Emmanuel Hernandez | Page 19

Excellent Customer Service and Quality I just purchased my eighth vehicle from Braintree Toyota over the past 10 years. The Tufankjian family cares about building a strong service oriented I just purchased my eighth vehicle from Braintree Toyota over the past 10 years. The Tufankjian family cares about building a strong service oriented team. The Toyota products are high quality and the combination of quality product and service always produces excellent purchase experiences. Bob Wilfand is an accomplished business professional who works tirelessly here because he loves the team and the product. His willingness to listen and work with his customers is wonderful. Great job again to everyone we have come into contact with at Braintree Toyota. "They get it" and we appreciate their service. More

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Informative The process was explained to me every step of the way. I went in thinking I know how it works and I would leave without buying a car, a reliable car. The process was explained to me every step of the way. I went in thinking I know how it works and I would leave without buying a car, a reliable car. I learned things about finance and car buying thanks to the great guys at Toyota of Braintree. The salesman and finance person went above and beyond. I was told they were a great outfit not just by those who have shopped there but by other dealerships and I experienced it for myself. More

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Exceptional dealership Exceptional service, great communication during the entire experience, and friendly and knowledgeable staff. As a satisfied returning customer, I woul Exceptional service, great communication during the entire experience, and friendly and knowledgeable staff. As a satisfied returning customer, I would refer any potential customers without hesitation. More

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New Lease Excellent experience. Fast and thorough explanation of all details. One always enters into these discussions hoping to pay less and match all the ad Excellent experience. Fast and thorough explanation of all details. One always enters into these discussions hoping to pay less and match all the advertising that Toyota does on TV, but reality sets in. It is all about people that you deal with. The people at Braintree Toyota are great. I would like to single out Emmanuel Hernandez and Joey Foy for their professionalism and "care for the customer" attitude. More

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Great buyer experience Tufankjian does a great job helping the buyer through a pretty frictionless, low pressure buying experience. From the online sales consultant, to the Tufankjian does a great job helping the buyer through a pretty frictionless, low pressure buying experience. From the online sales consultant, to the in-dealer sales professional, to finance, the experience was top-notch. I’d recommend them without hesitation. More

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Purchasing RAV4 ‘19 The dealership was kind, honest, articulate, and efficient. We went in to see about trading in a car for a RAV4. We worked with Emmanuel, who was noth The dealership was kind, honest, articulate, and efficient. We went in to see about trading in a car for a RAV4. We worked with Emmanuel, who was nothing short of knowledgeable and accommodating. He took 4 hours of his time to make sure that we made an informed decision that we were happy with. More

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Great customer service George and Emanuel and the other team members at Toyota of Braintree were very helpful through the whole buying process! I definitely recommend buying George and Emanuel and the other team members at Toyota of Braintree were very helpful through the whole buying process! I definitely recommend buying from them. I love my new car! More

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Thank you for all your help! I look forward to driving my new car. I appreciate you making the process smooth and easy. Thank you! for all your help! I look forward to driving my new car. I appreciate you making the process smooth and easy. Thank you! More

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Excited about my “new to me” car Emmanuel was great. He took me to see the cars I came to see. He took me to the cars so I didn’t have to wait for him to bring them out. He let me de Emmanuel was great. He took me to see the cars I came to see. He took me to the cars so I didn’t have to wait for him to bring them out. He let me decide which ones to test drive. He explained the differences between models (rav vs Highlander etc) and between years (2016 vs 2017). He also explained special features of each car: He didn’t try to show me other cars that didn’t match my wants. He respected I needed time to think things over and discuss them with my husband before making a decision. He made the car buying process easy and walked me through the whole thing. I was very impressed. More

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Great Place to Buy a Car No pressure, no sales tactics, just people who discuss the car you're interested in. I just bought a 2019 Rav4 that I had been waiting to pick up for No pressure, no sales tactics, just people who discuss the car you're interested in. I just bought a 2019 Rav4 that I had been waiting to pick up for a long time. They let me know when they arrived and treated me like I was a VIP when i came in to see it. I had been talking with basically every Toyota dealership in the state and always felt most comfortable talking to employees from Toyota of Braintree. I'm very glad I went there and when I buy vehicles in the future, I will start and most likely end with Toyota of Braintree. More

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