Eddie Loera

Out of all of the Toyota dealerships we were in contact with, Naperville was the worst. We were looking for a Highlander Hybrid and they are slim pickins these days so once we got notification that they go with, Naperville was the worst. We were looking for a Highlander Hybrid and they are slim pickins these days so once we got notification that they got one in, we jumped on it. We started our process with them at the time of purchase so you'd think they would have given us better service but unfortunately that wasn't the case. The sales guy we worked with was fine, remained indifferent at best throughout the purchase process. Even though my husband and I were purchasing the car together, the conversation was directed entirely to him, even down to "your wife will sign here". It wasn't a surprise, however, being in a heavily male dominated dealership and overhearing a conversation on my way back from the bathroom between a salesman and what appeared to be a client about a woman's appearance (he even braggingly showed a picture on his phone.) What decade is this?! There was no communication about what the steps were and were often left to sit in confusion. Out of the blue a guy came by to give us a "diamond coating" sales pitch and he was evidently irritated that we weren't interested. More irritation came from the associate in finances when we wanted to wire our deposit. Overall, terrible customer service in this place, no one has patience or anything positive to bring to your huge purchase. More

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Great people to work with, but a little disappointed that I cannot get a car wash whenever I want. This is a common perk at other dealerships. I cannot get a car wash whenever I want. This is a common perk at other dealerships. More

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First time I’ve been there! I’m 68 years old and live 200 miles away. They treated me like family! Great experience!! I’m 68 years old and live 200 miles away. They treated me like family! Great experience!! More

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Toyota always has nice workers and a clean building . Up beat pace and a Very welcoming dealership. Up beat pace and a Very welcoming dealership. More

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Jorge is an absolute delight. He worked above and beyond to help me out with a tough situation. Could not be more grateful for him and Eddie! He worked above and beyond to help me out with a tough situation. Could not be more grateful for him and Eddie! More

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Ron Steele was great. He made the experience better than I thought it was going to be. He made the experience better than I thought it was going to be. More

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Great First-Time Car Buying Experience – Thanks to Jorge Munoz & Eddie Loera! My overall experience at Toyota of Naperville was good, though there were a few minor confusions along the way. However, Jorg Munoz & Eddie Loera! My overall experience at Toyota of Naperville was good, though there were a few minor confusions along the way. However, Jorge immediately stepped in and helped us navigate those situations effortlessly. His communication was clear, on point, and truly made our first-time car-buying process as smooth as possible. We appreciate the excellent service and will definitely recommend your dealership—and especially Jorge Munoz —to all our friends and family. Thank you for making this a positive and stress-free experience! Special shout-out to Eddie Loera for tremendous assistance and guidance throughout the process; he will always make his magic numbers work. More

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Best expirience at Toyota of Naperville, second time we’ve bought a car with Chris and we appreciate all his help in getting our Sienna, this time around, for our growing family! Apreciamos muchisimo ta we’ve bought a car with Chris and we appreciate all his help in getting our Sienna, this time around, for our growing family! Apreciamos muchisimo tambien la facilidad del poder hablar en español y hacernos sentir agusto de ambos Chris y Eddie!! More

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Probably the best car buying experience I have ever had. From Jake (Sales Rep) to Tim (Sales Manager), Mike (Accessories) and Eddie (Finance) - all were professional, knowledgeable and in no way pushy. Ju From Jake (Sales Rep) to Tim (Sales Manager), Mike (Accessories) and Eddie (Finance) - all were professional, knowledgeable and in no way pushy. Just "good guys" I enjoyed doing business with. Jake & Tim worked with me to get to a point I felt was fair for both sides. More

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Awesome experience! Everyone was knowledgeable and professional. This was my third time purchasing from them and I have never been disappointed. Tom was great! Everyone was knowledgeable and professional. This was my third time purchasing from them and I have never been disappointed. Tom was great! More

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