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Emma Stoner
Emma Stoner at Napleton's Auto Park of Urbana
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Emma Stoner

Finance Manager

Napleton's Auto Park of Urbana

1111 Napleton Way
Urbana, IL 61801

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4.3
6 Reviews
4.3

6 Reviews

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6 Reviews of Emma Stoner

May 06, 2024

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Employee Rating

This is the second car I have purchased with Napleton's. Bianca Bester was great and answered all my questions. More

by Karla
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Recommend Dealer
Yes

Other Employees Tagged: Bianca Bester

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April 08, 2024

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Employee Rating

We had a great experience purchasing a vehicle at this dealership. Our salesman (James) took the time to make sure all questions were answered about the vehicle, and also about the purchasing process. More

by rbloch
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Billups - Sales

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March 22, 2024

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Todd was great in answering all my questions and clarifying several things about my new car. Very quick and thorough job done on my tire rotation with several other things checked and inspected as More

by misshk
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Todd Ballard

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Mar 23, 2024

Napleton's Auto Park of Urbana responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

March 15, 2024

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Employee Rating

Didn't honor the deal that we agreed upon. The contract had all the fees they agreed to knock off the price of the vehicle. Buyers beware. More

by Wedie2soon
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Lance, Krista

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Mar 17, 2024

Napleton's Auto Park of Urbana responded

Hi, we are so disappointed to learn of this situation you have described. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (217) 367-1222 and we will do our best to make this better.

Mar 26, 2024

Wedie2soon responded

Apparently, Napleton's does NOT care to make matters right. After calling numerous times and leaving messages--as a manager was oddly never available to talk with--I never received a call back to discuss this matter. We definitely will not be buying another car from this place.

Mar 27, 2024

Wedie2soon responded

After talking with the general manager and sales manager on multiple occasions about this matter, it's very obvious that Napleton's has zero customer service after making a sell.

February 26, 2024

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Employee Rating

Amazing, great service. Reece was amazing. Everyone there was very helpful in my process to buy a car! More

by daniellewheeler1604
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyreese Smith

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Feb 27, 2024

Napleton's Auto Park of Urbana responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 20, 2024

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Employee Rating

Seth was the best! He was very patient with me and very kind also funny! He did very good at explaining everything. My experience was GREAT I would choose him everytime More

by tianna
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Seth Able

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Jan 22, 2024

Napleton's Auto Park of Urbana responded

Hi, thank you so much for sharing your recent experience with us. We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

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