Eddie Garcia

Eddie in the service department has taken great care of my car for many years. my car for many years. More

by DIANA5403 Verified Customer Verified Customer

Report | Print

I have bought several automobiles from AutoHaus On Eden and I am very satisfied with dealing with them. I would recommend them to anyone interested in buying a Mercedes Benz. and I am very satisfied with dealing with them. I would recommend them to anyone interested in buying a Mercedes Benz. More

by EMSIEGEL13 Verified Customer Verified Customer

Report | Print

The people and service have been consistently excellent and expensive (consistent with my expectations); however, the car wash facility is horribly under-engineered, closes every time the temperature is be and expensive (consistent with my expectations); however, the car wash facility is horribly under-engineered, closes every time the temperature is below 45 degrees (or for no reason whatsoever) and routinely takes from 30-45 minutes (way too long for a quick exterior only wash). I have called to check if it was open before driving there - only to find that it is closed when I arrived 10-15 minutes later, leaving me angry and frustrated. I have waited for over an hour on multiple occasions for no good reason. By contrast, BMW just a few blocks away turns around cars in about 15 minutes no matter how long the line may be. A good friend that has also owned 3 Mercedes told me that I would HATE the car wash service before I bought my first care there; he was absolutely correct. More

by THANDLER Verified Customer Verified Customer

Report | Print

Each of the individuals who I am familiar with and have worked with, are the reasons I am taking this survey. Each one in their capacity, has proven to be the reason why I am taking this survey. Not only a worked with, are the reasons I am taking this survey. Each one in their capacity, has proven to be the reason why I am taking this survey. Not only are they personable, knowledgeable and always easy to deal with, they always go out of their way to resolve any issues.+ That is why I will be very disappointed if I have to make the decision to go elsewhere. The Mercedes labor and repair prices, have become beyond the realm of normal. The amount of money I have spent on service, both regular and extraordinary, is ridiculous and outrageous. I have reached the limit, and beyond. However, your dealership is lucky to have the staff in the service department that you do employ, and I am quite confident that they are a major reason for customers returning. I actually referred a customer last year who did come in and I told them whom to ask for in the service department, and they did leave that day with a new Mercedes off the floor. More

by LF9226 Verified Customer Verified Customer

Report | Print

Eddie Garcia and the Service Department team did a great job of communicating what needed to be done and when to expect it to be done by. job of communicating what needed to be done and when to expect it to be done by. More

by 1stPorsche Verified Customer Verified Customer

Report | Print

Thanks again for the quick and easy resolution of the issue. Also appreciate the customer experience. issue. Also appreciate the customer experience. More

by HV Verified Customer Verified Customer

Report | Print

The service department always accommodates my seeds especially with the loaners! I also like that they clean my car when I pick it up! especially with the loaners! I also like that they clean my car when I pick it up! More

by MANIGHAF Verified Customer Verified Customer

Report | Print

As always, Autohaus does an excellent job. They're always available to discuss the problem, and go out of their way to make sure they're doing the right thing. We've been coming here for man They're always available to discuss the problem, and go out of their way to make sure they're doing the right thing. We've been coming here for many years and are never disappointed. More

by MICHAEL@SEEDMAN.ORG Verified Customer Verified Customer

Report | Print

I just bought the car and did not need all the works and definitely did not need new wiper blades and they did not put any fluid in the window washer tank! Believe me when I say personnel friendly But I f definitely did not need new wiper blades and they did not put any fluid in the window washer tank! Believe me when I say personnel friendly But I felt ripped off and shared it with all of my Mercedes owning friends. I am planning on dumping this car and getting a Genesis More

by Mary Anselmo Verified Customer Verified Customer

Report | Print

Service is always top rate. As expected since 2002. Only the services bought at purchase only cover 1 Service A and 1 Service B Learn to accept very high service fees Ev As expected since 2002. Only the services bought at purchase only cover 1 Service A and 1 Service B Learn to accept very high service fees Even charged for wipers where they have given complimentary in the past Other luxury models like my other car Lexus services are not as extreme More

by MARKP90348 Verified Customer Verified Customer

Report | Print