Ed Rubenfeld | Page 36

I had the pleasure of servicing my 2018 RX 350 yesterday. I had the pleasure of meeting and speaking to Ed Rubenfeld. service manager. I had an issue which he resolved quickly to my satisfaction. He is the B I had the pleasure of meeting and speaking to Ed Rubenfeld. service manager. I had an issue which he resolved quickly to my satisfaction. He is the BEST service manager that Lexus has. Thanks again for your help, Howard Jacobowitz More

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Always excellent service and attention when I come in for service. Benny is a pleasure to work with. service. Benny is a pleasure to work with. More

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Worse experience I’ve ever had with Lexus. I walked into the dealer. They took 6 hours to test my car. I left and six hours later I got the same issue again. I have to wait 2 months for a part I walked into the dealer. They took 6 hours to test my car. I left and six hours later I got the same issue again. I have to wait 2 months for a part to be replaced and in the meantime I have a constant signal popping on my car stating: system malfunction. I feel unsafe driving the vehicle. More

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Friendly staff. Excellent and efficient service. Benny is the best. Always a great experience at Lexus of North Miami. the best. Always a great experience at Lexus of North Miami. More

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Friendly staff and excellent service! Always a great experience at Lexus of North Miami. Special thanks to Benny Zavala, Ed Rubenfeld, and the Parts Department. experience at Lexus of North Miami. Special thanks to Benny Zavala, Ed Rubenfeld, and the Parts Department. More

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Honestly I’m very disappointed by the whole Lexus service. It has a month of xxxx with my car. Ans been kept in the dark. I don’t even know what they repairing. There’s no communication I had a mee service. It has a month of xxxx with my car. Ans been kept in the dark. I don’t even know what they repairing. There’s no communication I had a meeting with Mr Rubenfeld ans he didn’t even show up. More

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I have been having a horrible experience with the service department of this dealership. My car wouldn't start and they told me it was oil contamination. It cost me my insurance deductible for them to fix it department of this dealership. My car wouldn't start and they told me it was oil contamination. It cost me my insurance deductible for them to fix it. Only 1 week later I go to a different gas station and same exact thing, my car wouldn't start and they tell me it's gas contamination AGAIN!!! what are the odds of that!??? Since then, I have been waiting to hear back for 5 days...radio silence. The manager gave me an appointment and I was waiting for an hour and he never showed up!!! what kind of service is that!? IT IS TOTALLY DISRESPECTFUL. At this point, I am too afraid to have them fix my car, I have no idea what's going on, and they keep me totally in the dark. More

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regular service it was an easy experience working with Ed! He took care of all my issues in a speedy time! Very happy with this service!I will come back again! it was an easy experience working with Ed! He took care of all my issues in a speedy time! Very happy with this service!I will come back again! More

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Full detailed car cleaning It is unacceptable service at all. They charged me $171 for the full detailed car cleaning. I said this car is going to go for sale and I need to s It is unacceptable service at all. They charged me $171 for the full detailed car cleaning. I said this car is going to go for sale and I need to shampoo the carpet and make this car super clean inside and out. When I got my car... They didn't wash carpet at all, there is still sand and dry leaves in the corners, dashboard is oily, everything is sticky . Horrible. 3 people were checking me in when I brought the car for the service and I got this terrible cleaning. I am in shock. The manager's name is Ed, and I am going to fight for returning my money back More

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Dependable and honest! How rare in today’s world that you find people that are upfront and honest! Extremely professional! Been to other dealerships in this area but Lexus o How rare in today’s world that you find people that are upfront and honest! Extremely professional! Been to other dealerships in this area but Lexus of North Miami is the only dealership I’ll go to for service. Thanks, Ed Rubinfeld! More

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