Eddie Thornton

Thumbs up to Sales Rep! Time required to complete the financing and purchase was much too long. Time required to complete the financing and purchase was much too long. More

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This dealership excels at misrepresenting what they offer, providing false information to close deals, and engaging in questionable sales practices. Reflecting on my experience, it was marked by blatan offer, providing false information to close deals, and engaging in questionable sales practices. Reflecting on my experience, it was marked by blatant manipulation and deceit reminiscent of Harry Wormwood in Matilda. Sales insisted during negotiations that a second key was unavailable. Eddie then texted me from a ‘personal’ cell number, suggesting I contact someone he knew who could cut a second key at an additional cost. I declined this dubious offer and requested the dealership provide a second key as part of the sale. Eddie stated only one key would be included. The next day, I returned to the dealership because I was locked out of features without the second key. Another sales member said they had to cut a key and a manager informed the sales team on shift that the previous owner had, in fact, turned in two keys and a charger. They asked for my key to compare as they searched and then Magically, the dealership “found” the second key. Another sales member then returned with the second key but attempted to withhold both keys until they “verified” that they were for my EV—a humiliating process involving escorting me to my own car, despite it being the only model of its kind on the lot. This behavior raised serious concerns about a coordinated scheme among the dealership staff to deceive buyers about key availability to extract additional money outside of the dealer. Additionally, when inspecting the vehicle, I specifically inquired if it came with a charge and Sales showed me a charger laying in the trunk of the EV just before we went out for a test drive to the. discover at home it was incompatible. Reported to dealer and later, receive a text message from Eddies ‘work’ cell number saying the charger was provided by the previous owner. When confronted , asked for a copy of all paperwork, arbitration supplement information, and requested remedy put in writing. Was given partial paperwork again. Then GM declined the claim on grounds that he was not present and sales members were out of office and could not verify if a charger was present, implying their pre-delivery inspection and sales members were not responsible for inaccuracy. GM then proceeded to put in writing that they would do their due diligence to contact the previous owner for correct charger. Next day received call saying they spoke with buyer, followed by another call that owner was away on a business trip with no return timeline. Proceeded to suggest I pay for half the cost. I declined and after exhausting negotiations, requesting and cited the Magnuson-Moss Warranty Act to argue that these discrepancies should not burden the buyer. Only then did they agree to provide the correct OEM charger—though the general manager insisted a 50/50 cost split. Infuriatingly, Eddie also took it upon himself to box my personal belongs from my trade without prior permission while I was in the finance office. To add insult to injury, I provided proof of other trade-offers $4000 above Jim Ellis Kia offer, which they refused to match nor returned my paperwork. When asked, Sales misrepresented information regarding used EV tax credit, claiming it was only $1,500, when in fact, it should have been $4,000. During the signing process, I was instructed to sign a document transferring the tax credit to the dealership, yet there is no record of this credit applied in my sales paperwork. In effect, they gave me $4,000 less on my trade-in, captured an additional paperwork for $4,000 in tax credit—all without transparently reflecting this in my deal and later learned they listed my traded-in vehicle for $8,000 more than what they gave me. I strongly advise anyone considering used cars to look elsewhere. Their conduct, marked by deceptive and unethical practices, falls far short of excellence and ultimately damages the Jim Ellis reputation, leaving buyers with unnecessary stress and frustration. More

by nishymitch1989 Verified Customer Verified Customer

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Eddie went out of his way to make sure I understood every part of the transaction. He was patient and courteous as we signed all paperwork on three separate vehicles. part of the transaction. He was patient and courteous as we signed all paperwork on three separate vehicles. More

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Great experience with Eddie! He was helpful and friendly and made our car-buying experience a wonderful one! He was helpful and friendly and made our car-buying experience a wonderful one! More

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Eddie was great and quite helpful in the entire car purchasing process. Would recommend him to anyone. purchasing process. Would recommend him to anyone. More

by Nanrochol Verified Customer Verified Customer

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The staff at Jim Ellis Kia was great. They were very welcoming and accommodating and made sure we were taken care of. They were very welcoming and accommodating and made sure we were taken care of. More

by DB Verified Customer Verified Customer

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Sales personnel Eddie and Zack were professional, knowlegeable, and very helpful in buying process. Bryson in finance also was very good support going through the buying process. Vehicle has been g knowlegeable, and very helpful in buying process. Bryson in finance also was very good support going through the buying process. Vehicle has been great for the weeks I've owned it. Thank you Jim Ellis Kia! More

by GINA0516 Verified Customer Verified Customer

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Eddie was wonderful to work with! No pressure and followed they! The service department was great as well! No pressure and followed they! The service department was great as well! More

by DIANEWEINBERG0708 Verified Customer Verified Customer

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This dealership has great customer service. I was assisted immediately and had an overall great experience. Eddie is great to work with and was very helpful with his knowledge as well. I was assisted immediately and had an overall great experience. Eddie is great to work with and was very helpful with his knowledge as well. More

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Eddie was knowledgeable, helpful & friendly. We really appreciated his time and efforts in helping us make the right choice for our family. We really appreciated his time and efforts in helping us make the right choice for our family. More

by LEXIBMINICK Verified Customer Verified Customer

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