ERVIN SCOTT
ERVIN SCOTT at Tom Wood Ford
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ERVIN SCOTT

Sales Consultant

Tom Wood Ford

3130 E 96th St
Indianapolis, IN 46240

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rated
14 Reviews

Married 3 adult kids ,love music has a music studio, love dancing pop locking, break dancer from he 90"s, love cars and suv trucks honesty is always the best policy

Dealership Experience

16 yrs, 11 mos

Industry Experience

28 yrs, 7 mos

Specialties & Trainings

F&I traning phone sales training ,Closing deals,Multi Tasker

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14 Reviews

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14 Reviews of ERVIN SCOTT

October 19, 2021

Dealership Rating
Employee Rating

I no longer trust this dealership to repair my truck. I took my truck in for an oil change and tire rotation, before I did I marked my tires with a new one and was charged the normal fee for this service, More

by Curtis
Customer Service
Recommend Dealer
No

Other Employees Tagged: Josh Lagler

Nov 05, 2021

Tom Wood Ford responded

Curtis, I assure you that our team would never knowingly charge a guest for a service that wasn't completed and if there was a mistake on our end, I truly apologize. As you can imagine, your feedback is concerning, and I will certainly discuss this matter with the staff to find out what happened. In the meantime, I would be happy to continue to work toward a solution. Since I am unable to find a good phone number to call you from this review, would you please consider reaching out to me directly? Thank you, Jeremy Forsyth - Service Manager - 317-848-6728

Nov 07, 2021

Curtis responded

Mr Forsyth, I really felt like this happen to other people unknowingly to them. This service department has been going down hill for years, one other time I had a problem with my antenna being ripped off by Mike’s car wash, so I took to your dealership for replacement and was charged double the normal fee, the car was said wait a minute we pay for these all the time never no more then 230.00 dollars, and I was charged 400 and something can’t correctly remember the amount it’s been along time ago, but was charged double. The older gentleman made it right but still this happen and it shouldn’t have. I have lost faith in Tom Woods service department. It’s really not convenient for me anymore, Andy Moor on most service situations are no appointments and closer for me to drive, I was going out of my way to come there, I shouldn’t have to watch to see if I get what I pay for. Thank you for responding.

December 30, 2020

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Employee Rating

I bought a Ford Focus 2014 in2015. They knew they sold me a lemon. I just didn't know what that look meant to the other salesman until later. Clutches replaced at least twice a yr starting in 2014 from the 2 More

by Female2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Michael Baldwin, GREG MOORE, Michael Mann, Robert Johnson , Neal Evans, TY JOHNSON, KIM O'DAY, Debra Spalding

Jan 13, 2021

Tom Wood Ford responded

This is a concerning review to read. I assure you that it is never our intention to mislead our customers here, and I would be more than willing to speak with you directly about what is going on with your vehicle. Please don't hesitate to give me a call. Thank you, Tyler Shogren - General Sales Manager - 317-848-6729

October 14, 2020

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Employee Rating

Great! They have excellent deals and will work with you to get best vehicle that meets your needs. Also the facility was very top notch More

by Jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ervin Scott

Oct 14, 2020

Tom Wood Ford responded

Thank you for taking the time to share, Jay! It is wonderful to hear that you had such a fantastic purchase experience at Tom Wood Ford. Enjoy your new vehicle, and we hope to see you back for your first oil change!

July 24, 2020

Dealership Rating
Employee Rating

It was great. Got the truck I wanted after a 4 month search. Ervin Scott worked with us so everything went smoothly. Front desk lady was so informative and nice. More

by angelgnat
Recommend Dealer
Yes

Other Employees Tagged: Front desk lady was so informative.

Jul 24, 2020

Tom Wood Ford responded

Hi Angel, we're excited to hear that you are on the road in the truck you wanted! Ervin is great to work with and it is wonderful to see that he was so accommodating. On behalf of all of us at Tom Wood Ford, enjoy your new vehicle!

July 07, 2020

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Employee Rating

Salesman Ervin Scott was wonderful! His customer service was Outstanding. ! If you’re looking for a vehicle, you won’t go wrong having him as your salesmen. More

by Castor.jocelyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 08, 2020

Tom Wood Ford responded

Hi Jocelyn, thank you for reviewing the five-star experience you had with our team member, Ervin! At Tom Wood Ford, we are dedicated to providing exceptional customer service and it made our day to hear that we're doing the job right. Enjoy your new ride!

June 02, 2020

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Employee Rating

This is the 2nd vehicle I have bought from Tom Wood. Mr Irvan Scott is a very good salesman. He is a good listener of what u want. More

by Bridgeslori47
Recommend Dealer
Yes

Other Employees Tagged: Josh Lagler

Jun 02, 2020

Tom Wood Ford responded

Thank you for reviewing Tom Wood Ford! Our team is grateful to have you as a loyal customer and we wish you safe travels in your new ride!

October 17, 2019

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Employee Rating

Tom Wood Ford has a great sales department Ervins presentation was great. He helped make the process smoother. Michael was wonderful with explaining all the details. Thank you Carissa for the p More

by Toosweet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Baldwin , Carissa

Oct 18, 2019

Tom Wood Ford responded

Good to hear your thoughts! It was our pleasure to help you through the process. We're glad you're happy with how everything went. Thanks again!

August 15, 2019

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Employee Rating

Awesome... great staff and gorgeous facility I Love the way they handle business and love the lifetime powertrain I would recommend everyone to visit Tom Wood Ford on there next purchase More

by Hcanas78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 19, 2019

Tom Wood Ford responded

Thank you for the kind words. Our job is to help you get what you want. We’re glad to know we were successful. Stop by anytime.

May 30, 2019

Dealership Rating
Employee Rating

Great Very easy and streamlined Very accommodating to all my requests Very timely and professional and straightforward Great selection and all levels of More

by norman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 12, 2019

Tom Wood Ford responded

Thank you Norman! Few things in life feel as great as driving a new car. We’re pleased you found yours with us. Thanks for telling everyone you were pleased, too.

March 08, 2019

Dealership Rating
Employee Rating

Great, pleasure to work with!! My experience was great at the dealership. My sales guy Ervin is a great person, he also knows what he is doing. I will recommend all my friends and f More

by Ms. D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 08, 2019

Tom Wood Ford responded

Thank you for your kind words. We’ve spent 50 years building our business, and we’re proud you’re part of it.

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