Eddie Alvarez

My biggest concern was the fact that I didn't receive the forms I signed (with auto sign) on the tablet/screen in the finance office on 2/25/25. Jeff Calero said the Wi-Fi was down and he was only able to p forms I signed (with auto sign) on the tablet/screen in the finance office on 2/25/25. Jeff Calero said the Wi-Fi was down and he was only able to print out the screen shot of receiving my cashier's check. The Dealership needs to improve on their Wi-Fi ability... so maybe Jeff Calero should have a higher rating if your Wi-Fi was working correctly considering the need in your business. He was able to get them to me on 3/3/25 when I saw him again at noontime. I also didn't like having to sign a form for financing if some reason the cashier's check hadn't gone through. I didn't haggle with the overall price of the Rav4 with Ricardo because others in my life (as well as the Toyota Smart Path online) made it seem to me that the Internet sales (price) usually gives a fair deal to eliminate the haggling with the customer. I wish I could have bought it for less since I was trading in my Corolla that has had many repairs at your dealership since I bought it there in 2014. The repairs, parts replacements, should have justified me getting more money in the trade-in value. I had other things going on in my life that day that caused me to get the deal finalized without any other bartering. If I had to do it over again, I would have walked away without buying that day. I have only me to blame for not getting a better deal. More

by andymahnke Verified Customer Verified Customer

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Good communication no problems with service. Nice waiting lounge for customer to hang out while waiting. Internet Sales was good came to a deal online. Only complaint i have is no follow up Nice waiting lounge for customer to hang out while waiting. Internet Sales was good came to a deal online. Only complaint i have is no follow up after the car was sold. I would recommend in the future a good follow up with customers to see how they are enjoying the vehicle sold or if there is any questions about the vehicle that can be addressed. More

by Ben500 Verified Customer Verified Customer

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Professional and excellent. Knows what they are doing with good approach with the customer and good service Knows what they are doing with good approach with the customer and good service More

by faddissr.johnn Verified Customer Verified Customer

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Eddie Alvarez and the entire internet department provided my family and i with exceptional service my family and i with exceptional service More

by machain.gaby Verified Customer Verified Customer

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Great experience. Professional staff. Timely process.Enjoyed working with the personnel involved in the transaction. Professional staff. Timely process.Enjoyed working with the personnel involved in the transaction. More

by Michelle Verified Customer Verified Customer

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Overall satisfaction trustful kindness done promptly I been a happy customer for More than 20 years been a happy customer for More than 20 years More

by TITA0157 Verified Customer Verified Customer

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The general manager of this store provide wonderful customer service. He team is also very nice and easy to deal with. They are very professional. customer service. He team is also very nice and easy to deal with. They are very professional. More

by HCHOI3 Verified Customer Verified Customer

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Overall Exceptional customer service. It was very easy to purchase my vehicle online, order it, and the communication was very good with the Toyota team. Keeping me informed of the stat It was very easy to purchase my vehicle online, order it, and the communication was very good with the Toyota team. Keeping me informed of the status of my vehicle and when it was going to arrive. Love it!!! More

by Tony Gtz Verified Customer Verified Customer

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Great service don’t k know Jose Borgos, Eddy and Felipe assisted me with my purchase thank you assisted me with my purchase thank you More

by c_acosta16 Verified Customer Verified Customer

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I got a great deal on my Rav4 prime and it was a straightforward process once I chose my vehicle. straightforward process once I chose my vehicle. More

by eileen Verified Customer Verified Customer

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