Edgar Rojo

Brand new dealership, outstanding performance with regards to technicians and service advisors, many thanks. I definitely will be back. regards to technicians and service advisors, many thanks. I definitely will be back. More

by john.fields Verified Customer Verified Customer

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We’ve bought dozens of Covert vehicles over the years, but our experience with Covert Cadillac Bee Cave was so disappointing that we sold our Cadillac and moved to a new dealership. The service department but our experience with Covert Cadillac Bee Cave was so disappointing that we sold our Cadillac and moved to a new dealership. The service department was very good but when the transmission needed to be replaced on a new vehicle, we were very dissatisfied with the way the situation was handled by management. Although GM authorized a replacement transmission we were uncomfortable with the need of such a major system in a new car and wanted to speak with the general manager about possible solutions to address our concerns. The Bee Cave management team was a huge disappointment. We were not allowed to speak with the general manager and we were shuffled from one department manager to another. Over the course of a week, we spoke with 3 different people who assured us they would get answers to our questions yet not one called us back in spite of each one promising to call the next day. It seemed they were just trying to wear us down until we gave up, so we did and took our business elsewhere. It’s very disappointing after such a long standing relationship with the Coverts. More

by SANDY46 Verified Customer Verified Customer

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Excellent all around experience The whole team, Adler, the salesperson; Edgar, the sales manager and Rafael, the finance manager were extremely professional. the salesperson; Edgar, the sales manager and Rafael, the finance manager were extremely professional. More

by CARLOS.J.KURI Verified Customer Verified Customer

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Didn’t feel I was given the priority a customer deserves. The buying process started on a Saturday, but it only proceeded further on Monday because I called to check up on the status. I was also promised and The buying process started on a Saturday, but it only proceeded further on Monday because I called to check up on the status. I was also promised and sign for a full tank of gas but that didn’t happen, I left with a half a tank. The overall experience was ok. More

by LARRY.MORENO85 Verified Customer Verified Customer

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These guys so a great job. They helped her out with a loaner car, and they guided her through the repairs process. They helped her out with a loaner car, and they guided her through the repairs process. More

by SCHUB Verified Customer Verified Customer

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Worst sales experience ever , worst sales man ,sales manager,and a worst general manager, will never come back , never tried to find a solution from 3 levels of sales. ,found a newer XT6 ,with less mi manager,and a worst general manager, will never come back , never tried to find a solution from 3 levels of sales. ,found a newer XT6 ,with less miles I paid an additional 7k. ,I paid cash. Still waiting for Mr Covert to call me. Still no call yet. More

by Hezilla Verified Customer Verified Customer

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Great experience start to finish. Alex Davis was the stand out on this deal. He deserves a raise and promotion. My husband and I have been in sales for 20 years and he is polished and Alex Davis was the stand out on this deal. He deserves a raise and promotion. My husband and I have been in sales for 20 years and he is polished and professional. More

by alannavinson Verified Customer Verified Customer

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Alarming Worst experience ever. The duplicity of covert Cadillac along with its unresponsive behavior corporate cannot get a hold of them.. Weakest customer service!how is this deal The duplicity of covert Cadillac along with its unresponsive behavior corporate cannot get a hold of them.. Weakest customer service!how is this dealer even in operation. After wasting almost 6 months of my life and weeks of contacting corporate they decided to honor the repurchase very clever they dragged their feet on my situation which led to the possibility of even reordering the Escalade I had waited 2-3 months to receive impossible to reorder since they can only take in 2025 and no longer 2024 orders had they approved my request since the first repair I would’ve been able to get it no problem. Covert Cadillac falls short being certified in anything rather cheat me from my hard earned money which by the way they are making me fight hard for. If Cadillac is even considerate district manager should reach out or even the owner More

by Santos Verified Customer Verified Customer

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Great service, not pushy, wanted to make sure my interests were taken care of. Honest interests were taken care of. Honest More

by steven.poitras Verified Customer Verified Customer

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Our salesman Aron was fantastic! He is one of the best sales people we have ever had! Is wife is great too! He made purchasing our vehicle very smooth and quick. The finance lady was He is one of the best sales people we have ever had! Is wife is great too! He made purchasing our vehicle very smooth and quick. The finance lady was also wonderful! We would definitely come back! Thank you! More

by MINDO0620 Verified Customer Verified Customer

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