Earl Ko

Our overall experience with Xavier was positive. He was friendly, engaged, and took the time to explain the different trims of the TX 500h. Most importantly, we never felt pressured to make a purcha He was friendly, engaged, and took the time to explain the different trims of the TX 500h. Most importantly, we never felt pressured to make a purchase, he never tried to hard-sell the vehicle, which we really appreciated. However, our experience took a turn when we sat down with the finance manager, Earl. We asked if he could match or beat the pre-approval rate we had from our bank, and his response was, “Why does it matter if you’re only taking out a small loan?” That comment caught us off guard, it felt dismissive and unprofessional, but we kept calm and just wanted to get through the process. Things only got worse when we declined the additional packages he offered, simply because we didn’t need them. After that, Earl’s body language and attitude noticeably shifted, it felt like we were no longer welcome. We were really disappointed with his behavior. If we had the option, we would have preferred to work with a different finance manager. Despite that, we’re happy with Xavier and the service he provided. More

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Fadia was very responsive, extremely persona able, knowledgeable. The whole purchase process was so easy with her. knowledgeable. The whole purchase process was so easy with her. More

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My experience went perfectly. All the staff I encountered were very polite and helpful. My sales person Rob was excellent. All the staff I encountered were very polite and helpful. My sales person Rob was excellent. More

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The Service was above and beyond from the moment we walked in until the moment we left!!! walked in until the moment we left!!! More

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Been dealing with this sales person and service people for years and they are outstanding! for years and they are outstanding! More

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My buying experience was very good. Everyone at HCLS worked hard to make my car buying experience a very positive one for me. Everyone at HCLS worked hard to make my car buying experience a very positive one for me. More

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We purchased a new car from Anil, who was both professional and easy to work with. The same can be said about management. Overall, it was a very positive experience. professional and easy to work with. The same can be said about management. Overall, it was a very positive experience. More

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Everyone I encountered was respectful and genuine. A comfortable atmosphere and amenities make visiting the dealership enjoyable. A comfortable atmosphere and amenities make visiting the dealership enjoyable. More

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Herb chambers dealership was a pleasant and experience. Purchased a hybrid – plug-in SUV. Chris Anderson is a great sales person, very personable and knowledgeable. Very good at his job. Hoping that the s Purchased a hybrid – plug-in SUV. Chris Anderson is a great sales person, very personable and knowledgeable. Very good at his job. Hoping that the service department is just as good and lives up to their reputation. All in all it was a positive experience. More

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Had a great experience! We were able to obtain the Lexus we wanted. Andrew and Sean really are a dynamic duo and such a great team. We were able to obtain the Lexus we wanted. Andrew and Sean really are a dynamic duo and such a great team. More

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