Ed Chen | Page 47

In July of 2013, I was searching for a new Subaru. I already owned a Subaru Impreza hatchback but wanted a newer model. I loved the car, so keeping with the same make was easy. After doing a ton of re already owned a Subaru Impreza hatchback but wanted a newer model. I loved the car, so keeping with the same make was easy. After doing a ton of research I decided that I wanted the WRX hatchback. Now all I had to do is find a dealership I wanted to do business with. I contacted just about all of the Subaru dealerships in Connecticut, which gave me plenty of options. Quality Subaru in Wallingford was one of the the first dealerships I dealt with. Matt Stent, a sales and leasing consultant, was my point of contact via online. My initial impression of him was he was an excellent communicator and very knowledgeable about my specific car needs. He was very thorough when searching for the WRX that I wanted, including the color and options. He was prompt to reply to my e-mails and was never pushy. On a whim, I visited Quality Subaru one morning. I walked in and was greeted by Matt. He remembered our e-mails and we continued talking about the car and what I was looking for. While we talked business, staff members went out and looked at my old car as I was planning on trading it in. I was really impressed how thorough they were when looking it over. They just didn't look at it, but combed through it. It showed me they cared and took their jobs seriously. It was very professional. While meeting with Matt, he went off to research my new vehicle. While waiting, the owner Joe Blichfeldt, came over, sat down and talked to me. It wasn't a sales pitch or done to hook me into their dealership. Mr. Blichfeldt was genuine and very personable. I was impressed that he took the time to come over and talk to me. After talking with the staff there, including Matt and Mr. Blichfeldt I didn't feel like I was in a car dealership, but felt like I was among friends. They were genuine, never pushy and very professional. They made me feel comfortable and didn't make me feel like I was in a car dealership, which can be quite intimidating and uncomfortable. After discussing numbers with Matt, he was able to work within my budget. I ended buying my car there and don't have a bad thing to say about their dealership or the folks who work there. I was very pleased with my experience at Quality Subaru. There is no doubt that I'll be going back there again for any future Subaru needs. I highly recommend Matt Stent and hope you have as pleasant experience as I had. *Note* I also dealt with general sales manager Mike Ward while Matt was off one day. Mike was just as helpful as Matt. He was prompt to get back to my calls, was very patient, as I went back and forth with car colors. I enjoyed working with him as well. I also met with business manager Ed Chen while going through my financial paperwork. I thought he was a nice guy and very professional. More

Report | Print

the entire experience was great, chris took the time needed to show us our car, and explain the features, the showroom is beautiful and makes you feel comfortable. ed in financing was excellent, no pre needed to show us our car, and explain the features, the showroom is beautiful and makes you feel comfortable. ed in financing was excellent, no pressure, and professional. i visited the parts counter after the initial purchase and received great service there too! i have purchased many vehicles over the years and this has to be my best auto mobile purchasing experience! More

Report | Print

My husband and I decided to visit two Subaru dealerships, Quality and Premier Subaru. We had previously leased a car from Premier and felt that we would probably get a car from Premier but that it was smart Quality and Premier Subaru. We had previously leased a car from Premier and felt that we would probably get a car from Premier but that it was smart to shop a bit. We first went to Quality, they were friendly, informative, knew their inventory, gave us a great price on a car and were totally understanding when we said we had one more dealership to visit before making a decision. We then went to Premier and found a similar car within $400.00 of the sticker price of Quality. Premier salesperson was not knowledgable and was not sure of the inventory. She met with the manager and then gave us a monthly price that was 100.00 more than the Quality quote. When we spoke about this difference she met with her manager again and then explained that there were two ways to price and that the customer who purchased online got a cheaper price then the customer who walked in. They then gave us the "online" price which was still much higher then Quality. The Manager then explained that Quality probably had a lot of hidden fees that they had not mentioned and that we would not find out about until it was time to sign the paperwork. Needless to say we left and went back to Quality for our purchase. Premier failed in every respect when it came to customer service, knowledge and professional behavior. The experience we had at Quality Subaru was by far the best we have ever had at any dealership because of Gary, Ed and the rest of the staff we met that day. There were no hidden costs and we left with a vehicle and experience that we were very happy with. We will be repeat customers at Quality! More

