Emery Draughn
Emery Draughn at Casey BMW
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Emery Draughn

BMW Genius

Casey BMW

12861 Jefferson Avenue
Newport News, VA 23608

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4.9
32 Reviews
4.9

32 Reviews

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32 Reviews of Emery Draughn

December 15, 2024

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Employee Rating

Matt was extremely helpful and explained the car in detail. I highly recommend him if buying a BMW’ More

by wowgirl1
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Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Matthew Tankersley

November 19, 2024

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Dealership has always been a friendly and helpful place to shop. Staff is courteous and friendly. More

by johnston21
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Recommend Dealer
Yes

October 25, 2024

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They were honest. The salesman was very polite. The process was painless. I'd do business with them again. More

by doris.franklin98
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Recommend Dealer
Yes

Other Employees Tagged: John Charnecki

October 19, 2024

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John Charnecki was very patient and thorough explaining car options and finance options. Very low pressure. More

by radsailor
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Recommend Dealer
Yes

Other Employees Tagged: John Charnecki, Darrin Ellis

September 03, 2024

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The dealership is clean and everyone is friendly and willing to help. The people that work here make you feel like family and I'll definitely be back for my next car. Sheronda is very understanding and More

by nayttdogg
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Recommend Dealer
Yes

Other Employees Tagged: Sharonda Plummer

August 13, 2024

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Sharonda was amazing to work with. She made my purchase easy and the entire staff made me feel like family. I love Casey BMW. More

by fatand79
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Recommend Dealer
Yes

Other Employees Tagged: Lloyd Howell, Sharonda Plummer , Bill Gooden

July 27, 2024

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My purchase experience was excellent thanks to Alexxio. He was professional, knowledgeable, and made the entire experience great. World class service from a great human being. As long as he is selling vehi More

by JMTURRENTINE
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Recommend Dealer
Yes

Other Employees Tagged: Alexxio Gonzalez , Bill Gooden

Aug 06, 2024

Casey BMW responded

It’s fantastic to hear about your excellent experience with Alexxio at Casey BMW. His professionalism and knowledge clearly made a significant impact, providing you with world-class service. It's great to have someone you trust and can rely on for your vehicle purchases. If you have any other experiences or insights you'd like to share, feel free to let me know!

July 20, 2024

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Matt and the team at Casey BMW made this process stress-free and seamless. It was truly one of the best automobile purchase/experiences I have had. More

by awilli12003
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Recommend Dealer
Yes
Aug 06, 2024

Casey BMW responded

It’s great to hear that Matt and the team at Casey BMW provided such a stress-free and seamless experience for your automobile purchase. It’s always rewarding to know that a significant purchase can be handled with ease and professionalism. Your positive feedback highlights their dedication to providing an excellent customer experience. If there’s anything more you’d like to share about your experience or any other assistance you need, just let me know!

July 14, 2024

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What a great experience! Everyone at Casey BMW was friendly and professional throughout the buying process. Danisha even came in on her day off to accommodate my schedule! More

by Dan M.
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Recommend Dealer
Yes

Other Employees Tagged: Danisha Tisdom

Jul 15, 2024

Casey BMW responded

It's wonderful to hear about your positive experience at Casey BMW! The dedication and professionalism of the staff, especially Danisha coming in on her day off to accommodate your schedule, truly reflect the dealership's commitment to excellent customer service. Your recommendation of Casey BMW for both new and used cars is highly valued. Thank you for sharing your experience!

June 23, 2024

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Danisha was attentive to my interests in automobiles. She listened, asked probing questions, and the rest flowed naturally. She was calm, not overbearing in getting me to a place that maybe I did not w More

by hcharger70
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: JonHenry Garcia , Demetrius Hall Jr, Danisha Tisdom

Jul 08, 2024

Casey BMW responded

Thank you for sharing your detailed feedback about your experience at Casey BMW, both the positives with Danisha and the areas where you noticed disconnects. It's great to hear that Danisha provided attentive and helpful service during your car purchase. I'm sorry to hear about the operational hiccups you encountered, such as the car not being ready at pickup and the additional wait time. Your perspective on bridging the gap between assembly line efforts and customer satisfaction is valuable and can contribute to improving overall processes and job satisfaction. If there's anything else you'd like to discuss or if you have further feedback, please feel free to let me know.

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