

by Krettew
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Recommend Dealer
No
Mar 03, 2025

Regal Chevrolet responded

Thank you for letting us know about this. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Thank you for sharing your thoughts. Your satisfaction is important to us, and we want to improve your experience.

February 22, 2025

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Emmy was absolutely amazing. If we had cloning technology, you would be smart to clone her!!! More

by Pooper
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Recommend Dealer
Yes
Mar 03, 2025

Regal Chevrolet responded

Your kind words encourage us to continue doing our best to make sure every guest’s experience is a memorable one. Thank you!

February 19, 2025

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Employee Rating

Good customer service and they make sure that they job is always properly done, also the office is always clean and smelling nice and fresh More

by Kristena1989
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Recommend Dealer
Yes
Mar 03, 2025

Regal Chevrolet responded

It has been our absolute pleasure to serve you.

February 18, 2025

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Dropped off truck for apt with joe. Some lady checked us in very pleasant and nice sais joe would call us and truch would be ready at noon. At one i started texting joe from text i got More

by Lynne
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Recommend Dealer
No
Feb 19, 2025

Regal Chevrolet responded

Thank you for taking the time to share your feedback. I’m sorry to hear about the frustrating experience you had. It’s clear that communication and follow-through were major issues, and I can understand how disappointing it must have been to feel forgotten. While I’m glad to hear that the truck itself was well done, the lack of customer care and organization you experienced certainly shouldn’t have happened. I’ll make sure this gets escalated so that this doesn’t happen again in the future.

February 08, 2025

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Emmy always goes a wonderful job with arranging service of my vehicles. Service department does good working with our fleet system. More

by JAMES.P.VILLARREL
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Recommend Dealer
Yes

Other Employees Tagged: Scott Erickson

Feb 15, 2025

Regal Chevrolet responded

Thank you!

1

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