Edson Trujillo | Page 89

INFINITI of South Bay responded

Great customer service is what we strive for at INFINITI of South Bay. We are so glad to learn that you found Edson to be helpful, professional and knowledgeable - this is an awesome compliment as this is exactly what our Service Advisor strive to achieve. We appreciate that you recognize Edson as an asset to our organization, as we see him in this light also. Thanks for your time in writing your review and thanks for your business.

INFINITI of South Bay responded

Congratulations on your new INFINITI Q60, you'll love the increased performance and technology in your upgrade. We appreciate the loyalty of both you and your family to INFINITI of South Bay. And, we are so pleased to learn of your satisfaction with both our sales and service teams. We strive to provide a personal approach and luxury experience - it is gratifying when this is recognized. Thank you.

INFINITI of South Bay responded

Thanks so much for your loyalty for coming to INFINITI of South Bay for 17 years! We are glad that we were able to provide such great customer service. Our pricing is very competitive for the luxury market, and we provide a higher level of service and much better facilities and amenities than the average garage. If you're on a budget or just waiting for the best deal, please remember that we post new service coupons on our website every month.

INFINITI of South Bay responded

Thanks for the LOVE! We appreciate your 10 STAR rating!!! We are so pleased to learn that your are safe on the roads because of Edson and INFINITI of South Bay. And, we are so grateful of you for taking the time for this online post. Please remember to check our website for current service offers, and we look forward to taking care of you and your family for years to come.

INFINITI of South Bay responded

Thank you for your 5 STAR review of your experience at INFINITI of South Bay and for your compliments on our staff and facilities! And thank you for your positive feedback on your Service Advisor Edson. Please be sure to join us this weekend, Saturday November 10th for our Grand Opening celebration. Details on our website. Hope to see you there!

INFINITI of South Bay responded

Claudia, We appreciate your awesome review of Edson and your service experience at INFINITI of South Bay. Our Service Advisors are trained to go over what was completed on your vehicle and to make sure all of your questions are adequately answered. Good to hear that this helped make your experience great!

INFINITI of South Bay responded

Thank you for your 5 STAR review of your service visit at INFINITI of South Bay. We will certainly look into your suggestion for the TV room. And thank you for sharing that Edson was professional and kept you informed on the progress of your vehicle. Glad we were able to provide great service!

INFINITI of South Bay responded

We are pleased to learn that you and Edson have a positive relationship. And like a good Service Advisor should do, he gave you the favor of working you in for service on the same day as your request. He did inform you that if you did come in it was going to take two hours. We are sorry, but there are customers who schedule service well in advance. It is not fair to let others without appointments to move to the front of the line. However, we are compassionate and do understand that emergencies happen. When they do we'll work you in, and in doing so please be fair and understand that there may be a wait.

INFINITI of South Bay responded

Thank you for sharing your excellent experience with your service visit to INFINITI of South Bay and in calling out our entire service team for recognition. Sorry to learn of the misfortune, but pleased to know that the team was able to get you on the road again.

INFINITI of South Bay responded

So awesome of you to take the time to share your excellent service experience at INFINITI of South Bay and with your Service Advisor Edson. Our team works hard to ensure that our clients have an exceptional experience and it means so much to them when their efforts are recognized. Looking forward to providing the same great service at your next visit!