Report | Print

The service was very good. Mr. Miroslaw was very knowledgeable and took the time to explain all the various options available etc. We took two test drives and bought the Outback on the second trip o knowledgeable and took the time to explain all the various options available etc. We took two test drives and bought the Outback on the second trip out. The price was in the expected range (from Edmunds). As a final incentive, Mike through in the rear view camera by itself without the entire $1600 package it was part off. When we picked up the car, the service again was very good. More

Report | Print

I bought an almost new Forester and the experience couldn't have been better. My salesperson, Matt, was great. He wasn't pushy. I felt like he truly wanted me to be happy with whatever I chose rega couldn't have been better. My salesperson, Matt, was great. He wasn't pushy. I felt like he truly wanted me to be happy with whatever I chose regardless of what or where I purchased. I got a great deal. When I went back to pick up the car, Matt spent quite a bit of time going over the car with me as I was not familiar with where everything was on the dash. He even took the time to program my Bluetooth! He was patient and friendly the entire time. I also met Ed Chen who went over all the paperwork. He offered me the extended warranty, explaining exactly what was covered. He, too, didn't push. It was my decision. I love me new Subaru and am extremely happy with my decision to purchase it from Quality Subaru. More

Report | Print

this is my 5th subaru from Quality-owning a total of 9.i have been dealing with them from when they first opened & have been very satisfied with the service from all the depts.on my latest visit i basicall have been dealing with them from when they first opened & have been very satisfied with the service from all the depts.on my latest visit i basically just went to look @ a few cars i had picked out on the internet--wound up buying one on the spot.the salesperson,Gary,read me pretty well & showed me what was the best choice in cars for me.i had it in two days.there was one small glitch which was remedied almost immediately.Paul from service was very helpful also-as usual.i have always recommended Quality & i will continue to do so. More

Report | Print

Each employee I talked to was helpful and very courteous. I felt like I received excellent service and am only wondering how long it will be before we get rid of hubby's car and buy another Subaru from Quali I felt like I received excellent service and am only wondering how long it will be before we get rid of hubby's car and buy another Subaru from Quality. I think he has driven my Impreza almost as much as I have. I spent alot of time researching my purchase. Spoke to dealerships in Berlin, Vernon, Hartford, Springfield, Canton, Norwalk ect.. no one could offer better quality or price Quality in Wallingford. More

Report | Print

We bought a 2009 Forrester new from Quality and the guys were great, the service department was great as well. My wife loved the car. It was totaled in a collision in October, 2012 and because of the safety were great, the service department was great as well. My wife loved the car. It was totaled in a collision in October, 2012 and because of the safety features in the car my wife was not injured, but the car was wrecked. We went back to Quality and bought a 2013 Crosstrek. Once again it was a great experience with Joe and Gary. The Crosstrek was smaller than the Forrester but a nice little car. But after the accident, my wife just couldn't get comfortable with the smaller car. So in March of 2013 we went back to Quality Subaru to look at the 2014 Forrester. We didn't actually think we could get the car with our limited budget but Matt, Ed, Mike and Joe all work together to put something together that would work for all of us. They didn't want my wife to be stuck with a car she wasn't happy with. That's the kind of people they are. If Subaru were to start making trucks we would never have to go to another dealer again, just Quality Subaru! More

Report | Print

Overall experience was outstanding. Ralph Aquin treats you fairly and explains all the option available to you. Other staff members were freindly and would anwer any questions you may have. I would reco you fairly and explains all the option available to you. Other staff members were freindly and would anwer any questions you may have. I would recommend this dealership. More

Report | Print

Tim Harris was the best salesman I have worked with. He was very helpful and explained the car very well. The rest of the staff was very helpful and courteous. All of the paper work was completed quickly was very helpful and explained the car very well. The rest of the staff was very helpful and courteous. All of the paper work was completed quickly and the car was ready very fast. I Have all ready recommended this dealer to other people. This is the Second Subaru that I have bought here And my son also bought one here. I am also very happy with your service department. More

Report | Print