Elizabeth Strickland

This is the worst customer service I have ever had to deal with, and I am not one to complain. I live in Fairbanks and 4 four weeks I tried to make an appointment to get my car fixed. I literally had to deal with, and I am not one to complain. I live in Fairbanks and 4 four weeks I tried to make an appointment to get my car fixed. I literally had to drive to Anchorage from Fairbanks to get an appointment to get my car fixed. On your automated services there was always a promise to call back, but you never did. I would begin calling the service department the minute it opened up and no one would answer the phone. As I waited at the counter I watched employees texting on their phones while the service phone was ringing. This is NOT a way to treat customers. It was not this way in the past. I have purchased my last three vehicles from this dealership, but never again if this lack of service continues. When I did get my vehicle in, I did not receive any notification what its status was and again had to respond to the dealership to get an update. I was told the part would take 3-5 days to get it, and when it did get in, they would call me and set up an appointment, but 8 days later I had not received any information so had to call the dealership. Fortunately, I now have a phone number where I can get a manager who will respond if I have any issues. More

by Shadow Verified Customer Verified Customer

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Very personal and very welcoming, did great work on my car and even filled up my windshield wiper fluid. car and even filled up my windshield wiper fluid. More

by Sam Verified Customer Verified Customer

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Great customer service from Christian Diaz! Thank you for making your customers feel very important. Thank you for making your customers feel very important. More

by MELINDA824 Verified Customer Verified Customer

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I appreciate the kindness and professionalism of the service department. Good communication to let me know the status of my vehicle being service. service department. Good communication to let me know the status of my vehicle being service. More

by turneranthony30 Verified Customer Verified Customer

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Place is a good place to go to when getting your car new or used it’s a good place to go get csts or used it’s a good place to go get csts More

by ANDREI.RIPARIP Verified Customer Verified Customer

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Great costumer service and friendly people working at front Service counter.. Kudos for hard work. front Service counter.. Kudos for hard work. More

by MELINDA824 Verified Customer Verified Customer

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I’ll start off with the fact that I bought my vehicle from this dealership roughly 3 years ago. My vehicle became due for a recall so I dropped my vehicle off to hopefully fix the issue with my vehicle n from this dealership roughly 3 years ago. My vehicle became due for a recall so I dropped my vehicle off to hopefully fix the issue with my vehicle not starting. After calling roughly 4 times, I was able to speak with Christian. I was told that the battery($300) would need to be replaced to be worked on further so we went ahead and agreed so the recall could be fixed. I picked my vehicle up this past week and to my surprise, my vehicle now had visible mold on my driver/passenger side floors and to both my front and back seat belts. Elizabeth, at the front desk, expressed her regret that this occurred and was able to have my vehicle detailed I was very thankful that something was done. She was very helpful and personable during the entire encounter. Lastly, I left the dealership after the cleaning and drove it south 2 hours to my apartment and let it sit for a few hours. When I came back out again to drive, it was unable to start(the same reason I originally dropped the vehicle off). Ultimately, I left my vehicle in my garage and took the shuttle back to Anchorage. I would like to shout out Blayke as he was the only one I could get ahold of through the process. He was beyond helpful and when he said he’d do something, he did it. More

by BROOK_BURGESS Verified Customer Verified Customer

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I just want to thank for checking my engine and kept it for 2 days and found it to be in good condition. I especially want to commend the two workers who work to greet the people, Christian and so sorry ( for 2 days and found it to be in good condition. I especially want to commend the two workers who work to greet the people, Christian and so sorry (name)) the only lady with him who does outstanding job greeting people with smile, courteous, kindness that people want to see as first entering your Lithia office. I thank you workers in the back who does good job also fixing cars. I can see great changes in Lithia with new managers from before. My utmost sincere Thank you for all you all do. Sorry I do not know the names of all workers but you are marked as high scores More

by Emendes Verified Customer Verified Customer

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Your service sucks. Can’t call a real person. U leave a message no returns calls. NEVER buy from u again. Hire more staff!!!!!!! Can’t call a real person. U leave a message no returns calls. NEVER buy from u again. Hire more staff!!!!!!! More

by SHARONELLIS1951 Verified Customer Verified Customer

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Spectacular service and customer care! Thank you kindly for your consideration, apt information, and quick processing. Thank you kindly for your consideration, apt information, and quick processing. More

by taylorgardner96 Verified Customer Verified Customer

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