Ed Rubenfeld | Page 13

Review: I left Lexus of North Miami feeling deeply disrespected, financially burdened, and—frankly—taken advantage of as a woman. My experience began on May 21, when I brought my vehicle in due to disrespected, financially burdened, and—frankly—taken advantage of as a woman. My experience began on May 21, when I brought my vehicle in due to a warning light. What followed was a string of inconsistent, implausible explanations and a total lack of professionalism from the service team. First, I was told that my car had been tampered with or broken into, with no concrete evidence to support the claim. Then the story shifted—I was told the damage may have come from driving through a puddle, another absurd theory that was never substantiated. Despite my repeated efforts to get clarity, my car sat at the dealership for over two months, during which I was left without a vehicle and with no consistent updates. Then came the most shocking part: I was told my engine was I needed to be replace my engine—a job quoted at $10,000. I filed a claim with my major insurance company, who denied it not once but twice, relying in part on the dealership’s vague and unsupported diagnosis. I was devastated—emotionally and financially. The service staff showed little to no empathy, offered no real explanations, and treated me with condescension and indifference throughout the ordeal. As a paying customer—and as a woman—it felt like I was being dismissed, manipulated, and taken advantage of at every turn. Then, nearly two months later, The car was miraculously "fixed" with just a can of oil. After being told I needed a new engine, I was suddenly expected to accept that the issue was resolved by simply topping off fluids—with no apology, no acknowledgment of the stress and financial strain caused, and no accountability for the completely inaccurate diagnosis. Lexus as a brand is supposed to represent quality and trust. Sadly, this dealership failed to uphold either. I hope this review serves as a warning to others and a call for Lexus of North Miami to reevaluate its standards—both in how it treats its customers and how it trains its staff. More

by mindirothkopf Verified Customer Verified Customer

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Lexus of north miami took care of the problem and responded diligently to all challenges that presented responded diligently to all challenges that presented More

by jessenfeld Verified Customer Verified Customer

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My experience at Lexus was fantastic, from the receptionist answering the phone to my new service manager. I truly appreciate Lexus of North Miami. receptionist answering the phone to my new service manager. I truly appreciate Lexus of North Miami. More

by jjackson34 Verified Customer Verified Customer

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The service at Lexus of North Miami is 1st class. Luis Garcia, my service advisor always exceeds my expectations! Luis Garcia, my service advisor always exceeds my expectations! More

by michael.goldberg Verified Customer Verified Customer

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First class service all repairs were completed to satisfaction. My service advisor was Kayla T. She was awesome! satisfaction. My service advisor was Kayla T. She was awesome! More

by Josephkozak Verified Customer Verified Customer

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Everything ended up OK except: No Car Wash and waiting too long! The car loaner was OK, but the improvements to the loaner were too much! The shifter was annoying and the electric door opening as well too long! The car loaner was OK, but the improvements to the loaner were too much! The shifter was annoying and the electric door opening as well More

by wechslerl Verified Customer Verified Customer

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This place is awesome! Everyone is super nice and they make sure you’re taking care of. Not only that but they have a beautiful spa and gym. What more do we want while wait Everyone is super nice and they make sure you’re taking care of. Not only that but they have a beautiful spa and gym. What more do we want while waiting for our car. Thank you! More

by mbaez0 Verified Customer Verified Customer

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$1800+ TO REPLACE A HEADLIGHT IS INSANE. THIS HEADLIGHT WAS ONLY 2 YEARS OLD. WHEN I LEFT 6 MESSAGES FOR SERVICE MANAGE HE DIDN'T RETURN CALLS. THIS MAKE ME WONDER SHOULD I EVER BUY ANOTHE L THIS HEADLIGHT WAS ONLY 2 YEARS OLD. WHEN I LEFT 6 MESSAGES FOR SERVICE MANAGE HE DIDN'T RETURN CALLS. THIS MAKE ME WONDER SHOULD I EVER BUY ANOTHE LEXUS FROM THIS DEALERSHIP. More

by LORENZOD3046 Verified Customer Verified Customer

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Terrific service. Was in and out in less than two hours! Oil change and new battery installed. Was in and out in less than two hours! Oil change and new battery installed. More

by PNOVAK519 Verified Customer Verified Customer

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I felt they were trying to "sell me something" all the time I spent there. time I spent there. More

by alvaro5 Verified Customer Verified Customer

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