Emily Wagner
Emily Wagner at Toyota of Des Moines

Emily Wagner | Page 70

Express Service Advisor

Toyota of Des Moines

1650 SE 37th St.
Grimes, IA 50111

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4.8
990 Reviews
4.8

990 Reviews

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990 Reviews of Emily Wagner

June 13, 2024

Dealership Rating
Employee Rating

Everything is good. Friendly and professional staffs. Nothing to complain. Would definitely recommend toyota to others. More

by Calvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 14, 2024

Toyota of Des Moines responded

Fantastic to hear! Friendly and professional staff are what we strive for. Thanks for recommending Toyota of Des Moines!

June 11, 2024

Dealership Rating
Employee Rating

Was very polite and accommodating. Service was done in a timely manner. Having coffee while I wait is nice. More

by JOHNDBURROW74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 12, 2024

Toyota of Des Moines responded

This is exactly what we strive for. Thank you for choosing Toyota of Des Moines!

June 11, 2024

Dealership Rating
Employee Rating

Service is always exceptional. They keep me informed about the status of my car and make recommendations for maintenance to keep my Highlander in top condition. And when all I need More

by landersendvm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 12, 2024

Toyota of Des Moines responded

Thanks so much for sharing your experience with us. We hope to see you again soon.

June 11, 2024

Dealership Rating
Employee Rating

Terrible customer service, they focus on the unnecessary things like my floor mats literally!!! They state they will top up all the fluids but they didn't and claim they don't top up fluids so what's the po More

by GRADAM94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 12, 2024

Toyota of Des Moines responded

We appreciate your feedback and are disappointed that you don’t feel we provided the most important recommendations for your vehicle. If you would like to discuss this further, please contact our General Manager, JP Phillips.

June 09, 2024

Dealership Rating
Employee Rating

Could do better. Feel like I always have issues with my car leaving Toyota after services are done with my car. Never use to have issues with it but not every time I More

by CHONG2827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ian Davis, Justin Madison , Colton Powers, Robert Schulz

Jun 10, 2024

Toyota of Des Moines responded

We are sorry to hear that you have been having issues with your vehicle after servicing. If you would like to chat about this with our General Manager, JP Phillips, he will be happy to assist.

June 08, 2024

Dealership Rating
Employee Rating

They did an excellent job with repairing my vehicle and have an amazing customer service team! I would highly recommend having your car serviced here. More

by jsam11lol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Davis, Justin Madison , Colton Powers, Robert Schulz

Jun 10, 2024

Toyota of Des Moines responded

We really appreciate you taking the time to share your rating with us. We look forward to your next service visit!

June 08, 2024

Dealership Rating
Employee Rating

The people are very friendly and helpful. I've been a Toyota customer for a long time because of the people. More

by NEON609
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 10, 2024

Toyota of Des Moines responded

Come back and see us anytime!

June 08, 2024

Dealership Rating
Employee Rating

I’m not sure why it always takes so long to get my car. If you know I’m on my way, why don’t you pull it up if it’s going to take you 20 mins to get it. I could literally see my car from where I was standi More

by JNANDERSON16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 10, 2024

Toyota of Des Moines responded

We appreciate you taking the time to provide us with feedback on having your car ready before you arrive. If there is anything more we can do to better service you, please contact our General Manager, JP Phillips.

June 07, 2024

Dealership Rating
Employee Rating

I was happy and impressed to hear Emily had a good knowledge of Toyota vehicles and could answer my technical questions. She was very pleasant to work with. More

by grandmadenisem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 10, 2024

Toyota of Des Moines responded

Thanks so much for sharing your experience with us. We hope to see you again soon.

June 07, 2024

Dealership Rating
Employee Rating

Excellent employees and service in a timely manner! The waiting areas are clean and well maintained for the customers! More

by BASEBALL99M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derek Harris

Jun 10, 2024

Toyota of Des Moines responded

Glad it was quick, easy, and the facility impressed you. We love simplifying the process.

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