Ed Emerson
Ed Emerson at Lexus of Chattanooga
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Ed Emerson

Lexus General Manager 423-499-9095

Lexus of Chattanooga

2135 Chapman Rd
Chattanooga, TN 37421

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5.0
48 Reviews

Hello, my name is Ed Emerson and I have been with the McKamey family for 31 years. My hometown is Chattanooga. I started in Sales in June 1990, and I am also 2nd generation, being that my Father was here for over 18 years. I currently hold the position of General Manager for Lexus and have enjoyed meeting customers that have turned in to family! I would like to invite everyone to come see us and become a part of our family here at Lexus of Chattanooga.

Dealership Experience

34 yrs, 6 mos

Specialties & Trainings

NADA Academy Graduate

5.0

48 Reviews

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48 Reviews of Ed Emerson

October 26, 2024

Dealership Rating
Employee Rating

World class service and experience. Outstanding operation from start to finish. Every staff member greet you and make sure you are in great hands. Facility is well laid out, easy to More

by Jennifer St. Peter
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Nov 06, 2024

Lexus of Chattanooga responded

Hi Jennifer, Thank you so much for your incredible review! We’re thrilled to hear that your experience with us was world-class from start to finish. Our team works hard to ensure every customer feels welcomed and well taken care of, so it means a lot to know we succeeded in making your visit seamless and enjoyable. We’re also glad you found our facility easy to navigate! If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again soon!

September 07, 2024

Dealership Rating
Employee Rating

Working with this dealership was the most enjoyable dealership I’ve ever worked with on purchasing A vehicle. The entire staff from the sales team to the finance department to the managers nothing but More

by Jim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marc Bales, LaTonya White , Josiah with finance dept. fantastic

Sep 10, 2024

Lexus of Chattanooga responded

Thank you so much for your kind words! We are beyond thrilled to hear that you and your wife had such an enjoyable experience with us here at Lexus of Chattanooga. It truly means the world to us that you traveled 250 miles to work with our team, and we’re honored to have earned your trust. Our entire staff, from sales to finance and management, strives to make every experience as welcoming and seamless as possible, and it’s wonderful to hear that came through during your visit. We can’t wait to welcome you both back for future purchases! Safe travels, and thank you again for choosing us!

July 31, 2024

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Love Lexus of Chattanooga! Absolutely the best!! Fred was Awesome and so honest and helpful. Fred is A-plus and has a great personality. He got me in a SUV I LOVE 2025 NX More

by Pearl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 05, 2024

Lexus of Chattanooga responded

Thank you for your wonderful review! We’re thrilled to hear that you love Lexus of Chattanooga and that Fred was able to assist you so effectively. It’s fantastic to know you’re enjoying your new 2025 NX 350h! We appreciate your kind words and look forward to serving you again in the future.

Jul 31, 2024

Pearl responded

Pearl Love Lexus of Chattanooga! Absolutely the best!! Fred was Awesome and so honest and helpful. Fred is A-plus and has a great personality. He got me in a SUV I LOVE 2025 NX 350h👍💙

Aug 06, 2024

Pearl responded

Also Justin in finance was GREAT also!! Very helpful and knowledgeable and has a GREAT personality!! Love Lexus of Chattanooga!!

July 21, 2024

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Fantastic experience with an out of state / online transaction for the most part. Shopping around and given the runaround about pricing on the specific vehicle - they hit it out of the park. Contacted More

by camaroguy72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marc Bales, Madison Messer

Jul 25, 2024

Lexus of Chattanooga responded

Thank you for your fantastic review! We’re thrilled to hear that your out-of-state and online transaction went so smoothly and that Madison and Marc were able to provide you with exactly what you needed. It’s wonderful to know that their efforts made the travel worthwhile and that you had a top-notch experience with us. We truly appreciate your kind words and look forward to assisting you in the future. Thanks for choosing us!

