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![Ed Daerr at South Hills Kia](https://cdn-user.dealerrater.com/images/dealer/43742/employees/6113af304ea8.jpg)
578 Reviews
Write a Review578 Reviews of Ed Daerr
June 18, 2024
I was greeted by a very pleasant young man (I can’t remember his name). He welcomed me and promptly started processing my information. When I said I would be waiting on my vehicle he offered to have remember his name). He welcomed me and promptly started processing my information. When I said I would be waiting on my vehicle he offered to have someone drive me to get lunch. That was a very thoughtful gesture although I declined. He then took me to the waiting room and offered free coffee. In no time at all my car was finished and I was on my way. That very day my friend called complaining about the poor service she received at her dealership. I have to admit I couldn’t say enough about my experience! I’m a happy camper! More
Other Employees Tagged: Dave Aborgast
June 15, 2024
I had a 10 am appointment for three quick recall fixes and an oil change. I dropped the car off the night before since it was easier than arranging a ride the next morning. I did not hear from the dealers and an oil change. I dropped the car off the night before since it was easier than arranging a ride the next morning. I did not hear from the dealership throughout the day, so around 12:30 I called to see if there was any movement. For some reason, every number I called for the dealership went directly to someone's voicemail. Even calling the other South Hills dealership and having them forward me to the Kia service department ended up with disconnected calls. I decided to drive over there at 2:30, and the technician I spoke to said they hadn't brought the car in yet. I asked why not, and he said since I dropped it off the night before and didn't specify a time, they took that as they had all day to work on it. I said, "I had a 10 am appointment, that was the time." The technician got snippy with me and told me that they would have it done by 4 and to come back. It was really frustrating, first with the phone system not working, then not receiving any sort of update throughout the day, and then finding out at 2:30 it wasn't even looked at yet. I planned my day around the fact that it would be looked at at 10AM and be done in a reasonable amount of time, or otherwise I wouldn't have made an appointment for that time. Not only that, but the vehicle was there from the night before, so there was no excuse for the vehicle to not have been looked at until 2:30. Frankly, I'm concerned that if I hadn't shown up if it would have been done at all. On top of all that, the oil change was $98- I assumed it would cost a little more at a dealership, but the time savings seemed worth it. I did not expect it to be so high, and wasn't even asked what oil change I wanted. Finally, when I went to get the vehicle, the technician said, :ok we had the recalls and oild change, that will be $98. After he was finished and I was handed the receipt and keys and walking out the door, I stopped to ask if all three recalls were handled. He said, two of them were, but the third doesn't have a remedy yet. It would have been nice to have known that at any point during the transaction- I get it if the recall doesn't have a remedy yet, but he should have told me that unprompted. More
Other Employees Tagged: Jim Watts , I dont remember his name.
June 14, 2024
WAY too expensive for an oil change. .. increased from roughly $35 to $85! I've always gotten my oil changed at the dealership since buying my Kia lease return but unfortunately, I just .. increased from roughly $35 to $85! I've always gotten my oil changed at the dealership since buying my Kia lease return but unfortunately, I just can't afford this price anymore and won't be returning. Otherwise, the work was completed quickly. More
Other Employees Tagged: Jim Watts
June 06, 2024
They did a good job of handling my lease buyout. The options were clearly explained and the process moved at a solid pace. I was also able to get an inspection and the service department took care The options were clearly explained and the process moved at a solid pace. I was also able to get an inspection and the service department took care of needed repairs the same day as the lease buyout. More
Other Employees Tagged: Jim Watts
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