Ed Chen | Page 48

Usually when you walk on to an auto dealer lot they run at you and try to force you in to cars you dont want. Not the case here. Chad made sure that I found a car that I would be truly happy with. He asked at you and try to force you in to cars you dont want. Not the case here. Chad made sure that I found a car that I would be truly happy with. He asked me all the right questions and I felt like he tried to get to know me in the time he was given. Even despite a snow storm...the worst Connecticut has seen since 1978...he worked things out so I could get my car asap. He even stayed at work to wait for me after Ed told him he could go home due to the snow just so I could get me car. Now that is dedication to the customer! What was important to me was that he listened to me, remembered little things that I said to him that most people would just over look and he treated me with respect. Other car dealers I have dealt with cast me aside because I'm a woman...not this place. They explained things thoroughly and answered any and all questions I had. Chad and I even exchanged cell phone numbers so we could keep in touch over the storm because his store was closed. Ed was also excellent. I didn't speak with him as much as I did with Chad, but the time I did have with him, he was respectful and helpful. He explained everything and offered me everything he could to make things as inexpensive as possible. Over all I would say I am highly satisfied with my visit, my purchase and my experience here. This is the first place I will go in the future when I need another car and yes I will be referring...directly to Chad. More

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My old Subaru Forester developed a rare engine problem last week. Given its mileage and age, I was forced to make a smart decision and purchase a new car. Quality Subaru made my decision easy; I purchas last week. Given its mileage and age, I was forced to make a smart decision and purchase a new car. Quality Subaru made my decision easy; I purchased a new Subaru Forester. With the assistance and patience of Gary Thomsen, a wonderful salesman and genuine individual, my cary buying experience was both entertaining and painless. Quality Subaru's owner, service department, finance department and sales department strive to please their customers. As I drive around in my new car, I can confidently say that I am one happy customer! More

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Ralph,Ed and Paul are definitely assets. From the moment I walked into the dealership, I felt vey welcome. Besides making me feel comfortable , they were also informative.I purchased my car on Sunday and wa I walked into the dealership, I felt vey welcome. Besides making me feel comfortable , they were also informative.I purchased my car on Sunday and was able to receive it on Monday.I will be referring my family and friends to them. More

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This winter was the time for my son to get his first car to use for college. Since his college was located a short distance from Quality Subaru, we zeroed in on their used inventory. Our salesman was R to use for college. Since his college was located a short distance from Quality Subaru, we zeroed in on their used inventory. Our salesman was Ralph, a low-key but very friendly and knowledgeable gentleman. We visited twice and on the second visit he suggested we try a Forester that had just come in. The car was immaculate (as are all the cars at Quality), drove great, and was being sold for below KBB. A great deal all around. Ralph was so concerned that my son and I would feel comfortable with the deal, that he even allowed me to speak to the previous owner. That’s customer service! True to the saying "it starts at the top", owner Joe Blichfeldt also spent time with us and showed he cared about our purchase. As a matter of fact everyone else we met with or spoke to, including Ed the finance guy, were courteous and knowledgeable. Buying a used car can be an anxious event, but our experience at Quality was calm without any “unexpected” information at delivery time. We live about 80 miles from Quality, but will certainly see them first for our next Subaru. More

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Ralph was absolutely awesome!! Ed also did a great job. THis was my third subaru and my second from Quality. I love subarus and love my new CrossTrek!!! GO visit Ralph. THis was my third subaru and my second from Quality. I love subarus and love my new CrossTrek!!! GO visit Ralph. More

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The folks at Quality Subaru are very friendly, courteous and quite helpful. We can highly recommend this dealership, and will continue to use them in the future. This is the second car we have purchased thr and quite helpful. We can highly recommend this dealership, and will continue to use them in the future. This is the second car we have purchased through them. More

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We were looking for a used Subaru and found a reasonably priced 2010 Outback at Quality Subaru that met our requirements. We met with Gary Thompsen who was enthusiastic about Subaru in general and very kno priced 2010 Outback at Quality Subaru that met our requirements. We met with Gary Thompsen who was enthusiastic about Subaru in general and very knowledgeable about the Outback. His focus was more on informing us about the car rather than selling it to us. The dealership provided us with a complete history of the car and accomodated our few concerns about purchasing it. We financed the car through the dealership because Ed and Mike found us a great rate. Overall our experience at Quality Subaru was experienced, friendly and professional. More

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I visited the dealership 4 times before deciding to buy a 2013 Impreza. Ralph Aquino's patient low pressure style really helped me to make the right decision to trade in a 2011 VW Jetta with only 10,000 mil 2013 Impreza. Ralph Aquino's patient low pressure style really helped me to make the right decision to trade in a 2011 VW Jetta with only 10,000 miles on it. Every one I had interaction with at the dealership were very friendly and they made the whole process so easy. This new Impreza is the 2nd Subaru in our family. My husband drives a 2001 Forester with over 100,000 miles on it. He says it's just getting broken in. I highly recommend this dealership. More

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This is the 5th Subaru Outback that I purchased from Quality Subaru. And with each purchase I have experienced excellent customer service. Not only have I purchased all my Subarus from Quality, I have a Quality Subaru. And with each purchase I have experienced excellent customer service. Not only have I purchased all my Subarus from Quality, I have all their service needs perfromed by Quality. As with all of my sales expereinces being excellent the same applies for all my service experiences. At Quality Subaru they treat you like family. More

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One of my wife's co-workers had recently bought a car from Quality Subaru and recommended them. Our main contact was Gary Thomsen, who was helpful in every respect. I made 3-4 visits before we closed an from Quality Subaru and recommended them. Our main contact was Gary Thomsen, who was helpful in every respect. I made 3-4 visits before we closed and I got to know some of the other sales staff, especially the owner, whom I never recognized as such. It was a pleasure just to chatter with them, and I especially valued their know-how and trustworthiness. I'd recommend Quality to anyone. They're everything a buyer might hope for. More

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