Ed Rubenfeld | Page 13

Terrible first experience here! I had a scheduled maintenance appointment at this location. I had never had my car serviced here before, and upon arrival, a young gentleman at the v I had a scheduled maintenance appointment at this location. I had never had my car serviced here before, and upon arrival, a young gentleman at the valet desk checked me in and advised me to go inside. I ended up waiting over three hours with my 1 year old son. After my second attempt to follow up with the valet to see why my car was taking so long, I found out that I had never been seen by a service advisor, so my car was never worked on. I have never been so upset in my life. I actually began to cry out of pure frustration. Can you imagine coming in for a routine maintenance appointment, sitting for 3 hours and 45 minutes, only to be told that you were waiting for absolutely nothing? More

by ecasseus8286 Verified Customer Verified Customer

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Awful experience. Everything that could go wrong did go wrong. We leased a lemon from this dealership. I don’t think any kind of inspection was done prior to giving me Everything that could go wrong did go wrong. We leased a lemon from this dealership. I don’t think any kind of inspection was done prior to giving me the car to drive home. I had to come back the very next day due to a coolant leak and I haven’t seen the car since. The especially bad part of our experience is the service center and the complete lack of communication. During the 40 days and counting that the car has been on their property we have received two calls about it. I of course called texted and left voicemails daily and was promised someone would get back to me and I simply did not happen More

by jaclynmontessalazar Verified Customer Verified Customer

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Took my car have them checke my right rear tire. They said everything was fine. Then I left and my tire went completely flat. They said everything was fine. Then I left and my tire went completely flat. More

by SCHWEGGY1 Verified Customer Verified Customer

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Always a pleasure to have our car serviced at Lexus of North Miami. They always have a loaner car ready for us. North Miami. They always have a loaner car ready for us. More

by mkderm Verified Customer Verified Customer

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The service was fast & excellent! People are very friendly. I would buy my new car from here again. People are very friendly. I would buy my new car from here again. More

by gyanjain Verified Customer Verified Customer

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Management was very receptive in working with me on the pricing to lease a new car. They gave me an amazing deal that I could not refuse to take. I particularly want to single out Harry Faitelson, my sale pricing to lease a new car. They gave me an amazing deal that I could not refuse to take. I particularly want to single out Harry Faitelson, my salesman, and Gus, for making this happen. More

by galinw Verified Customer Verified Customer

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Advisor was prepared, on time and efficient. Would highly recommend. Excellent customer service. That’s all! Would highly recommend. Excellent customer service. That’s all! More

by NIKKIBEACH2000 Verified Customer Verified Customer

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Bobby (babak) has a terrible attitude. I asked him a question he refused to answer and sent me to the tech people when they we're gone already for the day and when I told him that he tol I asked him a question he refused to answer and sent me to the tech people when they we're gone already for the day and when I told him that he told me to come back and ask him the question then another day instead of taking a minute that that's only took him to answer me the question, horrible attitude, dismissive arrogant and not nice! I wouldn't take my car to him ever again! More

by stephanieripstein Verified Customer Verified Customer

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I had just bought this 2019 rx 350 from a Lexus dealer in Canada. Drive it to Florida and the brakes started to make a clicking sound (not grinding) when the brakes were applied. One single simple click! I c Canada. Drive it to Florida and the brakes started to make a clicking sound (not grinding) when the brakes were applied. One single simple click! I called my friend at home (who has been a Lexi’s technician for many years) and he said it was probably a clip or something holding the brakes shoe. Your technician said I needed new rotars and pads! When I bought the car I asked specifically about the brakes and they said they had half a life left. I had you go ahead with the repairs simply to be assured for safety reasons, but I really feel like I was upsold. Your rep recommended changing my wipers for $120 (seriously). Obviously I did not go ahead. I have had my oil changed here twice and very comfortable and happy with your service but the brakes were too much! More

by Mconti Verified Customer Verified Customer

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Every time I come in for service at Lexus North Miami I’m impressed by their superior customer service. Never disappoints. Always on time. Keep it up. impressed by their superior customer service. Never disappoints. Always on time. Keep it up. More

by juanmvergara Verified Customer Verified Customer

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