Ed Rubenfeld | Page 2

Female greeter was not at all friendly. I arrived a couple of minutes before 8 AM for the scheduled appointment, but representative arrived 10 minutes late. Representative notified me tha I arrived a couple of minutes before 8 AM for the scheduled appointment, but representative arrived 10 minutes late. Representative notified me that I needed to use my log-in from my insurance company to verify coverage. Why was I not notified of it while making the appointment, since most people do not carry this information with them. It was to the very least very frustrating. Then was sent off to the car loaner section. Car loaner attendant was very difficult to hear and understand. He took a longtime to get the vehicle. He handed me the keys and walked away. Wow... A few hours later when I returned to pick-up my car, the same unfriendly female greeter was there. Same unfriendly attitude. Just told me to go directly to the cashier. The cashier was, excuse my English, a real "s--t face". The type of person I would keep as far from customer contact as possible. Never made eye contact, smiled or knowledge me. Just grabbed my papers, turned around and walked to a box to get my bill. Came back and barked the amount. Handed me the paid documents and did not even say thank you. I went outside to the valet area to retrieve my vehicle. the same female greeter was still there. Took a good 5-10 minutes helping another customer, then approached me. Took my papers and said, "wait for your car over there", pointing to a specific area. You talk about total lack of customer service. I have never seen a Lexus dealership with such a low level of courtesy towards their customers. And I have used Lexus service centers since 1989, several in southern California, Seattle, Nashville and Las Vegas. More

by augustonegrete Verified Customer Verified Customer

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Service department is and has always been extremely professional and most helpful at this dealership.. professional and most helpful at this dealership.. More

by AKLexus Verified Customer Verified Customer

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Always good to me over love this location verses and the one near my house in Pembroke Pines always get good respectful service here it’s bigger nicer love the food court one near my house in Pembroke Pines always get good respectful service here it’s bigger nicer love the food court More

by Shenethamanuel Verified Customer Verified Customer

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Felt like a number under Bobby’s replacement called Aiden. Management did not care even when corporate reached out which proved i am just a number Aiden. Management did not care even when corporate reached out which proved i am just a number More

by brookegrossfeld Verified Customer Verified Customer

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Professional attentive staff, quality and fast service. Pleasant environment while waiting for the vehicle being serviced. Very happy with Lexus of North Miami. Thank you. Pleasant environment while waiting for the vehicle being serviced. Very happy with Lexus of North Miami. Thank you. More

by innahonik68 Verified Customer Verified Customer

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My service representative was Aiden and he was very professional and knew his product and was very efficient with my service. He answered all of my questions and helped me understand the vehicle better professional and knew his product and was very efficient with my service. He answered all of my questions and helped me understand the vehicle better than ever. You have a very good employee with him and he is representing your company extremely well. More

by hrvw Verified Customer Verified Customer

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Great atmosphere, great team, great finance leader Alex, and Kristina was a great sales person and Kristina was a great sales person More

by RALTER55 Verified Customer Verified Customer

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Good service nice place good personal fast good communication very professional and friendly good specials good coffee communication very professional and friendly good specials good coffee More

by frankrudy7 Verified Customer Verified Customer

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Many thanks to Leah who made this whole process so easy for me. My car looks great. I would not hesitate to use you again if the need arises for me. My car looks great. I would not hesitate to use you again if the need arises More

by psygrammy51 Verified Customer Verified Customer

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It was a pleasure buying my new car at Lexus of North Miami. Friendly, professional and knowledgeable staff, answered every question, according my every request. The process went smoothly like clockwork Miami. Friendly, professional and knowledgeable staff, answered every question, according my every request. The process went smoothly like clockwork. Thank you to Aroxy (sorry, spelling), Danielle and everyone else who assisted in the process. I will definitely recommend this dealership to everyone. More

by Lkanarsky Verified Customer Verified Customer

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