June 18, 2024

Dealership Rating
Employee Rating

Lexus of chattanooga wasn’t the only dealership o visited but was by far the best!!!! Marc was amazing!! Very helpful, respected my time, very friendly and listened to my needs! You don’t get a salesman like More

by Annette
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marc Bales, Justin Hendrick

Jun 24, 2024

Lexus of Chattanooga responded

Thank you so much for your fantastic feedback! We're thrilled to hear that Marc and our team at Lexus of Chattanooga provided you with such an exceptional experience. It's wonderful to know that Marc was helpful, respectful of your time, friendly, and attentive to your needs. We're delighted that you left with your dream car and a smile on your face! Your kind words mean a lot to us, and we truly appreciate your recommendation. If there's anything more we can do for you or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future!

April 29, 2024

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Marc Bales is a valuable asset to the Lexus team. He has great communication skills with his customers and strives hard to ensure you get exactly what you want and at a fair price. More

by Penney354
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 01, 2024

Lexus of Chattanooga responded

Thank you for recognizing Marc Bales as a valuable asset to our Lexus team! We're thrilled to hear that he has provided you with excellent communication and goes above and beyond to ensure you get exactly what you want at a fair price. Marc's dedication to customer satisfaction is truly commendable, and we're grateful for his contributions. We appreciate your feedback and your continued support. If there's anything else we can assist you with, please don't hesitate to let us know. Drive safely, and we look forward to serving you again!

February 19, 2024

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The last thing we expected to do on a Saturday was to drive from Nashville to look at a car in Chattanooga. But from the moment we spoke to Michael his candid professionalism, knowledge and demeanor we More

by happyrx350owners
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 26, 2024

Lexus of Chattanooga responded

Thank you for sharing your exceptional car purchasing experience with us! We're thrilled to hear that Michael's candid professionalism, knowledge, and demeanor exceeded your expectations. Kudos to Wade, Justin, and Jackson for going above and beyond, staying after hours to complete the sale and ensuring you were familiar with the car's technology before leaving. Your kind words about the entire team's accommodation, fairness, and thoroughness mean a lot to us. We're honored to have provided you with the best car purchasing experience of your lives. If there's anything more we can do for you or if you have any suggestions, please feel free to let us know. We value your trust and look forward to serving you again in the future!

February 12, 2024

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Purchased a 2024 RX 350 and the entire staff was excellent to work with. Very professional and always available to answer any questions. More

by andertonstacy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 12, 2024

Lexus of Chattanooga responded

Thank you so much for choosing Lexus of Chattanooga for your recent purchase of the 2024 RX 350! We are thrilled to hear that your experience with our staff was excellent, and we appreciate your kind words about their professionalism and responsiveness. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Safe travels in your new RX 350, and we look forward to serving you again!

December 11, 2023

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Excellent customer service from start to finish. Wonderful working with Lexus of Chattanooga. Highly recommend. More

by Ruiseñor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 11, 2023

Lexus of Chattanooga responded

Thank you for your glowing review! We're thrilled to hear that you experienced excellent customer service from start to finish at Lexus of Chattanooga. Providing a wonderful experience for our customers is our top priority, and we appreciate your recommendation. If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out. We value your business and look forward to serving you again. Safe travels and enjoy your time with your Lexus! 🚗😊

November 28, 2023

Dealership Rating
Employee Rating

This was one of the smoothest purchases I've ever made at an automotive dealership. Marc was great to work with, great communications, easy to work with and was genuinely interested in making sure I was 100% More

by Bill_G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marc Bales, Justin Hendrick

Dec 01, 2023

Lexus of Chattanooga responded

Thank you for taking the time to share your positive experience with us! 🌟 We're thrilled to hear that your purchase at Lexus of Chattanooga was one of the smoothest, and Marc played a key role in making it an excellent experience. It's wonderful to know that Marc was great to work with, communicated effectively, and ensured your complete satisfaction with both the vehicle and the dealership. We appreciate your enthusiastic recommendation of Marc and Lexus of Chattanooga. Your kind words about our friendly and professional staff mean a lot to us. If there's anything else we can do for you or if you have further feedback to share, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future.

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