Ed Lussier

I recently purchased a 2022 F-150 from Phil Long Ford. It was not a good experience. One problem was that the sales person I was dealing with, Ed Lussier, tried to mislead me concerning a $300 price red It was not a good experience. One problem was that the sales person I was dealing with, Ed Lussier, tried to mislead me concerning a $300 price reduction from Ford (due to a change in the seats that were placed in the truck) and pocket that $300 for himself. Fortunately I noticed what Mr. Lussier was trying to do and called him out on it. This kind of behavior is "old school" car sales BS and is really disappointing. I just expect more honesty and integrity in business dealings - even in the auto business. Another issue concerned a $500 incentive available to First Responders Despite being a First Responder, Phil Long Ford declined to honor the incentive, saying that it was not available to me. I contacted Ford's Customer Service about this and learned that the First Responder incentive is provided at the discretion of the dealership and is not a Ford incentive, per se. When I discussed this later with Robert McMann, General Manager of Phil Long Ford, he argued that I had received all the applicable incentives that were available at the time I ordered the truck. It was never adequately explained why the First Responder incentive was not also applicable since I was a First Responder at the time that I ordered the vehicle. If you are a First Responder, this is something to look out for. Mr. McMann had no comment on Mr. Lussier's attempt to collect the $300 for himself due to the change in the seats put into the truck. Overall, I found this experience pretty unsatisfactory, hence the one star rating. It was considerable poorer and less straightforward than other vehicle purchases I have made. More

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Always great service and professional atmosphere. I will continue to give my future business to them. continue to give my future business to them. More

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I've been loyal customer since 2011 leasing cars. This year I purchased a 2020 Escape. The service is the best! Finance manager was great! year I purchased a 2020 Escape. The service is the best! Finance manager was great! More

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Ed was patient, honest and willing to go the extra mile to find me the right car for my needs. James was wonderful at explaining the financing and also went the extra mile! to find me the right car for my needs. James was wonderful at explaining the financing and also went the extra mile! More

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I just completed a lease buyout on my 2018 F150, and received excellent service from Ed Lussier and James Lee. Also, Tom Comstock in Service helped my sister traveling from Iowa. Her husband (my stupi received excellent service from Ed Lussier and James Lee. Also, Tom Comstock in Service helped my sister traveling from Iowa. Her husband (my stupid brother-in-law) driving their 2013 F150 with 107,000 miles and original plugs, wondered why it pooped out in the mountains! More

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essential workers oil change I really appreciate the oil change. The visit was very professional and easy for me. What a relief to have this easily done during my busy schedule. I really appreciate the oil change. The visit was very professional and easy for me. What a relief to have this easily done during my busy schedule. The printout of my oil change and inspection in detail was also helpful and professional. I didn't feel pushed or bribed. Thank you More

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Amazing Service Ed Lussier and Diana Winston were an absolute dream to work with. I'd had a really terrible dealership experience with my last car and was not lookin Ed Lussier and Diana Winston were an absolute dream to work with. I'd had a really terrible dealership experience with my last car and was not looking forward to going to another. These guys really hustled to get me the car of my dreams and a great price. I had to drop the car off at the dealership again so they could get it certified, and when Chai found out I wasn't feeling well enough to come and pick it up, he had someone bring it to me! More

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Always a positive experience with Ed. We have been leasing or purchasing vehicle from Ed for a long time. He is the reason we keep returning to the dealership. Always a pleasure to work We have been leasing or purchasing vehicle from Ed for a long time. He is the reason we keep returning to the dealership. Always a pleasure to work with him. More

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Great experience! We negotiated all the details of our purchase and trade-in in advance, because we live 5 hours away from Phil Long Ford. Everything was as-promised, a We negotiated all the details of our purchase and trade-in in advance, because we live 5 hours away from Phil Long Ford. Everything was as-promised, and the entire transaction took less than 2 hours. More

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Susie's new 2019 Ford Edge I worked with Robert McMann, giving him my 'build sheet' for vehicle I wanted, and he delivered!!! He found the exact vehicle I requested, arranged t I worked with Robert McMann, giving him my 'build sheet' for vehicle I wanted, and he delivered!!! He found the exact vehicle I requested, arranged to get it to Denver from the Western Slope, and took me through the entire purchase process with such ease. His team took me through the finance process, and the new car orientation to describe all the new features... and all I can say is WOW! Great experience, and if/when I need my next car, Robert and his Team are my go to! I have previously used the Service department for service of my '99 Mustang, which I unfortunately wrecked, but it lead me to this purchase of my new 2019 Edge. Thank you so much! More

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