Emidio Sciaretta

I am so pleased with my decision to purchase my Telluride from Josh at Martin Kia. Josh was very knowledgeable and professional, even following up several times since my purchase to check in. He listened to from Josh at Martin Kia. Josh was very knowledgeable and professional, even following up several times since my purchase to check in. He listened to what was important to me and I got the perfect vehicle for myself and my family! The entire experience was seamless and quick. Thank you Josh and Martin Kia! More

Report | Print

Denise was great to work when deciding on which car to buy! She was patient and very knowledgeable! buy! She was patient and very knowledgeable! More

Report | Print

I thought there was Excellent service , customer friendly approach and Emido the sales representative was readily available. Answered all our questions. And was Avery helpful. Would recommend the d friendly approach and Emido the sales representative was readily available. Answered all our questions. And was Avery helpful. Would recommend the dealership to others More

Report | Print

Adding more thoughts to a previous review. .. Will (the finance guy) made it seem like the extended warranties would be accepted most places, but I've called service centers all over the sta .. Will (the finance guy) made it seem like the extended warranties would be accepted most places, but I've called service centers all over the state of Delaware and haven't found a single place that will accept the warranty besides the Kia service center, which severely limits your ability to have repairs made to your vehicle in a timely fashion and/or convenient location. I purchased a car with matte paint, which has very specific and limiting care instructions (i.e. must use special soap and washcloths, can't take the car through a car wash, etc.) that I was completely unaware of. When I opened my glove box after getting my car home, I noticed a handout in there that states the dealership is mandated to inform buyers about all of this prior to the purchase, which they did not do. More

Report | Print

A nice experience. All questions and concerns were addressed in a timely manner. New car concerns and benefits were given in accordance to Martin Kia guidance. All questions and concerns were addressed in a timely manner. New car concerns and benefits were given in accordance to Martin Kia guidance. More

Report | Print

Stephanie was great! This is my second car ive bought from her and I plan to visit with her for my next purchase. You couldn’t ask for a better car dealer. This is my second car ive bought from her and I plan to visit with her for my next purchase. You couldn’t ask for a better car dealer. More

Report | Print

I would never purchase from this dealership again. I encountered several problems throughout the buying process and after. I made several attempts to speak with management about these assorted issues, I encountered several problems throughout the buying process and after. I made several attempts to speak with management about these assorted issues, but they never answered their phone or returned calls even though I left messages requesting a call back. Even when I was in-person at the dealership, the managers refused to speak to me directly and only communicated with me through the sales associates. To name a few issues: (1) Kia was supposed to complete all the paperwork with the DMV to retain my license plate and they didn't. They also waited until the literal last day I could go to the DMV to retain it myself to inform me of this. This resulted in me almost losing my vintage black ceramic license plate. (2) The financial guy, Will, blatantly lied to me about what the standard warranty covers and convinced me to buy the extended warranty. I absolutely would not have purchased it otherwise considering both the standard and extended warranties actually cover the same time span. (3) Will told me that the extended warranty and tire warranty information would be in my vehicle after purchase, but all I was provided with was the sales receipt. They did not provide me with the contract and have been refusing to give it to me for months. The sales receipt mentions that the warranties will be voided if you don't follow the buyer responsibilities section of the contract. How is anyone supposed to follow those rules and maintain their warranty when the dealership is refusing to provide the buyers with the contract that lists what these rules are? (4) My car was sold to me with damage that went unnoticed on my part prior to purchase. I made the salesman aware as soon as I noticed and he promised to look into getting it fixed, but never got back to me and then ignored my texts when I tried to follow up with him on it. He also ignored emails and did not answer his work phone. His voicemail box is also constantly full, so you can't leave a message. If you plan on trading in your vehicle, be aware that they are going to low ball you. It was by far the lowest offer I received for my vehicle and it was borderline insulting. My trade-in was in near perfect condition and looked (and smelled) practically brand new. Trade your car in pretty much anywhere else if you want to get what it's really worth. More

Report | Print

Great experience! ! Stephanie was amazing, as well as everyone at the dealership. My family has been coming for 20+ years. ! Stephanie was amazing, as well as everyone at the dealership. My family has been coming for 20+ years. More

Report | Print

Denise was amazing and exceeded every expectation I had! I wouldn’t think of buying a vehicle any other place. I wouldn’t think of buying a vehicle any other place. More

Report | Print

The experience we had at this dealership was amazing! 10/10 by far. Service was amazing. Buikding was clean. And most of all our specialist was very knowledgeable, efficient and personable. We will be se 10/10 by far. Service was amazing. Buikding was clean. And most of all our specialist was very knowledgeable, efficient and personable. We will be sending everyone we know to this dealership. More

Report | Print