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Edson Trujillo
Edson Trujillo | Page 91
Service Advisor
INFINITI of South Bay
2900 Pacific Coast Highway
Torrance, CA 90505
925 Reviews
925 Reviews
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925 Reviews of Edson Trujillo
October 15, 2018
No guidance given, appointment not honored, Well the Dodger game was in so that was a distraction for employees! My previous experience here was great! The person who assisted me acknowledged I Well the Dodger game was in so that was a distraction for employees! My previous experience here was great! The person who assisted me acknowledged I had an appt. but it still took over an hour. There was never a check in in progress like the last time. My car had multiple water spots and smelled in the inside when they brought me my car back! One sales gentleman assisted and had them fix that but I wish I would have gotten his name. I may not use this dealership service again, I’m undecided. It was marked that the in-cabin filter needed to be replaced and it was not even brought to my attention to see if I wanted it changed. Very disappointed in the service department. I was assisted by a different gentleman few months back... they need him back!! I believe his name was Wilson. More
by JONESGRAD
Verified Customer
October 14, 2018
Good kob Very pleased with service. All reps were kind and efficient. I never have to ask for the service needed. They suggest what’s needed and provided it at Very pleased with service. All reps were kind and efficient. I never have to ask for the service needed. They suggest what’s needed and provided it at a fair price. I never even have to ask for a car wash. More
by DEELIBURD
Other Employees Tagged: Wilson Chihuahua, Thomas Moncayo, Candice Roxas, Ever Villalobos
October 10, 2018
Excellent Service Edison was great! He met me as soon as I pulled up and took care of everything. Whenever I come back I'll be asking for him. You need more like Edson! Edison was great! He met me as soon as I pulled up and took care of everything. Whenever I come back I'll be asking for him. You need more like Edson! More
by BETTISJA
October 09, 2018
Excellent The people were nice and receptive. Especially.'a service rep named Edison who attended to my services. I have no objection of any recommendation. Kee The people were nice and receptive. Especially.'a service rep named Edison who attended to my services. I have no objection of any recommendation. Keep on with the good work. More
by ALAMPTEY51
October 04, 2018
Replace noisy/faulty pulley system Fourth time visiting Infinity of So Bay for the same issue. And the issue is STILL not resolved. Each visit takes nearly a half day of my time. In Fourth time visiting Infinity of So Bay for the same issue. And the issue is STILL not resolved. Each visit takes nearly a half day of my time. Incredibly frustrating. Do NOT use Infinity of So Bay service. In fact, based on my experience thus far, I would not recommend Infinity of So Bay for a new or used car purchase either. More
by CHRIS RYAN
October 04, 2018
Consistent over-and-above service Edson T is a great asset to this dealership. He always delivers with a professional service and awesome customer care. He forecast the work required Edson T is a great asset to this dealership. He always delivers with a professional service and awesome customer care. He forecast the work required on my vehicle and take care of my needs (i.e. loaner) with precision. Always nice to have someone you can rely on. More
by GONZ_90745
October 02, 2018
Good experience Helpful service and Candace goes out of the way to help you with your needs. Explain clearly what work was done with my Q 60 Helpful service and Candace goes out of the way to help you with your needs. Explain clearly what work was done with my Q 60 More
by ADMIN10
Other Employees Tagged: Candice Roxas
October 01, 2018
Service visist The staff was pleasant and communicated issues effectively, however the wait was longer than the time it took to do the work. This would have been a The staff was pleasant and communicated issues effectively, however the wait was longer than the time it took to do the work. This would have been a 5 star had I been given a courtesy car to go about my day. Instead I spent hours asking how much longer. More
by ALEGluv1
Other Employees Tagged: MJ Mendoza
October 01, 2018
Edson was so efficient! Took no time to get my tire pressure checked out. Even had the time to wash it! Thanks Edson!! your customer service was exceptional. Great Job! Took no time to get my tire pressure checked out. Even had the time to wash it! Thanks Edson!! your customer service was exceptional. Great Job! More
by FAL255
