Ed Rubenfeld
Ed Rubenfeld at Lexus of North Miami
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Ed Rubenfeld

Service Manager

Lexus of North Miami

14100 Biscayne Blvd
North Miami, FL 33181

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4.6
105 Reviews

Employee Video

4.6

105 Reviews

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105 Reviews of Ed Rubenfeld

December 31, 2024

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Employee Rating

Everything went fast and smoothly I was very happy with the service I will recommend to everyone More

by jrachel0
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Rahmani, Igor Katayev

Jan 02, 2025

Lexus of North Miami responded

Rachel, thanks so much for the 5-star review of Lexus of North Miami!

December 29, 2024

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Employee Rating

Awesome experience and staff were very professional and make sure their clients are happy when they leave the dealership, More

by vghand
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 31, 2024

Lexus of North Miami responded

Thank you for sharing your positive experience with us at Lexus of North Miami! We're delighted to know our team provided professional service and ensured a happy visit. Safe travels in your new vehicle!

December 29, 2024

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Employee Rating

Five start service Great customer service Fast IN and OUT Great employee Good job on the car More

by JBARBIERI83
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Dec 31, 2024

Lexus of North Miami responded

The team at Lexus of North Miami loves seeing great reviews! Thank you!

December 27, 2024

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I had an extremely disappointing experience with their customer service. The staff was unhelpful and seemed uninterested in addressing my needs. Despite spending an hour trying to drop off my car, I ultim More

by elevy19
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Semon

Dec 30, 2024

Lexus of North Miami responded

We're sorry to hear about your experience. Your feedback is important, and we will address these concerns with our team to improve our service. Thank you for bringing this to our attention, and we hope you'll give us another chance in the future. Ed Rubenfeld - Service Manager - 305-372-3747

December 26, 2024

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The service is good, but waiting three (3) hours for an oil change is ridiculous. More

by CB7408
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Rahmani

Dec 26, 2024

Lexus of North Miami responded

Thank you for leaving Lexus of North Miami a four-star review. We appreciate your patience and will work to improve our efficiency moving forward.

December 23, 2024

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Employee Rating

Great customer service and sevice advisor! The tire price was very competitive and service was done as it was promissed! More

by atabassi
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Rahmani , Eric Garcia 5 stars

Dec 23, 2024

Lexus of North Miami responded

We're delighted to hear that you had a positive experience with our service advisor at Lexus of North Miami! It's great to know the tire pricing and service met your expectations. Thank you for choosing us!

December 21, 2024

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Employee Rating

Service was handled professionally and the service rep was professional as well. Work time was reasonable More

by levylarry9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Rahmani

Dec 23, 2024

Lexus of North Miami responded

We're delighted to hear that you had a professional experience with our team at Lexus of North Miami. Thank you for sharing your feedback, and we look forward to serving you again!

December 19, 2024

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Employee Rating

Great service,very helpful. They did the service and returned car on time. Very happy More

by JanetK
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Bobby Rahmani

Dec 19, 2024

Lexus of North Miami responded

We are grateful for your positive feedback about Lexus of North Miami. Thanks so much, Janet!

December 18, 2024

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Employee Rating

después de dejarme esperando por el servicio del carro por 3 horas 30 minutos, no me hicieron el servicio completo y no me prestaron un carro, porque según el Supervisor Ed y Erick García no tenía cita y More

by martharoro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Erik Garcia

Dec 18, 2024

Lexus of North Miami responded

Martha, lamento mucho escuchar sobre su experiencia reciente y el tiempo de espera prolongado. Esto no refleja nuestro estándar habitual de servicio al cliente, especialmente para alguien que ha sido una clienta fiel durante tanto tiempo. Me gustaría abordar este problema personalmente y asegurarme de que se resuelva adecuadamente. Por favor, contácteme cuando tenga la oportunidad. Gracias, Ed Rubenfeld - Service Manager - 305-372-3747

December 17, 2024

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Employee Rating

Love them. They do really good work. They are very friendly. Very helpful. Good people More

by jfeltman52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 17, 2024

Lexus of North Miami responded

Reviews like this one make our day! Thanks from the Lexus of North Miami team.

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