Ed Rubenfeld | Page 35

Stupefyingly horrid service dept The service dept. experience is horrid since they mainly work off of commission and, thus, relentlessly try to sell unnecessary services. For example The service dept. experience is horrid since they mainly work off of commission and, thus, relentlessly try to sell unnecessary services. For example, without actually inspecting each item, they tell you to replace your windshield wipers, a/c air filter, & engine air filter even when they have all been replaced only a few months ago. The technical/mechanical knowledge of all the service advisors is just about zero since they are essentially salespeople. In the unfortunate event you must utilize the service dept, stay away from Harvey Gonzalez and Bobby Rahmani in particular. And if you think the service manager, Ed Rubenfeld, will help you with any disputes with your service advisor, think again, as all he thinks about is getting higher commissions as well. Any shady behavior is encouraged by upper management since the dealership is expensive to operate (those "free" amenities need to be paid for somehow) and relies on profits from Toyota of Hollywood to stay afloat. Lexus corporate (Lexus Customer Assistance Center 1-800-255-3987) is inundated with customer complaints from this dealership, so make sure to open a case when you are mistreated. Hopefully, Lexus corporate will someday get the picture concerning the irreparable damage this dealership is inflicting on the Lexus brand. Back when this business was known as Countyline Lexus at its old location (Hollywood, FL), it was an amazing dealership with a service dept. that treated its customers with respect. Now, do yourself a huge favor and drive up to JM Lexus. I drive about 30 miles each way to JM Lexus to get my vehicle serviced, even though I live about 3 mins away from Lexus of North Miami. A few of the honest service advisors at JM I recommend are Bob Boumel and Chris Margolis. This review is based on a decades' worth of owning/servicing several Lexus models at several Florida dealerships. More

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Unprofessional - just good selling Warning Do not buy from them , they know only to sell , no sevice after , no car loans , neglect in customers once they will know you'll Leave them ! Warning Do not buy from them , they know only to sell , no sevice after , no car loans , neglect in customers once they will know you'll Leave them ! I am not recommend to buy anything from them they worsh then Walmart customer service ! More

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Bad service Very bad experience Ed rubenfeld is very rude and yoni Edery allowes it I've had a Lexus 8 years this is my third one never again Stay away and barb Very bad experience Ed rubenfeld is very rude and yoni Edery allowes it I've had a Lexus 8 years this is my third one never again Stay away and barb from finance very unprofessional also sticks her nose in Very revengeful people More

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Takes care of customers Lexus of north Miami as well as its staff, all fulfilled all my needs and more , Justin Adderly is awesome perfect in sales, Zoe green and Ed in servi Lexus of north Miami as well as its staff, all fulfilled all my needs and more , Justin Adderly is awesome perfect in sales, Zoe green and Ed in service awesome and treat customers very professionally, and management Yoni A. provided a excellent service. I will return to purchase new vechile's in future as well send clients. More

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Horrible Service Center! Lexus of North Miami is the worst car dealership experience i have ever had. Everything started off great in Sales.. and then when I went to service Lexus of North Miami is the worst car dealership experience i have ever had. Everything started off great in Sales.. and then when I went to service my 2015 RX 350 the nightmare starts. It went in after only three weeks for a small squeaking noise when the steering wheel moved up and down. (07/11/14) They told me that they HAD to replace the ENTIRE STEERING SYSTEM in the car, and was going to be a big job. I was shocked and told them that I researched online, that it might only be a simple matter of adding some lube to the worm gear that moves the wheel up and down when you exit the car. They refused to do that, and I EVEN OFFERED TO PAY for this service and they still would not do it! So, I took my car to another Lexus Dealer (Kendall) and they had this issue fixed in just 15min, and yes, all they needed to do is add the lube to the gear, and magically it was fixed. Clearly they wanted to bill Lexus Corp. for massive work that was not needed, at the expense of not having MY car, and all the un-nessary part replacement, which on a brand new car is ridiculous. I called the service manager Ed Rubenfeld back to let him know how upsetting this was, and how ridiculous it was that I had to drive to Kendal, when I live less then 2mi away from this dealership. He said he was sorry, and that to give them another chance to do work.. Okay, on 01/09/15 I dropped the car off again for an oil service, and for them to detail the car / wax, etc. I had a loaner for two days, and picked it up only to find a DENT in my passenger side door, with white paint on top (I have a black car). THEY DENIED the dent, and said it was already there. (it was not there, the car was spotless). It was so obvious too that this dent was fresh, and just happened. So, much so that I went right over to the collision center there at the dealer and they were able to wipe off the white paint marks around the dent. as it was so new. Now, I am having to fight with them over this. They claim that they marked the condition report to show the dent, but when they gave me the form the date was the day of pickup and not when it was dropped off. They are / were trying to cover up the dent, and took no responsibility. Next.. I get home and read over the service paperwork that was printed.. and notice they patched a nail from one of my tires?? Um, there was no issues with ANY of the tires when I came in. The paperwork stated that the tire light was on, and that they put a patch on the front tire. There was NEVER any tire light on, and this was NEVER on the service order to start with. No one called me to tell me, nothing. IF there was a nail in the tire, then this happened there at the dealership! Trust me, if there was a tire light on don't you think I would have said something when I dropped the car off?? I called and spoke with the Service Advisor "Harvey" today and he was very clear that the tire light was "on" when the tech took the car into the shop. Yeah, I bet it was :roll my eyes: This dealership is not a good place to bring your car. They are too busy, and not careful at all in the least bit. They are trained to take advantage, and offer no support whatsoever. Take your car anywhere else for service, and be VERY careful when you drop it off for service on what the condition is! More

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Great experienc I have several friends who have switched from other brands to lexus and because of their experience, I too have made the switch. Every minute of the p I have several friends who have switched from other brands to lexus and because of their experience, I too have made the switch. Every minute of the process was smooth and informative. Justin, alex and Chris made my experience second to none. Lexus of north Miami has definitely made a customer for life! More

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considerate, understanding, competent My wife and I brought our car into Lexus of North Miami immediately after we had an unusual driving experience which had concerned us. We did not hav My wife and I brought our car into Lexus of North Miami immediately after we had an unusual driving experience which had concerned us. We did not have an appointment and it was on a Saturday afternoon. We talked to Ed, and, after explaining it to him, he immediately took the car and gave a complete examination. He told us that he did not find any reasons for our concern and took time to explain the possible reasons for our unusual experience. His mannerism, explanation and command of what he was talking about made us feel comfortable and safe. During this examination of the car we also pointed out our concern about the deterioration of the drivers seat leather. Ed viewed it, agreed with us and had it replaced, thanks ED for great service and making us feel that we are in good hands Need to rate Him personally a AAA. More

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I am in my second Lexus....this one a 2012 GX460....after having driven a 2003 Lexus LX470 for nearly 10 years and a tad under 100,000 miles. After driving a few other manufacturers vehicles, I decided to p having driven a 2003 Lexus LX470 for nearly 10 years and a tad under 100,000 miles. After driving a few other manufacturers vehicles, I decided to purchase my second Lexus....not only because of the integrity of the vehicle, but especially because of the amazing, professional service I have always received at Lexus of North Miami. From my first service advisor, Sean, to Chris, and now to Nabila, my vehicles have always received the highest level of service and I have always been welcomed with a smile and treated as a valued customer. Thank you Lexus of North Miami for a job well done. More

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