Jim Watts
Jim Watts at South Hills Kia

Jim Watts

Service Manager

South Hills Kia

3644 Washington Rd
Canonsburg, PA 15317

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4.6
710 Reviews
4.6

710 Reviews

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710 Reviews of Jim Watts

August 10, 2026

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Employee Rating

I didn't have an appointment. They got my car right in and I was out of there in less than two hours. Very pleased with the team at South Hills Kia. More

by Dennis Lejeck
Service Price Transparency
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Recommend Dealer
Yes
Aug 10, 2026

South Hills Kia responded

Knowing you were able to get in quickly without an appointment means a lot to our service team. It’s rewarding to know we could complete the service on your Kia Sportage Plug-In Hybrid in under two hours.

August 07, 2026

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I was able to drop my KIA Sorento off the night before my appointment, due to my work schedule. My appointment was for 9:20 the next morning. I did receive a text from Kayle asking me what time I would be pi More

by jackieyo01
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kayla

Aug 07, 2026

South Hills Kia responded

Our team is pleased we could accommodate your schedule with night drop-off and coordinate pick-up for the service on your Sorento Hybrid. Knowing that our flexible hours and text updates fit your needs is rewarding.

August 06, 2026

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Bought my Kia at this dealership. Have never been disappointed in the quality of work and the great service I receive from the Service Dept. staff. Recently, I had yearly inspection a More

by max_mike
Service Price Transparency
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Recommend Dealer
Yes
Aug 07, 2026

South Hills Kia responded

We’re glad the inspection and new tire installation on your Kia Optima went smoothly and kept you well informed. Hearing that Jim kept you updated and explained everything so thoroughly means a lot to our service team.

July 31, 2026

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I have referred at least 15 people to this dealership has always been my number 1. I have bought or leased 22 Kia’s. This place has gone from a 10 to a 1! Very disappointed! More

by IAMTHESAINT613
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Leigh-Anne DeFelice

Aug 05, 2026

South Hills Kia responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 27, 2026

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AI Pam is awful. Took 3 days of calling before she could connect or leave a messsage for service. Called thru sales to get thru. Left car next before and no call More

by wendkuch
Service Price Transparency
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Recommend Dealer
Yes
Jul 27, 2026

South Hills Kia responded

Thank you for your feedback, and we apologize for not delivering an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 18, 2026

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Excellent service, friendly staff. Clean wsiting area. Free drinks and snacks offered. Shuttle service available. More

by rigbypeggy
Service Price Transparency
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Recommend Dealer
Yes
Jul 18, 2026

South Hills Kia responded

Thank you for highlighting our friendly staff and clean waiting area. We’re glad you enjoyed the complimentary drinks, snacks and shuttle service while your Kia was in for service. We appreciate your feedback and look forward to helping you again.

July 17, 2026

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Jim Watts runs a very professional service department and the employees are very courteous and keep you informed during all aspects during your inspection More

by WCAIRNSS26
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kayla

Jul 17, 2026

South Hills Kia responded

It’s great to hear that Jim’s professional approach and our team’s courtesy kept you informed throughout your Kia Sorento inspection. We appreciate your five-star rating and look forward to supporting your Kia on its next visit.

July 16, 2026

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Getting an appointment was a little difficult scheduling with AI, but the service is terrific, they keep you updated on what is going on with your car. Constant updates. More

by jackieyo01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kayla

Jul 16, 2026

South Hills Kia responded

Thank you for the 5-star rating and for sharing your thoughts on our AI scheduling tool and service on your Kia. We’re sorry you had trouble setting up the appointment and appreciate your patience. Jim and our team are glad the constant updates kept you informed throughout the visit.

July 15, 2026

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My first time buying KIA. Everything has been great so far with no issues. Salesman and service great. More

by tezersky168
Service Price Transparency
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Recommend Dealer
Yes
Jul 16, 2026

South Hills Kia responded

Thank you for choosing Kia for your first purchase and for sharing your positive experience. We’re pleased the process and service have met your expectations. Please reach out if there’s anything else we can do moving forward.

July 15, 2026

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Employee Rating

Excellent sale staff and service manager. I have been working with this dealership over 40 years More

by brianlakomy
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Leigh-Anne DeFelice

Jul 15, 2026

South Hills Kia responded

We appreciate you highlighting our sales team and service manager’s efforts. Your loyalty over more than four decades truly means a lot to us. We look forward to continuing to support your Kia needs for many years to come.

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