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Emily Wagner

Overview Reviews (990) Inventory (121)

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Emily Wagner

Emily Wagner | Page 89

Express Service Advisor

Toyota of Des Moines

1650 SE 37th St.
Grimes, IA 50111

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4.8

990 Reviews

Overview Reviews (990) Inventory (121)

4.8

990 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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990 Reviews of Emily Wagner

December 17, 2023

Dealership Rating

Employee Rating

Scheduling was easy. Technician was very professional and courteous. All areas are very clean. Very reliable service. Technician was very professional and courteous. All areas are very clean. Very reliable service. More

by JIMTHORNTON65

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Emily Wagner

Dec 18, 2023 -

Toyota of Des Moines responded

We're thrilled to hear that your experience at Toyota of Des Moines was so positive! From easy scheduling to a professional and courteous technician, it sounds like your visit was seamless. Thank you for your feedback. We look forward to serving you again soon.

December 15, 2023

Dealership Rating

Employee Rating

Detailed. Service people are the best. The sales people lack everything after the sale. Something fishy is going on with me only getting one sales rep during i Service people are the best. The sales people lack everything after the sale. Something fishy is going on with me only getting one sales rep during inquiries More

by JCFORCIER4

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Dec 15, 2023 -

Toyota of Des Moines responded

Thanks for letting us know about your experience! Customer service will always be one of the Toyota of Des Moines team's highest priorities. Thank you for your business and we hope to take care of any of your future car needs!

December 11, 2023

Dealership Rating

Employee Rating

They diagnosed the problem quickly and were able to have it fixed the next day. We were very happy. it fixed the next day. We were very happy. More

by RUSTYLEWIS372

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Dec 11, 2023 -

Toyota of Des Moines responded

Your satisfaction is important to us, so we appreciate this feedback. We sincerely value your business and hope to work with you in the future.

December 09, 2023

Dealership Rating

Employee Rating

Seamless experience. Everyone is very helpful & knowledgeable. Thank you for being here for me. We own 3 Toyotas we purchased from you. Everyone is very helpful & knowledgeable. Thank you for being here for me. We own 3 Toyotas we purchased from you. More

by SJPURCELL21

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Emily Wagner

Dec 12, 2023 -

Toyota of Des Moines responded

We're truly honored by your kind words and your loyalty as a repeat customer. Hearing that you had a seamless experience with our knowledgeable and helpful team is incredibly rewarding. Thank you for entrusting us with your Toyota needs for three vehicles and counting! We're always here to provide you with exceptional service and support.

December 09, 2023

Dealership Rating

Employee Rating

Service is always friendly, fast and convenient . Easy to schedule, also reminders are timely. Waiting lounge is a bonus, love that coffee too( especially for the early morning wait) Easy to schedule, also reminders are timely. Waiting lounge is a bonus, love that coffee too( especially for the early morning wait) More

by irina2isy

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: JP Phillips

Dec 12, 2023 -

Toyota of Des Moines responded

We appreciate you highlighting the friendliness, speed, and convenience of our service department! We strive to make scheduling and reminders easy, and we're glad our waiting lounge and coffee are a bonus for your early morning visits. We hope to continue to help with your vehicle needs in the future!

December 08, 2023

Dealership Rating

Employee Rating

It was good They changed the oils and rotated the tires. Not much to say about it Not much to say about it More

by NANDSONG

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Emily Wagner

Dec 08, 2023 -

Toyota of Des Moines responded

We appreciate you choosing Toyota of Des Moines for your oil change and tire rotation! We're glad you found the process efficient and satisfactory. Thank you for your feedback!

December 08, 2023

Dealership Rating

Employee Rating

Friendly and fast I think that describes my experience good. It was friendly and fast. Thank you good. It was friendly and fast. Thank you More

by WOLFFS3

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Emily Wagner

Dec 08, 2023 -

Toyota of Des Moines responded

We love to hear it! "Friendly and fast" perfectly describes what we strive for in our service department. Thank you for choosing Toyota of Des Moines and for your positive feedback!

December 06, 2023

Dealership Rating

Employee Rating

I honestly want to stay with Toyota makes forever because of the service. Little treats, coffee, prompt, ability to make appointments although Saturday appointments would be amazing. And the free car wash is of the service. Little treats, coffee, prompt, ability to make appointments although Saturday appointments would be amazing. And the free car wash is a very nice bonus, oh and the inspection video. More

by MUCKDOGS23

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Emily Wagner

Dec 07, 2023 -

Toyota of Des Moines responded

We're honored by your loyalty and appreciate your feedback! We're glad you appreciate the inspection video, another way we aim to provide transparency and build trust. Thank you for your 5-star review!

December 06, 2023

Dealership Rating

Employee Rating

Great place to purchase and service a car! I purchased a new Tundra a couple years ago and have returned for routine service. Every experience has been fantastic. I purchased a new Tundra a couple years ago and have returned for routine service. Every experience has been fantastic. More

by DDHUDSON70

Verified Customer

Recommend Dealer

Yes

Dec 07, 2023 -

Toyota of Des Moines responded

We're thrilled to hear you've had such positive experiences at Toyota of Des Moines, both with purchasing your Tundra and receiving service! We strive to provide a fantastic experience at every interaction, and we're glad our team has delivered for you. Thank you for choosing Toyota!

December 06, 2023

Dealership Rating

Employee Rating

I always have great service with Toyota. There was a miscommunication this time and they took care of it right away. Top notch! There was a miscommunication this time and they took care of it right away. Top notch! More

by sarahfreestone

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Dec 06, 2023 -

Toyota of Des Moines responded

We appreciate your understanding and feedback! We're glad our team promptly addressed the miscommunication and ensured your experience remained top-notch. Thank you for choosing Toyota of Des Moines!

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